The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Unfortunately, the giant package is not delivered to the 3rd floor by elevator, even though I always write that again. It is then at the neighbor's on the ground floor and someone has to be found to bring it upstairs. This is very cumbersome every time. But it is probably the delivery person's fault.
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Verifizierter Käufer
Rating: 4 out of 5
Everything was ok.
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Verifizierter Käufer
Rating: 4 out of 5
****
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Verifizierter Käufer
Rating: 3 out of 5
When you write to me, it's very nice, but please in German, I unfortunately have no knowledge of English. 'Thank you'
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Response from Deutschland Inkontinenz
Good day, our team responds to you in German or English, depending on which language you use. Best regards,
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Verifizierter Käufer
Rating: 4 out of 5
that the goods were actually delivered..., I didn't really expect that
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Verifizierter Käufer
Rating: 4 out of 5
The prices in the shop are really great. The only downside was that the order was split into 3 different deliveries and arrived on different days. Also, the delivery time was longer than expected due to shipping from Belgium.
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Verifizierter Käufer
Rating: 4 out of 5
Service, good advice, fast delivery
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Verifizierter Käufer
Rating: 4 out of 5
No neutral packaging, tracking only in English.
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Rating: 4 out of 5
Product stock availability good, delivery adequate, and when adding small items to the larger packages please mark which package they are in. Regards ***
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Rating: 4 out of 5
The packaging should be more discreet! The whole neighborhood doesn't need to know what's inside!!!!
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Rating: 4 out of 5
Very good!
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Verifizierter Käufer
Rating: 4 out of 5
What I liked best were the very cheap offers, the delivery time was a bit long, but one must consider that they were shipped from Belgium. I will continue to order from your company.
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Verifizierter Käufer
Rating: 3 out of 5
Prices super cheap. Absolutely recommended.. friendly contact via email. But from payment to delivery, 8 days have passed. Therefore, only 3 stars.
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Response from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
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Verifizierter Käufer
Rating: 4 out of 5
Delivery time is acceptable, quality excellent. Product range and sizes are very good. Quantity discounts could be more attractive and I would also reconsider the additional costs for discreet packaging. Otherwise, I have no reason to complain so far. Perhaps some special offers could be included from time to time.
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Verifizierter Käufer
Rating: 3 out of 5
That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.
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Response from Deutschland Inkontinenz
Good day, We apologize for the inconvenience. There was indeed a slight delay in the preparation and delivery of your order, which will not happen again. Best regards,
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Verifizierter Käufer
Rating: 3 out of 5
Shipping takes a very long time
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Response from Deutschland Inkontinenz
Good day, Thank you for your review. Your package was shipped on the same day and delivered within 48 hours. Best regards,
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Verifizierter Käufer
Rating: 4 out of 5
Pleasant that there are also sizes available here that are otherwise not obtainable. The goods were delivered in perfect condition and well packaged. However, a slightly longer delivery time should be taken into account - 2-3 days are very optimistically calculated - especially during times of Corona. Otherwise, everything is good and I would gladly order again!
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Rating: 4 out of 5
#NOM?
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Verifizierter Käufer
Rating: 4 out of 5
The shipping costs are a bit too high.
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Verifizierter Käufer
Rating: 4 out of 5
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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Verifizierter Käufer
Rating: 3 out of 5
The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.
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Verifizierter Käufer
Rating: 4 out of 5
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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Verifizierter Käufer
Rating: 3 out of 5
Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you
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Response from Deutschland Inkontinenz
Dear, Thank you for your opinion and your message about the quality of our services. Regarding the packaging, we have taken your message into account and will pass it on to the team in charge. Regards,
V
Verifizierter Käufer
Rating: 4 out of 5
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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Verifizierter Käufer
Rating: 3 out of 5
In my last order, incontinence pants were not shipped in a neutral box!
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Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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Rating: 4 out of 5
Fast delivery.
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Verifizierter Käufer
Rating: 4 out of 5
Quality, price, shipping recommended
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Rating: 3 out of 5
Shipping is way too slow. Website interface seems untrustworthy
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Response from Deutschland Inkontinenz
Good day, thank you for your review. Your order was shipped on 02/04. Apparently, the delivery service had problems with the delivery, we have contacted them and are waiting for an explanation. We apologize for the inconvenience caused. Best regards,
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Verifizierter Käufer
Rating: 4 out of 5
I ordered goods from this provider for the first time and I am very satisfied with the processing. Everything was consistent and was delivered quickly. Therefore, I am very satisfied.
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Rating: 4 out of 5
Fast shipping
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Rating: 4 out of 5
Clear, however the goods were not completely available.
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Rating: 4 out of 5
Clear website. Fast uncomplicated service. Goods as described.
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Verifizierter Käufer
Rating: 4 out of 5
The goods fully correspond to the description, inexpensive. Phone contact did not work, there was no response to the email for several days, but then the information was ok. The time between ordering and delivery was a bit long.
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Verifizierter Käufer
Rating: 4 out of 5
Prompt delivery, optimal price-performance ratio
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Verifizierter Käufer
Rating: 4 out of 5
I only learned about these options by chance when I was on a website that neither belongs to *** nor to the homepage of my care service ***. After researching in connection with the increase to care level 4, I first found the reference on a free consulting website for relatives. Unfortunately, the care service did not advise me either. Therefore, I could not take advantage of the options for several years. Please link better. Therefore, 1 point deduction (indirectly for you). I could have saved a lot of money for myself and my mother, as we bought everything privately.
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Rating: 4 out of 5
Phone consultation optimal.
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Rating: 4 out of 5
Very fast delivery.
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Rating: 3 out of 5
Hi, I just wanted to let you know that my order no. *** was thrown over a wall at a property 7Km away from us by DPD. The property owner kindly contacted us and my husband collected it. It was correctly addressed with the eircode which can be accessed to identify the exact location, so there is no excuse. I have no issue with your company and otherwise very happy with the purchase. I just wanted you to know this is happening. Kind regards, ***
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Response from Deutschland Inkontinenz
Dear, Thank you for sharing your opinion with us. We are very sorry that the delivery went wrong. The situation is indeed not normal. We have therefore contacted DPD to ensure that this does not happen again. We thank you for warning us. Kind regards,
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Verifizierter Käufer
Rating: 4 out of 5
All
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