Customer reviews of Domobip

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 921 published reviews
5 846 92% 4 54 6% 3 5 1% 2 9 1% 1 7 1%

Summary of reviews

Domobip consistently delivers fast, reliable service with clear product descriptions and competitive pricing that meet expectations. Customers highlight rapid delivery, items arriving on time or before deadlines, and items arriving well packaged and ready for use with minimal setup. The store is praised for responsive, competent support and helpful tutorials, with many notes on accurate product compatibility and straightforward installation. Overall, customers report smooth transactions, favorable value, and confidence to reorder.

Reviews 1, 3 and 4 stars

Reset filters
H
Henri-Claude R.
Rating: 4 out of 5
within the deadlines, works without problems, provided you find out how to initialize them as there is no documentation
Translated reviews
Response from Domobip
Hello, Thank you for your feedback! We are delighted that your product works perfectly. In an eco-responsible approach, the manual is digitalized to reduce paper use. You can easily find it online on our website. We have also provided a video guide directly available on the product page to assist you in initializing your remote control. Do not hesitate to contact us if you need help with your next order! The Domobip team
G
Gilles Z.
Rating: 1 out of 5
impossible to pair the new remote control with an existing order! programming guide more than brief and on top of that ... in Italian!!! I strongly advise against. gilles.
Translated reviews
Response from Domobip
Hello, we are sorry to learn that you were unable to program your Beninca remote control. However, we are disappointed to receive a negative rating since you never contacted us for help with programming. We followed up by sending you an email with our programming guides, also available on our product page, and simpler compared to the official Beninca manual. Regarding the latter, when you scan the QR code, you have the option to change the language to French at the top right of the page you land on. We are still waiting for your response, please feel free to reply to our email. Best regards, Domobip Customer Service
C
Corinne B.
Rating: 4 out of 5
easy to order, fast delivery! but without any explanation, I did not receive what I ordered. the beeps were different, but fortunately compatible with my system!
Translated reviews
Response from Domobip
Hello, Indeed it seems there was a confusion in sending your order and our preparer sent you the new FDS models that will replace the SLH in the future. No panic, they are more efficient and of better quality while being compatible. Please still excuse us for this error which we have reported. Best regards, Domobip Customer Service
N
Norbert M.
Rating: 4 out of 5
everything went perfectly!
Translated reviews
R
Rolf M.
Rating: 4 out of 5
items were shipped very quickly. delivery with colissimo took 7 days.
Translated reviews
A
Alain A.
Rating: 4 out of 5
compliant and fast delivery
Translated reviews
C
Christian L.
Rating: 4 out of 5
no issues with tracking
Translated reviews
S
Stephane L.
Rating: 4 out of 5
Cells received and installed work well.
Translated reviews
S
Stephanie H.
Rating: 1 out of 5
Okay, they guaranteed compatibility but it doesn't work.
Translated reviews
Response from Domobip
Hello, you contacted us before the purchase to confirm if the v2 MATCH remote was compatible with a very old remote for which you sent us a photo. We responded positively, provided it still works to transmit the code to the new one. Upon receipt, you requested help with programming and we provided the necessary guides. You exercised your right of withdrawal without further details. Your order has been refunded and we confirm that upon receipt of the returned transmitter, tests were conducted in our premises. There was no anomaly with the remote. Best regards, Domobip Customer Service
P
Philippe F.
Rating: 4 out of 5
hello, delivery made in 48h compliant with the order. however, I have not yet tested the remote controls.
Translated reviews
D
Dominique T.
Rating: 3 out of 5
following the order of a Nice W1 remote control I am torn between correct and good as the remote control is not very responsive.
Translated reviews
Response from Domobip
Hello, you contacted us following your review because indeed the remote control received was malfunctioning. After various tests, the problem was with the battery and you confirmed on October 9 that the remote control was finally working normally. We apologize for this small inconvenience independent of our will and are happy to learn that there have been no problems since. In case the problem was due to manufacturing, we have directly reported it to Nice France. Best regards, Domobip Customer Service
F
Francois D.
Rating: 4 out of 5
hello while programming my new remote controls the 2 old ones were unprogrammed is this normal??
Translated reviews
Response from Domobip
Hello, we need more details about the problem you encountered. We contacted you by email to discuss further, but we did not receive a response. We hope the issue was minor and resolved. Best regards, Domobip Customer Service
P
Patrick H.
Rating: 4 out of 5
too bad no deadline was given for the order hence the little star less but delivered in 3 days is correct in the middle of August
Translated reviews
Response from Domobip
Hello, thank you for your feedback. For your information, the delivery time is indicated when you choose your delivery, just before the payment step. If you have any difficulties, please do not hesitate to contact us via the site's form. Best regards, Domobip Customer Service
M
Michel H.
Rating: 4 out of 5
well now I just have to see if the equipment is reliable.
Translated reviews
G
Guillaume D.
Rating: 4 out of 5
correct price and fast delivery
Translated reviews
F
Fabien R.
Rating: 3 out of 5
the order processing and shipping, no problem, tracking impossible on the link and notified 5 days after its arrival at the relay point that there were 7 days left to pick it up before its return to the sender.
Translated reviews
We use cookies for audience measurement and improving user experience.