Customer reviews of Domobip

Hello, we are sorry we were unable to help you program your remote controls. We try to help our customers as much as possible, especially without a video or any information that would allow us to verify that the registration procedure is being carried out correctly, but unfortunately we are not infallible. We suggested that you contact Somfy customer service, which can assist individuals, but you declined. Kind regards.

Hello, as explained by email, if the three Mondial Relay lockers near you were not offered when you chose a pickup point, it was because they were unavailable for a reason that only Mondial Relay can explain. We also offer other carriers, including Colissimo home delivery. Finally, you carefully selected the pickup point 25 km away when placing your order. This issue is therefore entirely beyond our control. Kind regards.

Hello, we acknowledge your feedback and regret your disappointment.

Your order was shipped within 24 hours and delivered to a locker in 5 working days, in accordance with the timelines announced by the carrier. There were also other faster delivery options available.

Regarding the remote control, it comes from the factory and must be programmed by you for safety reasons, as is the case for all remote controls for gates and garages that exist.

Best regards,
Domobip Customer Service

Good morning, thank you for your message. We would like to clarify that it was a replacement shell without electronic components, as clearly indicated in the description and visible in the product photos. This model is an economical replacement solution, different from the complete and original remote controls that we also offer on our site. We remain at your disposal for any clarification or advice on our products.

Hello, The remote control case you purchased is one of our best sellers and has never presented any closure problems to our customers. When this type of difficulty arises, it may be related either to a model incompatibility, a poor placement of the electronic board, or unfortunately to a board that is not official (counterfeit). We regret not being contacted directly before the publication of your review: our customer service is always available to understand in detail the reasons why you are experiencing a problem with the purchased product. Best regards, Domobip Customer Service

Hello, you purchased a Why Evo Noa remote control thinking it would replace your Thomson remote, which is absent from the compatibility list. At this stage, it is difficult to provide you with a solution other than the possibility of returning the product for a refund, which we quickly proposed. As for the manual, it is available in Italian, English, and schematized for those who cannot read both languages. We can also provide additional help for programming, provided of course that the remote is compatible. We remind you that it is important to always check this point before ordering a product to avoid any disappointment. Best regards, Domobip Customer Service

Hello, Attention, we expressly point out that these are not universal clips, they are only compatible with the Beninca TO.GO remote controls. Best regards, Domobip Customer Service

Hello, we are sorry for the inconvenience caused independent of our will. The packaging of Avidsen remote controls being sealed, the defective battery issue must come from the supplier. We have reported the information to them to prevent this from happening again. Best regards, Domobip customer service

Hello Sir, after verification, we did not provide several contradictory pieces of information following your email contact but several methods to program your Beninca remote controls. Following our response, you issued this review the same day but never came back to us later, whether to ask for more help or to request the return of the remote controls for exchange or refund. Best regards, Domobip Customer Service