Customer reviews of Deutschland Inkontinenz

For first-time buyers, the site is not immediately clear, it is a bit confusing when ordering in bulk.

We paid the money, but did not receive the delivery!

Two deliveries were made, the second delivery was not communicated.

The delivery was faster than the package tracking was updated online.

More promised

All promises fulfilled. Prompt delivery at reasonable costs.

Everything is ok

So far good and informative

Everything always arrives reliably, but it takes a few days longer, probably because it is delivered from Belgium. Otherwise, everything is ok!

The delivery was flawless, I ordered on 1.11.23, the package was delivered on 8.11.23. The tracking did not update, my inquiry via email was answered in no time. The service is good and the price is too. We will definitely order here again and one week can be planned.

No reason for complaint.

Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.

Last time, the shipping did not go so well. But I hope for the next time.

Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.

Placing the order went well, only the shipping took too long. Too bad.

Everything was great. But in terms of packaging, a lot could be saved, as the package and the paper inside were far too large for the small bandage material. It could be sent in a more fitting way.

Delivery took 14 days. 2-3 days delivery time was indicated. When inquiring about where the shipment was, you are only reassured with 'shipped'. That was the last time I ordered there.

The delivery arrived in no time, but the processing time for emails should be significantly improved.

Very satisfied.

The product is good

Good!

The product itself is good

The site is clear and good

I have been waiting for my order for 3 weeks, still have not received it.

Order was not delivered. Seller does not respond to emails.

The delivery was fine. However, the packaging left much to be desired! Two items in the package but 4 times as much plastic waste.

Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).

The delivered 'Rectangular Insert mini' do not have an adhesive strip for securing the insert. The inserts I have previously bought locally from the same brand with the same designation always had an adhesive strip. My complaint was rejected, stating that this is standard for the product. The item description lacks the note that it is not the goods available in Germany.

Everything went well. No problems. I will order here again.

Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!

The clarification of the delivery took a long time. A faster processing would have been nice

xxxx

Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.

Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.

Could sometimes be easier. A lot of back and forth jumping is necessary. For example, when you place the order, the same pages come up twice... why?

Order and delivery ok. Only the package tracking that starts with the Belgian shipping is not as expected from DHL.

Unfortunately, the giant package is not delivered to the 3rd floor by elevator, even though I always write that again. It is then at the neighbor's on the ground floor and someone has to be found to bring it upstairs. This is very cumbersome every time. But it is probably the delivery person's fault.

Everything was ok.

****

When you write to me, it's very nice, but please in German, I unfortunately have no knowledge of English. 'Thank you'