English 
V
Rating: 5 out of 5
Libero comfort 4
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
We are very satisfied with your cost-effective goods, the ordering and delivery service.
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V
Rating: 5 out of 5
Everything is great!
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V
Rating: 1 out of 5
The delivery took much longer than indicated. My first inquiry was answered late. However, without indicating an expected delivery. My second inquiry went unanswered until the goods were eventually delivered.
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Response from Deutschland Inkontinenz
Good day, Please excuse these inconveniences. We have forwarded the information to the appropriate service so that the problem does not recur. Best regards,
V
Rating: 5 out of 5
Fast and complete delivery, good prices
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V
Rating: 5 out of 5
Fast delivery, good quality
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V
Rating: 5 out of 5
Price-performance ratio top. Overall process of ordering and quality top. Recommended. Thank you.
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V
Rating: 4 out of 5
Pleasant that there are also sizes available here that are otherwise not obtainable. The goods were delivered in perfect condition and well packaged. However, a slightly longer delivery time should be taken into account - 2-3 days are very optimistically calculated - especially during times of Corona. Otherwise, everything is good and I would gladly order again!
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V
Rating: 5 out of 5
Great service and delivery, too bad that the 24/7 plastic backed diapers were sold out.
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V
Rating: 5 out of 5
Quick response - solid package
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V
Rating: 1 out of 5
Goods ordered on 03.11 and only received on 11.11. And this despite advertising a 48-hour home delivery. Therefore, shipping took far too long.
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Response from Deutschland Inkontinenz
Good day, We sincerely apologize for the inconvenience that occurred with your delivery. Your package was shipped on the first working day after your order. Unfortunately, there were delays with the delivery service afterwards. We will initiate an investigation with the delivery service to ensure that such problems do not occur again. Best regards,
V
Rating: 5 out of 5
Your service is really very good, reliable and punctual. Unfortunately, the product itself has become very defective. The moisture-absorbing fleece tears under the slightest load and clumps under the patient, which is very painful for them. Even with utmost caution, it is very difficult to slide the pad under the person being cared for (bedridden without mobility).
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V
Rating: 5 out of 5
Prompt, fast delivery
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V
Rating: 5 out of 5
Very good quality, fast delivery and great prices. Fit is also suitable for a hip circumference of up to 92cm.
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V
Rating: 5 out of 5
None
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V
Rating: 5 out of 5
Great, but need this survey in English
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V
Rating: 4 out of 5
#NOM?
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V
Rating: 5 out of 5
Good quality, fast delivery
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V
Rating: 5 out of 5
fast and reliable delivery - I am very satisfied
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V
Rating: 5 out of 5
Top service and clear in the order. Diapers were delivered perfectly packaged. Finally, I found someone who offers Tena Pants in XXS. I couldn't find them anywhere else. These pants fit like a glove and nothing leaks out. I ordered them for my 9-year-old daughter.
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V
Rating: 4 out of 5
The shipping costs are a bit too high.
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V
Rating: 1 out of 5
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Response from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
V
Rating: 4 out of 5
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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V
Rating: 5 out of 5
Always excellent
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V
Rating: 4 out of 5
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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V
Rating: 5 out of 5
*****
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V
Rating: 4 out of 5
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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V
Rating: 5 out of 5
Overall great experience! Helped me sort out my orders.
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V
Rating: 5 out of 5
Easy to order on the website, detailed description of the product and fast delivery
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V
Rating: 5 out of 5
I have no problems! The service is fast and you get what you need!!
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V
Rating: 5 out of 5
Very fast shipping, uncomplicated processing. The package was shipped neutrally.
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V
Rating: 5 out of 5
After several orders, I am fully satisfied from ordering to delivery.
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V
Rating: 1 out of 5
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
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Response from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
V
Rating: 5 out of 5
Postage is very quick with discreet packaging. The website is very easy to navigate.
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V
Rating: 5 out of 5
I am also a loyal customer. Always fast delivery and the selection is very good. Prices are really affordable. A bulk discount would be desirable (when purchasing a larger quantity of a product). There is also the option of discreet packaging for a small additional fee! I can only recommend the shop.
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V
Rating: 5 out of 5
Very good prices - fast discreet delivery - I am super satisfied - THANK YOU!
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V
Rating: 5 out of 5
Very prompt service.
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V
Rating: 5 out of 5
*****
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V
Rating: 5 out of 5
Problem-free ordering process, prompt shipping and fair prices
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V
Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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