English 
V
Rating: 4 out of 5
that the goods were actually delivered..., I didn't really expect that
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
The prices in the shop are really great. The only downside was that the order was split into 3 different deliveries and arrived on different days. Also, the delivery time was longer than expected due to shipping from Belgium.
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V
Rating: 1 out of 5
Online order on 9.6.22, paid on the same day with PayPal. After 3 weeks nothing happened. PayPal stated that the money had not yet been retrieved. The phone call ended in nothing. The email stated that they would check the process. We then transferred again. After another 6 days, we finally received information about the shipment. The package finally arrived on 16.7.22, 5 weeks after the order!!!! In the meantime, we had to buy locally for our mother because her supplies were exhausted. There will probably be no more orders with this provider.
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Response from Deutschland Inkontinenz
Good day, we are sorry to hear that there was a problem with the payment of your order via PayPal. Unfortunately, the problem occurred on PayPal's side and not on ours. Best regards,
V
Rating: 4 out of 5
Service, good advice, fast delivery
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V
Rating: 4 out of 5
No neutral packaging, tracking only in English.
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V
Rating: 4 out of 5
Product stock availability good, delivery adequate, and when adding small items to the larger packages please mark which package they are in. Regards ***
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V
Rating: 4 out of 5
The packaging should be more discreet! The whole neighborhood doesn't need to know what's inside!!!!
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V
Rating: 4 out of 5
Very good!
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V
Rating: 4 out of 5
What I liked best were the very cheap offers, the delivery time was a bit long, but one must consider that they were shipped from Belgium. I will continue to order from your company.
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V
Rating: 3 out of 5
Prices super cheap. Absolutely recommended.. friendly contact via email. But from payment to delivery, 8 days have passed. Therefore, only 3 stars.
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Response from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
V
Rating: 4 out of 5
Delivery time is acceptable, quality excellent. Product range and sizes are very good. Quantity discounts could be more attractive and I would also reconsider the additional costs for discreet packaging. Otherwise, I have no reason to complain so far. Perhaps some special offers could be included from time to time.
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V
Rating: 3 out of 5
That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.
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Response from Deutschland Inkontinenz
Good day, We apologize for the inconvenience. There was indeed a slight delay in the preparation and delivery of your order, which will not happen again. Best regards,
V
Rating: 3 out of 5
Shipping takes a very long time
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Response from Deutschland Inkontinenz
Good day, Thank you for your review. Your package was shipped on the same day and delivered within 48 hours. Best regards,
V
Rating: 1 out of 5
The delivery took much longer than indicated. My first inquiry was answered late. However, without indicating an expected delivery. My second inquiry went unanswered until the goods were eventually delivered.
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Response from Deutschland Inkontinenz
Good day, Please excuse these inconveniences. We have forwarded the information to the appropriate service so that the problem does not recur. Best regards,
V
Rating: 4 out of 5
Pleasant that there are also sizes available here that are otherwise not obtainable. The goods were delivered in perfect condition and well packaged. However, a slightly longer delivery time should be taken into account - 2-3 days are very optimistically calculated - especially during times of Corona. Otherwise, everything is good and I would gladly order again!
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V
Rating: 1 out of 5
Goods ordered on 03.11 and only received on 11.11. And this despite advertising a 48-hour home delivery. Therefore, shipping took far too long.
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Response from Deutschland Inkontinenz
Good day, We sincerely apologize for the inconvenience that occurred with your delivery. Your package was shipped on the first working day after your order. Unfortunately, there were delays with the delivery service afterwards. We will initiate an investigation with the delivery service to ensure that such problems do not occur again. Best regards,
V
Rating: 4 out of 5
#NOM?
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V
Rating: 4 out of 5
The shipping costs are a bit too high.
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V
Rating: 1 out of 5
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Response from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
V
Rating: 4 out of 5
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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V
Rating: 3 out of 5
The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.
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V
Rating: 4 out of 5
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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V
Rating: 3 out of 5
Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you
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Response from Deutschland Inkontinenz
Dear, Thank you for your opinion and your message about the quality of our services. Regarding the packaging, we have taken your message into account and will pass it on to the team in charge. Regards,
V
Rating: 4 out of 5
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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V
Rating: 1 out of 5
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
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Response from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
V
Rating: 3 out of 5
In my last order, incontinence pants were not shipped in a neutral box!
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V
Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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V
Rating: 4 out of 5
Fast delivery.
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V
Rating: 4 out of 5
Quality, price, shipping recommended
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V
Rating: 3 out of 5
Shipping is way too slow. Website interface seems untrustworthy
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Response from Deutschland Inkontinenz
Good day, thank you for your review. Your order was shipped on 02/04. Apparently, the delivery service had problems with the delivery, we have contacted them and are waiting for an explanation. We apologize for the inconvenience caused. Best regards,
V
Rating: 4 out of 5
I ordered goods from this provider for the first time and I am very satisfied with the processing. Everything was consistent and was delivered quickly. Therefore, I am very satisfied.
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V
Rating: 1 out of 5
We have not yet received our shipment!!!!!!
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Response from Deutschland Inkontinenz
Good day, your package was shipped the day after your order and delivered to the pickup shop you selected. The package remained there for 12 days without being picked up. After this 12-day period, the package was returned to us. Best regards,
V
Rating: 4 out of 5
Fast shipping
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V
Rating: 4 out of 5
Clear, however the goods were not completely available.
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V
Rating: 4 out of 5
Clear website. Fast uncomplicated service. Goods as described.
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V
Rating: 4 out of 5
The goods fully correspond to the description, inexpensive. Phone contact did not work, there was no response to the email for several days, but then the information was ok. The time between ordering and delivery was a bit long.
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V
Rating: 4 out of 5
Prompt delivery, optimal price-performance ratio
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V
Rating: 1 out of 5
The delivery was quick, but I have not received a response to my request for a return to this day. I actually find it very unfortunate when you leave so much money there.
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Response from Deutschland Inkontinenz
Good day, Thank you for your message. Your request has been processed by our service. The unwanted products can, as discussed via email, of course be returned to us. In fact, this is at your expense since, as already explained, no error was made by our employees. Best regards,
V
Rating: 4 out of 5
I only learned about these options by chance when I was on a website that neither belongs to *** nor to the homepage of my care service ***. After researching in connection with the increase to care level 4, I first found the reference on a free consulting website for relatives. Unfortunately, the care service did not advise me either. Therefore, I could not take advantage of the options for several years. Please link better. Therefore, 1 point deduction (indirectly for you). I could have saved a lot of money for myself and my mother, as we bought everything privately.
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V
Rating: 4 out of 5
Phone consultation optimal.
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