English 
H
Rating: 2 out of 5
Everything went great, but the result was not satisfactory and the item was simply too expensive for that.
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
2 star reviews
Reset filtersI
Rating: 2 out of 5
Delivery time is way too long
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Response from Deutschland Inkontinenz
Good day,
we are sorry that you were not satisfied with the delivery time.
Depending on the product, it may happen that it is not immediately available. Furthermore, delivery times may vary slightly depending on the carrier.
We thank you for your understanding and hope to welcome you back soon.
Best regards,
Germany Incontinence
we are sorry that you were not satisfied with the delivery time.
Depending on the product, it may happen that it is not immediately available. Furthermore, delivery times may vary slightly depending on the carrier.
We thank you for your understanding and hope to welcome you back soon.
Best regards,
Germany Incontinence
A
Rating: 2 out of 5
Instead of 2-3 working days, I waited 3 weeks and had to assume that my order had gone wrong, even though the money had already been withdrawn. No one responded to my email.
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Response from Deutschland Inkontinenz
Hello Anke,
we are very sorry to hear that. We assume that there was a problem with the carrier and that this delay was unfortunately beyond our control. We also sincerely apologize that no one responded to your email. We have immediately forwarded this information to our customer service.
If you still have not received your order, please contact our customer service again via email, providing your order number. We will personally ensure that your issue is processed as quickly as possible and that the problem is resolved.
Again, we apologize for the inconvenience.
Best regards,
Germany Incontinence
we are very sorry to hear that. We assume that there was a problem with the carrier and that this delay was unfortunately beyond our control. We also sincerely apologize that no one responded to your email. We have immediately forwarded this information to our customer service.
If you still have not received your order, please contact our customer service again via email, providing your order number. We will personally ensure that your issue is processed as quickly as possible and that the problem is resolved.
Again, we apologize for the inconvenience.
Best regards,
Germany Incontinence
A
Rating: 2 out of 5
We have been ordering from you for a long time. Everything is perfectly fine.
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Response from Deutschland Inkontinenz
Hello Angelika,
thank you very much for your loyalty! We are very pleased to hear that everything is perfectly fine and that you are satisfied with our service.
Best regards,
Germany Incontinence
thank you very much for your loyalty! We are very pleased to hear that everything is perfectly fine and that you are satisfied with our service.
Best regards,
Germany Incontinence
M
Rating: 2 out of 5
Long delivery time, goods come from Belgium
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Response from Deutschland Inkontinenz
Hello Marcel,
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations.
Our goods are indeed shipped from Belgium, which can lead to longer delivery times in individual cases, depending on the shipping service provider.
We are continuously working to improve our service.
Best regards
Germany Incontinence
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations.
Our goods are indeed shipped from Belgium, which can lead to longer delivery times in individual cases, depending on the shipping service provider.
We are continuously working to improve our service.
Best regards
Germany Incontinence
M
Rating: 2 out of 5
Shipping took way too long, I ordered elsewhere later and it was there earlier.
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Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
E
Rating: 2 out of 5
The delivery has still not arrived despite multiple announcements. I also cannot really determine a reliable arrival date in the shipment tracking.
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Response from Deutschland Inkontinenz
Hello,
We regret your dissatisfaction and fully understand it.
The delivery of your package has been delayed by the carrier for reasons unknown to us. We apologize for this.
You have chosen a reputable carrier where such situations are rare. We hope this does not happen again in the future.
Best regards,
Germany Incontinence.
We regret your dissatisfaction and fully understand it.
The delivery of your package has been delayed by the carrier for reasons unknown to us. We apologize for this.
You have chosen a reputable carrier where such situations are rare. We hope this does not happen again in the future.
Best regards,
Germany Incontinence.
H
Rating: 2 out of 5
The shipment was not complete; the error was presumably with the carrier (DPD). It took x emails to get things moving and clarify the situation. There were 2 trips necessary to pick up the goods, taking about 1/2 hour, totaling 13 days. It's a shame, the information regarding the transport tracking was actually not bad; but the mistake was presumably with DPD.
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Response from Deutschland Inkontinenz
Hello,
We regret your dissatisfaction and fully understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such situations do not occur again in the future. As we are an independent delivery service, we unfortunately have no influence over the delivery itself.
We would like to inform you that in the future you will have the option to choose another carrier.
We apologize for any inconvenience that is beyond our control.
Best regards,
Germany Incontinence.
We regret your dissatisfaction and fully understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such situations do not occur again in the future. As we are an independent delivery service, we unfortunately have no influence over the delivery itself.
We would like to inform you that in the future you will have the option to choose another carrier.
We apologize for any inconvenience that is beyond our control.
Best regards,
Germany Incontinence.
R
Rating: 2 out of 5
The delivery took way too long for a daily use item
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Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you can choose another carrier if you wish.
We apologize for the inconveniences that are beyond our control.
Best regards,
Germany Incontinence.
