Customer reviews of Deyute

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 453 published reviews
5 416 92% 4 33 7% 3 1 0% 2 1 0% 1 2 0%

Summary of reviews

The store consistently delivers on-time, careful packaging and fast shipping, ensuring orders arrive in great condition and match what was expected. Customers highlight easy ordering, clear communication, attentive and friendly service, and willingness to tailor orders with options, calls before shipping, and helpful advice. The product itself is described as good quality, natural, and durable for practical uses like protecting plants and shading; customers report reliable performance and satisfaction with how the burlap/jute fabric meets their needs. Repeat purchasers note reliable delivery, accurate orders, and valuable guidance, with several customers recommending the store and praising the overall experience.

Reviews 3, 4 and 5 stars

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C
Cliente
Rating: 5 out of 5
following a purchase from 12/01/2021
Excellent, thank you very much. Package received very quickly, perfectly packaged and therefore in very good condition. Good business communication. I highly recommend
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Response from Deyute
Thank you very much
C
Cliente
Rating: 4 out of 5
The package was too long, as it measured almost 3 meters and does not fit in the elevators, so we had to receive it on the street, open it, fold it, and take it upstairs. Our suggestion is to ask the customer if they want the fabric rolled or folded, and this way the size of the package can be chosen to facilitate delivery. Everything else was fine. Best regards and thank you.
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Response from Deyute
Hello. Thank you for your comment. Our online store offers both options, folded and unfolded, with the exact measurements of the fabric. We are sorry that you could not take it up in the elevator as it arrived. However, our salespeople usually indicate this when making the purchase. We understand that the customer knows that the fabric is 3 meters high, as stated on the website. And that there are customers who do not want it folded due to the crease it leaves. We take note to improve in this aspect and apologize for the inconvenience.
R
Rosa
Rating: 4 out of 5
Fast service but they did not send the order with everything requested. From your office, I was confirmed that you had stock of the requested bag model. I asked again and was told that you had it and would send it to me. Hence my surprise when I saw that you sent me a different model than confirmed.
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Response from Deyute
Thank you for your comment, Rosa. Unfortunately, we do not always have the same bag design, and for this reason, you received one with a different image. We understand that the order did arrive with the requested quantity, but one of the bags had a different design. You can check on our website, in the bags section, how we specify this highlighted to avoid confusion. We take good note to improve in this aspect. Thank you again for your comment.
C
Cliente
Rating: 5 out of 5
Everything perfect
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Response from Deyute
Thank you!
A
Ana D.
Rating: 5 out of 5
Very fast shipping and excellent material. Very happy.
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Response from Deyute
Thank you very much
C
Cliente
Rating: 5 out of 5
Everything perfect
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Response from Deyute
Thank you very much for your opinion
E
Elena R.
Rating: 5 out of 5
The shipment arrived quickly in a few days. Good quality and good attention.
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Response from Deyute
Thank you very much
M
Marta
Rating: 5 out of 5
Excellent both the product and the attention.
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Response from Deyute
We appreciate your words
J
Juanpedro
Rating: 5 out of 5
Very good. Very satisfied
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Response from Deyute
Thank you
C
Cliente
Rating: 5 out of 5
Everything great!!
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Response from Deyute
Thank you very much
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