Customer reviews of Domobip

Hello, Thank you for your feedback and your recommendation! We are delighted that the product suits you. We understand your point regarding the shipping and we apologize for this slight delay. Your satisfaction is our priority, and we take your comment into account to further improve our communication on shipping times. See you very soon on our site!

Hello, Thank you for your feedback! We are delighted that your product works perfectly. In an eco-responsible approach, the manual is digitalized to reduce paper use. You can easily find it online on our website. We have also provided a video guide directly available on the product page to assist you in initializing your remote control. Do not hesitate to contact us if you need help with your next order! The Domobip team

Hello, you purchased a Why Evo Noa remote control thinking it would replace your Thomson remote, which is absent from the compatibility list. At this stage, it is difficult to provide you with a solution other than the possibility of returning the product for a refund, which we quickly proposed. As for the manual, it is available in Italian, English, and schematized for those who cannot read both languages. We can also provide additional help for programming, provided of course that the remote is compatible. We remind you that it is important to always check this point before ordering a product to avoid any disappointment. Best regards, Domobip Customer Service

Hello, we are sorry to learn that you were unable to program your Beninca remote control. However, we are disappointed to receive a negative rating since you never contacted us for help with programming. We followed up by sending you an email with our programming guides, also available on our product page, and simpler compared to the official Beninca manual. Regarding the latter, when you scan the QR code, you have the option to change the language to French at the top right of the page you land on. We are still waiting for your response, please feel free to reply to our email. Best regards, Domobip Customer Service

Hello, Attention, we expressly point out that these are not universal clips, they are only compatible with the Beninca TO.GO remote controls. Best regards, Domobip Customer Service

Hello, Indeed it seems there was a confusion in sending your order and our preparer sent you the new FDS models that will replace the SLH in the future. No panic, they are more efficient and of better quality while being compatible. Please still excuse us for this error which we have reported. Best regards, Domobip Customer Service

Hello, you contacted us before the purchase to confirm if the v2 MATCH remote was compatible with a very old remote for which you sent us a photo. We responded positively, provided it still works to transmit the code to the new one. Upon receipt, you requested help with programming and we provided the necessary guides. You exercised your right of withdrawal without further details. Your order has been refunded and we confirm that upon receipt of the returned transmitter, tests were conducted in our premises. There was no anomaly with the remote. Best regards, Domobip Customer Service

Hello, you contacted us following your review because indeed the remote control received was malfunctioning. After various tests, the problem was with the battery and you confirmed on October 9 that the remote control was finally working normally. We apologize for this small inconvenience independent of our will and are happy to learn that there have been no problems since. In case the problem was due to manufacturing, we have directly reported it to Nice France. Best regards, Domobip Customer Service

Hello, we need more details about the problem you encountered. We contacted you by email to discuss further, but we did not receive a response. We hope the issue was minor and resolved. Best regards, Domobip Customer Service

Hello, thank you for your feedback. For your information, the delivery time is indicated when you choose your delivery, just before the payment step. If you have any difficulties, please do not hesitate to contact us via the site's form. Best regards, Domobip Customer Service

Hello, we are sorry for the inconvenience caused independent of our will. The packaging of Avidsen remote controls being sealed, the defective battery issue must come from the supplier. We have reported the information to them to prevent this from happening again. Best regards, Domobip customer service

Hello Sir, after verification, we did not provide several contradictory pieces of information following your email contact but several methods to program your Beninca remote controls. Following our response, you issued this review the same day but never came back to us later, whether to ask for more help or to request the return of the remote controls for exchange or refund. Best regards, Domobip Customer Service