We regret your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you can choose another carrier if you wish.
We apologize for the inconveniences that are beyond our control.
Best regards,
Germany Incontinence.
D
Rating: 2 out of 5
The order has only arrived about 30% by today.
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Response from Deutschland Inkontinenz
Good day,
thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
W
Rating: 2 out of 5
The items are satisfactory. The delivery via DPD is not at all. But if the house number is missing, this can only be partially blamed on DPD. With my call on the day of the promised delivery, June 10, to DPD, this could be corrected. However, the tracking leaves much to be desired, on one hand, on the other hand, despite another call on Wednesday, June 11, I was finally able to receive the item, but ONLY on Friday afternoon at the parcel shop. (The tracking provided delayed information and incorrect details, e.g. supposedly a total of 2 unsuccessful delivery attempts, during which I was definitely at home, EXTRA to receive the delivery in a timely manner, or not to miss it. Kind regards.
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Response from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction, which we can understand very well.
As you can surely understand, we are not responsible for you forgetting the house number. However, if you inform us in time, we can pass this on to the carrier before delivery (without certainty that the information will actually be forwarded to the carrier).
Regarding the incorrect delivery by DPD, a complaint has been filed so that this does not happen again in the future.
We apologize for the inconvenience caused. However, we would like to inform you that this situation is beyond our control.
Best regards,
Germany Incontinence.
We are sorry to hear about your dissatisfaction, which we can understand very well.
As you can surely understand, we are not responsible for you forgetting the house number. However, if you inform us in time, we can pass this on to the carrier before delivery (without certainty that the information will actually be forwarded to the carrier).
Regarding the incorrect delivery by DPD, a complaint has been filed so that this does not happen again in the future.
We apologize for the inconvenience caused. However, we would like to inform you that this situation is beyond our control.
Best regards,
Germany Incontinence.
R
Rating: 2 out of 5
Unfortunately, it is not possible to pay on account.
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M
Rating: 2 out of 5
Everything is great!
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J
Rating: 2 out of 5
The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?
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Response from Deutschland Inkontinenz
Good day, we would like to apologize for this error and have done everything necessary to ensure that this does not happen again. Best regards, Germany Incontinence
T
Rating: 2 out of 5
Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...
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V
Rating: 2 out of 5
Good day, unfortunately this is only an option, as it incurs real costs for us. Best regards, your Germany Incontinence Team
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Response from Deutschland Inkontinenz
Everything good
V
Rating: 2 out of 5
Good day, we are sorry to hear this, and we are doing everything we can to ensure this does not happen again. Best regards, your Germany Incontinence Team
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Response from Deutschland Inkontinenz
Delivers what it promises.
V
Rating: 2 out of 5
The goods are top quality and the price is great, nothing to complain about! But: The 2-3 days delivery time advertised is a joke. 2-3 weeks is more accurate. Additionally, there was no information about delays at all. After 2 weeks, the status finally changed to 'shipped', but it took another 3 days to send the data to DHL... It's not a problem in itself if you know and are informed beforehand, but unfortunately, I have to deduct some stars for that. This is a product that may be needed quickly, which is why I ordered here due to the promise of fast shipping.
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Response from Deutschland Inkontinenz
Good day, we are sorry to hear that the delivery of your order has been delayed. We do actually deliver within 2 to 3 working days. We will therefore initiate an investigation with the shipping company to find out what happened. Best regards,
V
Rating: 2 out of 5
Delivery took a very long time. Additionally, the website is very slow; perhaps you should invest in better servers.
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Response from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
V
Rating: 2 out of 5
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
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Response from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
V
Rating: 2 out of 5
The delivery was fast, but the delivered device did not work. Several calls to customer service until someone was reached. Service staff could not speak German or English. Had to call several times until someone with German skills was reached. Information: Problem will be forwarded. 4 days later notification that a return label will be issued. Until today (another 2 days have passed) no return label received. No response to emails. I am fed up with incontinence from Germany. I cannot recommend it further.
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Response from Deutschland Inkontinenz
Good day, we apologize for this inconvenience. When you called us for the first time, our German-speaking employee was unfortunately not available. However, you were able to reach her later. As for the defective goods, we have contacted our manufacturer to refund you for the product. We were waiting for a response from the manufacturer to send you a return label. Apparently, the problem is now resolved. Best regards,
V
Rating: 2 out of 5
There was a partial delivery, which was not clearly indicated on the delivery note. It was also not clear when the missing item would be delivered. After inquiries, the item was immediately shipped again without further information on why it was not delivered earlier. At least you can track the status in your account. But also the past and not the timeline of an order (when is what planned).
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Response from Deutschland Inkontinenz
Good day, thank you for your review. Indeed, your order was only partially shipped because we did not have everything in stock, the rest was sent to you as quickly as possible. Regarding the difficulty in getting information, we will try to improve our service. In these cases, a consultant is available to you via email or phone. Best regards,