Customer reviews of Deutschland Inkontinenz

9,3 /10

Based on 1 360 published reviews

5 1 130 83% 4 113 8% 3 50 4% 2 22 2% 1 45 3%

Summary of reviews

The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.

1 star review

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Verifizierter Käufer

Published on 17/07/2021 à 19h16

We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!

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Response from Deutschland Inkontinenz Published on 17/07/2021

Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,

Verifizierter Käufer

Published on 28/01/2021 à 22h00

We have not yet received our shipment!!!!!!

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Response from Deutschland Inkontinenz Published on 29/01/2021

Good day, your package was shipped the day after your order and delivered to the pickup shop you selected. The package remained there for 12 days without being picked up. After this 12-day period, the package was returned to us. Best regards,

Verifizierter Käufer

Published on 30/08/2020 à 10h10

The delivery was quick, but I have not received a response to my request for a return to this day. I actually find it very unfortunate when you leave so much money there.

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Response from Deutschland Inkontinenz Published on 30/08/2020

Good day, Thank you for your message. Your request has been processed by our service. The unwanted products can, as discussed via email, of course be returned to us. In fact, this is at your expense since, as already explained, no error was made by our employees. Best regards,

Verifizierter Käufer

Published on 21/06/2020 à 14h32

They do not answer the phone and do not respond to emails. Poor customer service.

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Response from Deutschland Inkontinenz Published on 21/06/2020

Good day, thank you for your review. It can happen that our customer service is busy on the phone or unavailable. An email is therefore the better solution. I note that your email was answered within 24 working hours, which is very reasonable. Best regards,

Verifizierter Käufer

Published on 18/02/2020 à 22h00

I will never buy anything from this company again and I advise everyone against it. Very poor service. The delivery was fine, but the delivered "odor-absorbing 41-liter diaper bin Janibell Akord" was not suitable for my mother's incontinence products. The whole bathroom smelled extremely bad. I wanted to return the bin and wrote an email. The response from the supervisor only came after a week upon further inquiry. The return was denied and no other solution was offered.

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Response from Deutschland Inkontinenz Published on 19/02/2020

Good day and thank you for your review, we are sorry that the ordered product could not meet your expectations. So far, the odor-absorbing 41-liter diaper bin has always received very good ratings. Best regards