Customer reviews of Deutschland Inkontinenz

The delivery was not very accurate and informative. My order was shipped in two packages. However, this was not communicated and it was not recognizable through the tracking number. As a result, I had to drive to the pickup location twice.

The receipt of my advance payment was booked too late. I couldn't get a clear picture from your homepage about it. I didn't find a hotline. The shipment of protective pants was delayed as a result. The result was unnecessary worry and a delayed delivery.

Prices okay. Fast delivery

The delivery was quick and uncomplicated, BUT since all products were too large, a return process is necessary. Unfortunately, the seller "Germany Incontinence" does not respond at all despite multiple attempts to contact. I have now involved PayPal's dispute resolution. OVERALL - VERY SAD !!!

E-mails are not answered! Free offers via code are blocked.

It would have all fit in one package. Instead, two packages were sent and so to speak a lot of packaging waste was disposed of. But I am not your trash can.

10 days passed between order and delivery!

Order went well, I was disturbed by the expected delivery date of 11.09.2025, max. delivery date 12.09.2025, delivered on 19.09.2025, otherwise very satisfied

The delivery took way too long

Very long delivery time. Almost two weeks is simply too much.

The shipping takes a very long time. Although the package leaves your house quickly, the shipping route takes longer than expected. About 1 week. Additionally, the tracking does not provide updates after about 1-2 days, leading to concerns that the package has been lost.

The shipping was fast, but the delivery arrived with a week's delay. I at least do not hoard incontinence materials at home, but order as needed. If the promised delivery date is not met, that is bad. Although the problem was certainly with the transport service provider. In the end, it was still my problem.

Ordering process went smoothly, goods as ordered, but I had to wait 10 days until I received the goods. Therefore, no full rating. Next time I need to consider the delivery time.

I have not yet received my complete already paid delivery despite the delivery note.

The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.

So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?

Fallen small, too bad

Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.

I paid extra for DHL delivery and it was delayed by another delivery service.

The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.

Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.

Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.

The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.

Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!

I am very satisfied with the product. Price/offer good. I have been using the product for a long time.

Product good

The pictured photo is unfortunately not what I received

At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).

Incontinence materials should be neutrally packaged!

Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.

Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.

Placing the order went well, only the shipping took too long. Too bad.

Good!

The site is clear and good

The delivery was fine. However, the packaging left much to be desired! Two items in the package but 4 times as much plastic waste.

Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).

The clarification of the delivery took a long time. A faster processing would have been nice

Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.

Could sometimes be easier. A lot of back and forth jumping is necessary. For example, when you place the order, the same pages come up twice... why?

When you write to me, it's very nice, but please in German, I unfortunately have no knowledge of English. 'Thank you'