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Rating: 4 out of 5
Very fast delivery.
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
They do not answer the phone and do not respond to emails. Poor customer service.
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Response from Deutschland Inkontinenz
Good day, thank you for your review. It can happen that our customer service is busy on the phone or unavailable. An email is therefore the better solution. I note that your email was answered within 24 working hours, which is very reasonable. Best regards,
V
Rating: 3 out of 5
Hi, I just wanted to let you know that my order no. *** was thrown over a wall at a property 7Km away from us by DPD. The property owner kindly contacted us and my husband collected it. It was correctly addressed with the eircode which can be accessed to identify the exact location, so there is no excuse. I have no issue with your company and otherwise very happy with the purchase. I just wanted you to know this is happening. Kind regards, ***
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Response from Deutschland Inkontinenz
Dear, Thank you for sharing your opinion with us. We are very sorry that the delivery went wrong. The situation is indeed not normal. We have therefore contacted DPD to ensure that this does not happen again. We thank you for warning us. Kind regards,
V
Rating: 4 out of 5
All
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V
Rating: 3 out of 5
Unfortunately, it was not delivered discreetly but in the original box. Otherwise, everything is okay!
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Response from Deutschland Inkontinenz
Good day and thank you for your review, however, we noticed that no neutral shipping was selected, this must be added to the shopping cart before you place the order. Best regards
V
Rating: 3 out of 5
Hello, I was actually very satisfied with you until the last order. Unfortunately, the "neutral shipping" that I booked as always did not work out. A conspicuous Tena box stood in front of my door for a whole day. I don't find that great, as the whole community saw it. Otherwise, I am satisfied with your service, especially the prices for your offered products are good. Best regards ***
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Response from Deutschland Inkontinenz
Good day and thank you for your review, we are very sorry that we made a mistake with your order. We will do everything to ensure this does not happen again. Best regards
V
Rating: 1 out of 5
I will never buy anything from this company again and I advise everyone against it. Very poor service. The delivery was fine, but the delivered "odor-absorbing 41-liter diaper bin Janibell Akord" was not suitable for my mother's incontinence products. The whole bathroom smelled extremely bad. I wanted to return the bin and wrote an email. The response from the supervisor only came after a week upon further inquiry. The return was denied and no other solution was offered.
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Response from Deutschland Inkontinenz
Good day and thank you for your review, we are sorry that the ordered product could not meet your expectations. So far, the odor-absorbing 41-liter diaper bin has always received very good ratings. Best regards
V
Rating: 4 out of 5
very good
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