Customer reviews of Douce Lune

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 328 published reviews
5 213 65% 4 102 31% 3 6 2% 2 4 1% 1 3 1%

Reviews 1, 2 and 4 stars

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G
Giselle P.
Rating: 4 out of 5
following a purchase from 03/02/2024
Very good product, fast delivery. A well-deserved 4 stars!
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Wanda L.
Rating: 4 out of 5
following a purchase from 19/02/2024
Absolutely perfect, better than I expected.
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Hilda B.
Rating: 4 out of 5
following a purchase from 12/02/2024
Mattress ok but not the best I've had. Responsive customer service at least.
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Flavien N.
Rating: 4 out of 5
following a purchase from 09/02/2024
Not bad, but I was hoping for a little more. Customer service is responsive, which is a positive point.
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Helene T.
Rating: 4 out of 5
following a purchase from 31/01/2024
Nice mattress, but not as revolutionary as I'd hoped. Good customer service.
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Joelle C.
Rating: 4 out of 5
following a purchase from 12/02/2024
Correct does the job.
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Jason R.
Rating: 4 out of 5
following a purchase from 13/02/2024
Happy with my purchase. The mattress is comfortable and the customer service was efficient. Delivered on time.
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Yves M.
Rating: 4 out of 5
following a purchase from 08/02/2024
I can't believe how comfortable it is - I'm very satisfied.
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Serge M.
Rating: 4 out of 5
following a purchase from 03/02/2024
Means was really hoping for better. Correct customer service.
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Iliana F.
Rating: 4 out of 5
following a purchase from 13/02/2024
Comfortable mattress, but slightly long wait for delivery. Top customer service, very attentive.
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Christina S.
Rating: 4 out of 5
following a purchase from 01/02/2024
Exactly what I expected, very soft and luxurious.
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Raphael R.
Rating: 2 out of 5
following a purchase from 24/01/2024
Not up to my expectations. Too firm for my taste, even if customer service was understanding.
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Amelie M.
Rating: 2 out of 5
following a purchase from 24/01/2024
Disappointing. The mattress did not meet my expectations in terms of comfort. Fortunately, customer service is attentive and offers return options.
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Beatrice M.
Rating: 4 out of 5
following a purchase from 25/01/2024
Great!
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Rodolphe M.
Rating: 2 out of 5
following a purchase from 08/02/2024
A little disappointed, frankly.
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W
Willy P.
Rating: 4 out of 5
following a purchase from 18/01/2024
Not bad but was hoping for better. Correct delivery and service.
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Henri M.
Rating: 4 out of 5
following a purchase from 18/01/2024
Satisfactory, but the initial smell bothered me a little. Fortunately it doesn't last. Customer service is top notch, very responsive and helpful. Delivery was also on time. Overall a good buy.
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Marianne P.
Rating: 4 out of 5
following a purchase from 12/01/2024
Medium.
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Heloise B.
Rating: 4 out of 5
following a purchase from 29/01/2024
Satisfied, but that initial smell... Fortunately it soon disappeared. Efficient and friendly customer service which is a big plus. Delivery on time. Good purchase overall.
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Johan L.
Rating: 4 out of 5
following a purchase from 15/01/2024
Correct but given the price I expected more. SAV ok proposes solutions.
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Salome V.
Rating: 4 out of 5
following a purchase from 19/01/2024
Okay, but nothing more. Comfortable but nothing extra. After-sales service well delivered ok.
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Kimberley B.
Rating: 2 out of 5
following a purchase from 14/01/2024
Disappointed frankly. Expected more at this price. Service ok but it doesn't make up for it.
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Kelly B.
Rating: 4 out of 5
following a purchase from 19/01/2024
Comfortable mattress, fast delivery but that smell at first... not great. Fortunately it doesn't last. Customer service is a big plus, very responsive and helpful. Overall, quite satisfied with my purchase.
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Zenon F.
Rating: 4 out of 5
following a purchase from 13/01/2024
Too hard for my taste. Average comfort and for the price I expected better. After-sales service is fast and efficient, but that doesn't make up for it.
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Nolwenn P.
Rating: 4 out of 5
following a purchase from 29/01/2024
Correct but nothing more. Service ok.
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Octave B.
Rating: 4 out of 5
following a purchase from 27/01/2024
Comfortable mattress delivered quickly. However, the smell at first... phew. Fortunately it went away after a few days.
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Nestor M.
Rating: 4 out of 5
following a purchase from 23/01/2024
Disappointed by the firmness, not what I expected. The after-sales service is understanding and offers solutions.
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Valerie B.
Rating: 4 out of 5
following a purchase from 18/01/2024
Quite a good mattress, but the smell when I unpacked it was really strong. Fortunately it eventually went away.
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Isidore D.
Rating: 4 out of 5
following a purchase from 21/01/2024
Satisfactory purchase. Good quality and comfort. Efficient after-sales service, trouble-free delivery.
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Gloria L.
Rating: 4 out of 5
following a purchase from 13/01/2024
Disappointed by the comfort, I expected better. Fortunately, customer service is understanding and offers solutions.
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Fiona B.
Rating: 4 out of 5
following a purchase from 14/01/2024
The mattress is comfortable but I had problems with delivery. Customer service was helpful but the experience could have been better.
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Nolan G.
Rating: 4 out of 5
following a purchase from 11/01/2024
Disappointed. Too hard for me. SAV ok.
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Harold D.
Rating: 4 out of 5
following a purchase from 12/01/2024
Good enough. Confo ok but for the price I expected better. Responsive after-sales service is fine.
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Armelle C.
Rating: 4 out of 5
following a purchase from 17/01/2024
Not bad, but the smell... needs to be aired.
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Stefan F.
Rating: 4 out of 5
following a purchase from 12/01/2024
I'm very happy with this purchase, it corresponds perfectly to my expectations.
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Kevin B.
Rating: 4 out of 5
following a purchase from 04/01/2024
Comfortable mattress but the delivery... it was a bit of a mess. Fortunately, customer service took care of it. Otherwise, once installed, it's a joy.
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B
Brigitte L.
Rating: 4 out of 5
following a purchase from 07/01/2024
Correct.
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Ursula H.
Rating: 4 out of 5
following a purchase from 10/01/2024
The mattress is good but I had problems with the delivery. Fortunately, customer service was efficient in resolving the problem.
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Camille D.
Rating: 4 out of 5
following a purchase from 04/01/2024
A real joy, these comforter covers are perfect for winter.
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F
Flore G.
Rating: 4 out of 5
following a purchase from 29/12/2023
Not bad at all. The mattress is comfortable and the support is good. Just the delivery took a little longer than expected. After-sales service was responsive when I had questions.
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