English 
V
Rating: 4 out of 5
that the goods were actually delivered..., I didn't really expect that
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1 and 4 stars
Reset filtersV
Rating: 4 out of 5
The prices in the shop are really great. The only downside was that the order was split into 3 different deliveries and arrived on different days. Also, the delivery time was longer than expected due to shipping from Belgium.
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V
Rating: 1 out of 5
Online order on 9.6.22, paid on the same day with PayPal. After 3 weeks nothing happened. PayPal stated that the money had not yet been retrieved. The phone call ended in nothing. The email stated that they would check the process. We then transferred again. After another 6 days, we finally received information about the shipment. The package finally arrived on 16.7.22, 5 weeks after the order!!!! In the meantime, we had to buy locally for our mother because her supplies were exhausted. There will probably be no more orders with this provider.
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Response from Deutschland Inkontinenz
Good day, we are sorry to hear that there was a problem with the payment of your order via PayPal. Unfortunately, the problem occurred on PayPal's side and not on ours. Best regards,
V
Rating: 4 out of 5
Service, good advice, fast delivery
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V
Rating: 4 out of 5
No neutral packaging, tracking only in English.
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V
Rating: 4 out of 5
Product stock availability good, delivery adequate, and when adding small items to the larger packages please mark which package they are in. Regards ***
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V
Rating: 4 out of 5
The packaging should be more discreet! The whole neighborhood doesn't need to know what's inside!!!!
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V
Rating: 4 out of 5
Very good!
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V
Rating: 4 out of 5
What I liked best were the very cheap offers, the delivery time was a bit long, but one must consider that they were shipped from Belgium. I will continue to order from your company.
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V
Rating: 4 out of 5
Delivery time is acceptable, quality excellent. Product range and sizes are very good. Quantity discounts could be more attractive and I would also reconsider the additional costs for discreet packaging. Otherwise, I have no reason to complain so far. Perhaps some special offers could be included from time to time.
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V
Rating: 1 out of 5
The delivery took much longer than indicated. My first inquiry was answered late. However, without indicating an expected delivery. My second inquiry went unanswered until the goods were eventually delivered.
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Response from Deutschland Inkontinenz
Good day, Please excuse these inconveniences. We have forwarded the information to the appropriate service so that the problem does not recur. Best regards,
V
Rating: 4 out of 5
Pleasant that there are also sizes available here that are otherwise not obtainable. The goods were delivered in perfect condition and well packaged. However, a slightly longer delivery time should be taken into account - 2-3 days are very optimistically calculated - especially during times of Corona. Otherwise, everything is good and I would gladly order again!
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V
Rating: 1 out of 5
Goods ordered on 03.11 and only received on 11.11. And this despite advertising a 48-hour home delivery. Therefore, shipping took far too long.
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Response from Deutschland Inkontinenz
Good day, We sincerely apologize for the inconvenience that occurred with your delivery. Your package was shipped on the first working day after your order. Unfortunately, there were delays with the delivery service afterwards. We will initiate an investigation with the delivery service to ensure that such problems do not occur again. Best regards,
V
Rating: 4 out of 5
#NOM?
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V
Rating: 4 out of 5
The shipping costs are a bit too high.
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V
Rating: 1 out of 5
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Response from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
V
Rating: 4 out of 5
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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V
Rating: 4 out of 5
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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V
Rating: 4 out of 5
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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V
Rating: 1 out of 5
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
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Response from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
V
Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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V
Rating: 4 out of 5
Fast delivery.
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V
Rating: 4 out of 5
Quality, price, shipping recommended
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V
Rating: 4 out of 5
I ordered goods from this provider for the first time and I am very satisfied with the processing. Everything was consistent and was delivered quickly. Therefore, I am very satisfied.
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V
Rating: 1 out of 5
We have not yet received our shipment!!!!!!
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Response from Deutschland Inkontinenz
Good day, your package was shipped the day after your order and delivered to the pickup shop you selected. The package remained there for 12 days without being picked up. After this 12-day period, the package was returned to us. Best regards,
V
Rating: 4 out of 5
Fast shipping
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V
Rating: 4 out of 5
Clear, however the goods were not completely available.
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V
Rating: 4 out of 5
Clear website. Fast uncomplicated service. Goods as described.
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V
Rating: 4 out of 5
The goods fully correspond to the description, inexpensive. Phone contact did not work, there was no response to the email for several days, but then the information was ok. The time between ordering and delivery was a bit long.
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V
Rating: 4 out of 5
Prompt delivery, optimal price-performance ratio
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V
Rating: 1 out of 5
The delivery was quick, but I have not received a response to my request for a return to this day. I actually find it very unfortunate when you leave so much money there.
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Response from Deutschland Inkontinenz
Good day, Thank you for your message. Your request has been processed by our service. The unwanted products can, as discussed via email, of course be returned to us. In fact, this is at your expense since, as already explained, no error was made by our employees. Best regards,
V
Rating: 4 out of 5
I only learned about these options by chance when I was on a website that neither belongs to *** nor to the homepage of my care service ***. After researching in connection with the increase to care level 4, I first found the reference on a free consulting website for relatives. Unfortunately, the care service did not advise me either. Therefore, I could not take advantage of the options for several years. Please link better. Therefore, 1 point deduction (indirectly for you). I could have saved a lot of money for myself and my mother, as we bought everything privately.
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V
Rating: 4 out of 5
Phone consultation optimal.
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V
Rating: 4 out of 5
Very fast delivery.
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V
Rating: 1 out of 5
They do not answer the phone and do not respond to emails. Poor customer service.
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Response from Deutschland Inkontinenz
Good day, thank you for your review. It can happen that our customer service is busy on the phone or unavailable. An email is therefore the better solution. I note that your email was answered within 24 working hours, which is very reasonable. Best regards,
V
Rating: 4 out of 5
All
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V
Rating: 1 out of 5
I will never buy anything from this company again and I advise everyone against it. Very poor service. The delivery was fine, but the delivered "odor-absorbing 41-liter diaper bin Janibell Akord" was not suitable for my mother's incontinence products. The whole bathroom smelled extremely bad. I wanted to return the bin and wrote an email. The response from the supervisor only came after a week upon further inquiry. The return was denied and no other solution was offered.
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Response from Deutschland Inkontinenz
Good day and thank you for your review, we are sorry that the ordered product could not meet your expectations. So far, the odor-absorbing 41-liter diaper bin has always received very good ratings. Best regards
V
Rating: 4 out of 5
very good
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