Customer reviews of Deutschland Inkontinenz

Very long delivery time. Almost two weeks is simply too much.

The delivery took way too long for a daily use item

The shipping takes a very long time. Although the package leaves your house quickly, the shipping route takes longer than expected. About 1 week. Additionally, the tracking does not provide updates after about 1-2 days, leading to concerns that the package has been lost.

The order has only arrived about 30% by today.

The shipping was fast, but the delivery arrived with a week's delay. I at least do not hoard incontinence materials at home, but order as needed. If the promised delivery date is not met, that is bad. Although the problem was certainly with the transport service provider. In the end, it was still my problem.

Ordering process went smoothly, goods as ordered, but I had to wait 10 days until I received the goods. Therefore, no full rating. Next time I need to consider the delivery time.

I have not yet received my complete already paid delivery despite the delivery note.

The items are satisfactory. The delivery via DPD is not at all. But if the house number is missing, this can only be partially blamed on DPD. With my call on the day of the promised delivery, June 10, to DPD, this could be corrected. However, the tracking leaves much to be desired, on one hand, on the other hand, despite another call on Wednesday, June 11, I was finally able to receive the item, but ONLY on Friday afternoon at the parcel shop. (The tracking provided delayed information and incorrect details, e.g. supposedly a total of 2 unsuccessful delivery attempts, during which I was definitely at home, EXTRA to receive the delivery in a timely manner, or not to miss it. Kind regards.

The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.

I won't comment on that.

Everything is fine, except for the long wait for the package to arrive. But that's probably due to the delivery service!

Took a long time to get delivered. I almost ran out of diapers while waiting for them.

Everything went perfectly, however the delivery time is a bit too long when you rely on these products.

Unfortunately, it is not possible to pay on account.

Good and affordable products, somewhat long delivery time. If you order in time, no problem.

This was not my first order with Germany Incontinence. So far, everything has actually gone smoothly, from ordering to delivery. However, with the order placed just before Christmas, there was a problem for the first time. The reason why the ordered goods did not arrive at the buyer within about 4-8 days or were not delivered has not been clarified for us to this day. Since I complained multiple times to Germany Incontinence as well as to the delivery service, the shipment was eventually delivered to us, the recipient, in mid-January. The reason for the problem and who was to blame could not be clarified by Germany Incontinence either. Ultimately, even after alleged investigations, the error could not be clarified to us, but the ordered goods were eventually delivered.

Everything is great!

Everything went well. Fast shipping. Would gladly do it again.

So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?

Reliable and good service

Somewhat long delivery time

Everything basically worked out. Could have been a bit faster.

Fallen small, too bad

So far everything is fine, only the delivery time is too long!!!!

Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.

Fast processing and delivery, good price, online dialogue could be better translated, product range is expandable.

Everything is okay except for the communication regarding shipping and delivery punctuality...

I paid extra for DHL delivery and it was delayed by another delivery service.

quick processing and shipping

this time the order went smoothly.

It is well made

Some terms are a bit awkwardly translated into German.

The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.

Easy to order, quick processing.

Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.

Good day, thank you for your opinion. We will analyze whether we can add the parcel station in 2025. Best regards, Deutschland Inkontinenz.

I don't see any products in the product review list that the review could refer to. Do you have to enter them as a heading yourself here? On which page of the purchased product can you find your review?

Unfortunately, the shipping took too long.

Good price-performance ratio, delivery sometimes takes a bit longer (4-5 days), despite very good packaging, unfortunately, two diaper packages were damaged (probably due to the delivery service). I will still order from deutschland-inkontinenz again.

The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?