Customer reviews of Deutschland Inkontinenz

Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.

Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...

It is a good company. Delivery and ordering process OK. Payment a bit difficult

Website is a bit slow and the filtering does not always work, but products have always arrived reliably and cheaply so far. Delivery to Switzerland would be appreciated!

A bit confusing, as different products slide onto the page from above

The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.

I needed a few attempts before the final order as I ordered for the first time and when paying I was going in circles, did not get a confirmation. I was confused by the code and the selection of different carriers. Now I know and will order again.

Good value for money. Processing time 3 working days. Unfortunately, disproportionately long package delivery time of 10 days!

The shipping was not as fast as stated and the box was quite wobbly and unstable upon arrival, so not okay anymore. The goods were fine, and the rest was also great.

The delivery time is too long, otherwise everything is okay.

I always take the Seni R, super quality.

Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!

I am very satisfied with the product. Price/offer good. I have been using the product for a long time.

Product good

Very good

Very fast delivery

Fast delivery, unfortunately in Germany no tracking of the delivery route and thus the arrival.

It was a bit difficult as I received a fake email from dhd beforehand. Then I received another one that the package had left the house. That's when I realized I had fallen for this fake email. Unfortunately, I couldn't speak to anyone by phone, so I found writing emails quite stressful. The order is now here and everything worked out satisfactorily.

Order is processed quickly. Why the shipping service provider takes 14 days from Belgium to Germany is not clear.

The online order went smoothly and without problems. Unfortunately, the first order could not be delivered because I had entered the name instead of the street in the address input. This caused delays in delivery, as the first order was completely canceled by the company and a new order was placed by me. However, customer service was always very helpful. However, I had to wait quite a long time for the refund of my advance payment on the first order (about 14 days), which is certainly also partly due to the Easter holidays.

The goods are very good, unfortunately the delivery by DPD did not work, the goods were not delivered, the parcel deliverer forged my signature and claimed that the package was delivered, which was not the case.

After I inquired, the goods were shipped. 48-hour delivery does not fit. One box was also damaged.

The pictured photo is unfortunately not what I received

Cost-effective but online shop is slow and has errors with the filters. Delivery to Germany is top-notch. The review portal itself has an error: the product names are missing in the product review sections. Since I do not know which products might be meant, I refrained from rating the products.

Everything went well

At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).

Incontinence materials should be neutrally packaged!

For first-time buyers, the site is not immediately clear, it is a bit confusing when ordering in bulk.

Two deliveries were made, the second delivery was not communicated.

The delivery was faster than the package tracking was updated online.

All promises fulfilled. Prompt delivery at reasonable costs.

Everything is ok

So far good and informative

Everything always arrives reliably, but it takes a few days longer, probably because it is delivered from Belgium. Otherwise, everything is ok!

The delivery was flawless, I ordered on 1.11.23, the package was delivered on 8.11.23. The tracking did not update, my inquiry via email was answered in no time. The service is good and the price is too. We will definitely order here again and one week can be planned.

No reason for complaint.

Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.

Last time, the shipping did not go so well. But I hope for the next time.

Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.

Placing the order went well, only the shipping took too long. Too bad.