Customer reviews of Deutschland Inkontinenz

I paid extra for DHL delivery and it was delayed by another delivery service.

I still haven't received my package.

The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.

Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.

I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 18 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.

I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 15 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.

Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.

The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.

Good day, we apologize for the inconvenience caused. We had a delivery problem with the selected brand. This problem has now been fully resolved. Therefore, we have a large stock of the ordered products to efficiently meet the demand. Best regards, your Germany Incontinence Team.

Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!

I am very satisfied with the product. Price/offer good. I have been using the product for a long time.

Product good

Good day, we apologize for the inconvenience caused by the lack of communication and precision. We have forwarded the information to the relevant departments to ensure this does not happen again. Best regards, your Germany Incontinence Team.

Good day, we would like to apologize for the inconvenience. The invoice is automatically sent by email. Best regards, your Germany Incontinence Team.

The pictured photo is unfortunately not what I received

At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).

Incontinence materials should be neutrally packaged!

We paid the money, but did not receive the delivery!

More promised

Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.

Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.

Placing the order went well, only the shipping took too long. Too bad.

Delivery took 14 days. 2-3 days delivery time was indicated. When inquiring about where the shipment was, you are only reassured with 'shipped'. That was the last time I ordered there.

Good!

The site is clear and good

I have been waiting for my order for 3 weeks, still have not received it.

Order was not delivered. Seller does not respond to emails.

The delivery was fine. However, the packaging left much to be desired! Two items in the package but 4 times as much plastic waste.

Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).

The delivered 'Rectangular Insert mini' do not have an adhesive strip for securing the insert. The inserts I have previously bought locally from the same brand with the same designation always had an adhesive strip. My complaint was rejected, stating that this is standard for the product. The item description lacks the note that it is not the goods available in Germany.

Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!

The clarification of the delivery took a long time. A faster processing would have been nice

Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.

Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.

Could sometimes be easier. A lot of back and forth jumping is necessary. For example, when you place the order, the same pages come up twice... why?

When you write to me, it's very nice, but please in German, I unfortunately have no knowledge of English. 'Thank you'

Online order on 9.6.22, paid on the same day with PayPal. After 3 weeks nothing happened. PayPal stated that the money had not yet been retrieved. The phone call ended in nothing. The email stated that they would check the process. We then transferred again. After another 6 days, we finally received information about the shipment. The package finally arrived on 16.7.22, 5 weeks after the order!!!! In the meantime, we had to buy locally for our mother because her supplies were exhausted. There will probably be no more orders with this provider.

Prices super cheap. Absolutely recommended.. friendly contact via email. But from payment to delivery, 8 days have passed. Therefore, only 3 stars.

That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.

Shipping takes a very long time