Customer reviews of Domobip

Hello, we are sorry we were unable to help you program your remote controls. We try to help our customers as much as possible, especially without a video or any information that would allow us to verify that the registration procedure is being carried out correctly, but unfortunately we are not infallible. We suggested that you contact Somfy customer service, which can assist individuals, but you declined. Kind regards.

Hello, we are sorry to hear that the remote control you purchased is incompatible with your setup. However, our phone calls and emails have gone unanswered, and you never contacted us before posting this review. We are therefore unable to help you or understand the reasons for this negative review. Kind regards.

Hello,

We have tried to reach you multiple times over a month, we have never had contact or feedback from you to provide details on this strange comment: All our products leave the factory, complete and functional.

Best regards.

Hello,

Your order has indeed been delivered in 10 calendar days. This includes 3 non-working days as well as 4 days when the postal service in your region suspended or slowed down its activity due to a heatwave. This delay is therefore completely independent of our will and is not representative of the average delivery time.

Please note that we offer a faster delivery option (Colissimo). We strongly recommend prioritizing it, especially if your need is urgent.

Best regards,
Domobip Customer Service

Hello Hervé,

Thank you for your positive feedback. We are delighted to hear that our customer service was able to assist you and that your receiver is working perfectly, making your daily life easier.

We wish you an excellent use of your product.

Best regards,
The Domobip team.

Hello, as explained by email, if the three Mondial Relay lockers near you were not offered when you chose a pickup point, it was because they were unavailable for a reason that only Mondial Relay can explain. We also offer other carriers, including Colissimo home delivery. Finally, you carefully selected the pickup point 25 km away when placing your order. This issue is therefore entirely beyond our control. Kind regards.

Hello,

Thank you for your feedback regarding the presence or absence of a programming button on the back of the KEYGO RTS. We were not aware of such a version. After contacting Somfy, they confirmed to us that it was the very first models, which existed for a short time and have not been produced for over 15 years.

The proposed model has replaced it since, and there is of course backward compatibility.

If other sellers on the internet still offer a version with a PROG button on the back, either it is an error, or it is a counterfeit remote control.

Best regards.

Hello, we are sorry for this problem. Following your feedback, we contacted you to obtain a photo of the product to enhance the protection for shipping and arrange an exchange, but unfortunately, we did not receive the necessary elements.
Best regards

Hello and thank you for your feedback. We agree with you regarding the QR Code: Although it may have a beneficial impact on ecology, it is not yet ready for certain brands and some customers are experiencing difficulties. Discussions are currently underway to address this issue. The video guides on YouTube, of which we have our own channel, can be of great help regardless of the remote control.

Best regards,
Domobip Customer Service

Hello, we acknowledge your feedback and regret your disappointment.

Your order was shipped within 24 hours and delivered to a locker in 5 working days, in accordance with the timelines announced by the carrier. There were also other faster delivery options available.

Regarding the remote control, it comes from the factory and must be programmed by you for safety reasons, as is the case for all remote controls for gates and garages that exist.

Best regards,
Domobip Customer Service

Good morning, thank you for your message. We would like to clarify that it was a replacement shell without electronic components, as clearly indicated in the description and visible in the product photos. This model is an economical replacement solution, different from the complete and original remote controls that we also offer on our site. We remain at your disposal for any clarification or advice on our products.

Hello, The remote control case you purchased is one of our best sellers and has never presented any closure problems to our customers. When this type of difficulty arises, it may be related either to a model incompatibility, a poor placement of the electronic board, or unfortunately to a board that is not official (counterfeit). We regret not being contacted directly before the publication of your review: our customer service is always available to understand in detail the reasons why you are experiencing a problem with the purchased product. Best regards, Domobip Customer Service

Hello, Thank you for your feedback. After checking, we see that your order was shipped in less than 24 hours and was delivered to a pickup point in 3 working days (weekend excluded) in accordance with our shipping promises. For even faster delivery, we always recommend choosing Colissimo home delivery also offered in the store. See you very soon!

Hello, According to the tracking information, your order has been delivered to your mailbox. You opted for a tracked letter delivery, an economical shipping method that allows for distribution without a signature and without hand delivery. In accordance with our General Terms and Conditions of Sale (paragraph 5 - Delivery), accepted at the time of your order, we remind you that: "The carrier is solely responsible for the delivery. Domobip cannot be held responsible for problems attributable to the latter." Your package was shipped on time and the tracking indicates a delivery was made, so unfortunately we are unable to open a claim with the carrier. We fully understand your situation, but in the absence of proof of non-delivery and considering the delivery information provided by La Poste, which we have forwarded to you, we cannot favorably respond to your request. We remain at your disposal for any other questions. Best regards, Domobip Customer Service

Hello, Thank you for your feedback. We are sorry to hear that you encountered an issue with your order. According to the tracking information, your package was indeed delivered to your mailbox on Wednesday, May 7, at the address indicated when you placed your order on Saturday, May 3. We invite you to check your mailbox or contact your post office if in doubt. We want to emphasize that we do our best to ensure quality service, and we regret that you gave the lowest rating without contacting us beforehand. This seems somewhat unfair, especially since we remain fully available to assist you and find a solution. Please feel free to reach out to us: our team is here to support you. Best regards, The Domobip customer service

Hello, we thank you for your constructive feedback. For Nice remotes and certain other brands, the official manual is only available digitally. In your case, there is a QR Code on the cardboard packaging with 'Instr. Manual' written on it, to be scanned with your phone. A small quick guide is also available on our product page and we will produce more video guides. Thank you again for your trust and see you soon!