Customer reviews of Deutschland Inkontinenz

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
5 1 130 83% 4 113 8% 3 50 4% 2 22 2% 1 45 3%

Summary of reviews

The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.

3 star reviews

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V
Verifizierter Käufer
Rating: 3 out of 5
Prices super cheap. Absolutely recommended.. friendly contact via email. But from payment to delivery, 8 days have passed. Therefore, only 3 stars.
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Response from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
V
Verifizierter Käufer
Rating: 3 out of 5
That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.
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Response from Deutschland Inkontinenz
Good day, We apologize for the inconvenience. There was indeed a slight delay in the preparation and delivery of your order, which will not happen again. Best regards,
V
Verifizierter Käufer
Rating: 3 out of 5
Shipping takes a very long time
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Response from Deutschland Inkontinenz
Good day, Thank you for your review. Your package was shipped on the same day and delivered within 48 hours. Best regards,
V
Verifizierter Käufer
Rating: 3 out of 5
The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.
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V
Verifizierter Käufer
Rating: 3 out of 5
Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you
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Response from Deutschland Inkontinenz
Dear, Thank you for your opinion and your message about the quality of our services. Regarding the packaging, we have taken your message into account and will pass it on to the team in charge. Regards,
V
Verifizierter Käufer
Rating: 3 out of 5
In my last order, incontinence pants were not shipped in a neutral box!
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V
Verifizierter Käufer
Rating: 3 out of 5
Shipping is way too slow. Website interface seems untrustworthy
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Response from Deutschland Inkontinenz
Good day, thank you for your review. Your order was shipped on 02/04. Apparently, the delivery service had problems with the delivery, we have contacted them and are waiting for an explanation. We apologize for the inconvenience caused. Best regards,
V
Verifizierter Käufer
Rating: 3 out of 5
Hi, I just wanted to let you know that my order no. *** was thrown over a wall at a property 7Km away from us by DPD. The property owner kindly contacted us and my husband collected it. It was correctly addressed with the eircode which can be accessed to identify the exact location, so there is no excuse. I have no issue with your company and otherwise very happy with the purchase. I just wanted you to know this is happening. Kind regards, ***
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Response from Deutschland Inkontinenz
Dear, Thank you for sharing your opinion with us. We are very sorry that the delivery went wrong. The situation is indeed not normal. We have therefore contacted DPD to ensure that this does not happen again. We thank you for warning us. Kind regards,
V
Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, it was not delivered discreetly but in the original box. Otherwise, everything is okay!
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Response from Deutschland Inkontinenz
Good day and thank you for your review, however, we noticed that no neutral shipping was selected, this must be added to the shopping cart before you place the order. Best regards
V
Verifizierter Käufer
Rating: 3 out of 5
Hello, I was actually very satisfied with you until the last order. Unfortunately, the "neutral shipping" that I booked as always did not work out. A conspicuous Tena box stood in front of my door for a whole day. I don't find that great, as the whole community saw it. Otherwise, I am satisfied with your service, especially the prices for your offered products are good. Best regards ***
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Response from Deutschland Inkontinenz
Good day and thank you for your review, we are very sorry that we made a mistake with your order. We will do everything to ensure this does not happen again. Best regards
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