English 
R
Rating: 4 out of 5
It is well made
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1, 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
Some terms are a bit awkwardly translated into German.
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R
Rating: 3 out of 5
The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.
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S
Rating: 4 out of 5
Easy to order, quick processing.
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L
Rating: 3 out of 5
Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.
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T
Rating: 4 out of 5
Good day, thank you for your opinion. We will analyze whether we can add the parcel station in 2025. Best regards, Deutschland Inkontinenz.
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Response from Deutschland Inkontinenz
The product is great, unchanged my favorite brand for years.
E
Rating: 4 out of 5
I don't see any products in the product review list that the review could refer to. Do you have to enter them as a heading yourself here? On which page of the purchased product can you find your review?
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G
Rating: 4 out of 5
Unfortunately, the shipping took too long.
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I
Rating: 4 out of 5
Good price-performance ratio, delivery sometimes takes a bit longer (4-5 days), despite very good packaging, unfortunately, two diaper packages were damaged (probably due to the delivery service). I will still order from deutschland-inkontinenz again.
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R
Rating: 1 out of 5
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 18 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
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Response from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
R
Rating: 1 out of 5
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 15 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
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Response from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
S
Rating: 3 out of 5
Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.
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H
Rating: 4 out of 5
It is a good company. Delivery and ordering process OK. Payment a bit difficult
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D
Rating: 4 out of 5
Website is a bit slow and the filtering does not always work, but products have always arrived reliably and cheaply so far. Delivery to Switzerland would be appreciated!
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S
Rating: 4 out of 5
A bit confusing, as different products slide onto the page from above
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A
Rating: 3 out of 5
The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.
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V
Rating: 4 out of 5
I needed a few attempts before the final order as I ordered for the first time and when paying I was going in circles, did not get a confirmation. I was confused by the code and the selection of different carriers. Now I know and will order again.
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B
Rating: 4 out of 5
Good value for money. Processing time 3 working days. Unfortunately, disproportionately long package delivery time of 10 days!
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M
Rating: 4 out of 5
The shipping was not as fast as stated and the box was quite wobbly and unstable upon arrival, so not okay anymore. The goods were fine, and the rest was also great.
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U
Rating: 4 out of 5
The delivery time is too long, otherwise everything is okay.
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E
Rating: 4 out of 5
I always take the Seni R, super quality.
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M
Rating: 1 out of 5
Good day, we apologize for the inconvenience caused. We had a delivery problem with the selected brand. This problem has now been fully resolved. Therefore, we have a large stock of the ordered products to efficiently meet the demand. Best regards, your Germany Incontinence Team.
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Response from Deutschland Inkontinenz
Clear and straightforward ordering process. Fast delivery.
R
Rating: 3 out of 5
Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!
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H
Rating: 3 out of 5
I am very satisfied with the product. Price/offer good. I have been using the product for a long time.
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A
Rating: 3 out of 5
Product good
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M
Rating: 1 out of 5
Good day, we apologize for the inconvenience caused by the lack of communication and precision. We have forwarded the information to the relevant departments to ensure this does not happen again. Best regards, your Germany Incontinence Team.
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Response from Deutschland Inkontinenz
Very reliable!
M
Rating: 4 out of 5
Very good
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S
Rating: 1 out of 5
Good day, we would like to apologize for the inconvenience. The invoice is automatically sent by email. Best regards, your Germany Incontinence Team.
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Response from Deutschland Inkontinenz
As always, very good products and fast delivery.
J
Rating: 4 out of 5
Very fast delivery
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H
Rating: 4 out of 5
Fast delivery, unfortunately in Germany no tracking of the delivery route and thus the arrival.
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C
Rating: 4 out of 5
It was a bit difficult as I received a fake email from dhd beforehand. Then I received another one that the package had left the house. That's when I realized I had fallen for this fake email. Unfortunately, I couldn't speak to anyone by phone, so I found writing emails quite stressful. The order is now here and everything worked out satisfactorily.
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H
Rating: 4 out of 5
Order is processed quickly. Why the shipping service provider takes 14 days from Belgium to Germany is not clear.
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H
Rating: 4 out of 5
The online order went smoothly and without problems. Unfortunately, the first order could not be delivered because I had entered the name instead of the street in the address input. This caused delays in delivery, as the first order was completely canceled by the company and a new order was placed by me. However, customer service was always very helpful. However, I had to wait quite a long time for the refund of my advance payment on the first order (about 14 days), which is certainly also partly due to the Easter holidays.
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P
Rating: 4 out of 5
The goods are very good, unfortunately the delivery by DPD did not work, the goods were not delivered, the parcel deliverer forged my signature and claimed that the package was delivered, which was not the case.
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M
Rating: 4 out of 5
After I inquired, the goods were shipped. 48-hour delivery does not fit. One box was also damaged.
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T
Rating: 3 out of 5
The pictured photo is unfortunately not what I received
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D
Rating: 4 out of 5
Cost-effective but online shop is slow and has errors with the filters. Delivery to Germany is top-notch. The review portal itself has an error: the product names are missing in the product review sections. Since I do not know which products might be meant, I refrained from rating the products.
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P
Rating: 4 out of 5
Everything went well
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H
Rating: 3 out of 5
At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).
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N
Rating: 3 out of 5
Incontinence materials should be neutrally packaged!
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