Customer reviews of Douce Lune

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 328 published reviews
5 213 65% 4 102 31% 3 6 2% 2 4 1% 1 3 1%

Reviews 1, 4 and 5 stars

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Zephyr L.
Rating: 5 out of 5
following a purchase from 19/01/2024
Amazing! Sleeps like a baby. Highly recommend this mattress to anyone who wants to improve their sleep.
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Etienne L.
Rating: 5 out of 5
following a purchase from 30/01/2024
Wow, just wow. Never seen anything like it. Incredible comfort, perfect support and even if there was a little smell at the beginning, frankly nothing that could spoil the experience. Customer service? Top notch. Responsive, friendly and they really know how to treat their customers. Fast delivery too. If you're looking for a new mattress, look no further. This is the one for you, period.
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Johan L.
Rating: 4 out of 5
following a purchase from 15/01/2024
Correct but given the price I expected more. SAV ok proposes solutions.
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Salome V.
Rating: 4 out of 5
following a purchase from 19/01/2024
Okay, but nothing more. Comfortable but nothing extra. After-sales service well delivered ok.
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Charles C.
Rating: 5 out of 5
following a purchase from 23/01/2024
Perfect.
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Cyrielle P.
Rating: 5 out of 5
following a purchase from 23/01/2024
PERFECT
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Eulalie R.
Rating: 5 out of 5
following a purchase from 28/01/2024
Really pleased with this mattress! The comfort and support are incredible. Delivery was faster than expected and customer service is super helpful. Worth every penny for peaceful nights.
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Kelly B.
Rating: 4 out of 5
following a purchase from 19/01/2024
Comfortable mattress, fast delivery but that smell at first... not great. Fortunately it doesn't last. Customer service is a big plus, very responsive and helpful. Overall, quite satisfied with my purchase.
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Zenon F.
Rating: 4 out of 5
following a purchase from 13/01/2024
Too hard for my taste. Average comfort and for the price I expected better. After-sales service is fast and efficient, but that doesn't make up for it.
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Nolwenn P.
Rating: 4 out of 5
following a purchase from 29/01/2024
Correct but nothing more. Service ok.
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Quitterie C.
Rating: 5 out of 5
following a purchase from 06/01/2024
Mattress received and wow just wow. The comfort is incredible, like sleeping on a cloud. And the support? Perfect for my back. I was a bit scared because of some reviews mentioning a smell and yes it was there at first but honestly nothing serious and it went away quickly. What impresses me the most is the customer service. I had a few questions before my purchase and they were super responsive and helpful. Delivery? Faster than lightning. If you hesitate, don't do it. This is the best purchase I've made in a long time.
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Zelda J.
Rating: 5 out of 5
following a purchase from 08/01/2024
Very happy!
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Octave B.
Rating: 4 out of 5
following a purchase from 27/01/2024
Comfortable mattress delivered quickly. However, the smell at first... phew. Fortunately it went away after a few days.
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Roxane M.
Rating: 5 out of 5
following a purchase from 18/01/2024
I'll have to wait and see, but so far so good!
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Nestor M.
Rating: 4 out of 5
following a purchase from 23/01/2024
Disappointed by the firmness, not what I expected. The after-sales service is understanding and offers solutions.
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Valerie B.
Rating: 4 out of 5
following a purchase from 18/01/2024
Quite a good mattress, but the smell when I unpacked it was really strong. Fortunately it eventually went away.
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Terence F.
Rating: 5 out of 5
following a purchase from 27/01/2024
Cool comfortable.
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Barthelemy B.
Rating: 5 out of 5
following a purchase from 07/01/2024
The mattress arrived on time and from the first night I felt a significant difference. The level of comfort and support is exactly what I was looking for. I was particularly impressed by the customer service who were extremely responsive and helpful throughout my buying experience. One small point to note is the smell when unpacking but it didn't last long. Overall, I'm very satisfied with this purchase.
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Isidore D.
Rating: 4 out of 5
following a purchase from 21/01/2024
Satisfactory purchase. Good quality and comfort. Efficient after-sales service, trouble-free delivery.
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Gloria L.
Rating: 4 out of 5
following a purchase from 13/01/2024
Disappointed by the comfort, I expected better. Fortunately, customer service is understanding and offers solutions.
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Cedric C.
Rating: 5 out of 5
following a purchase from 15/01/2024
Incredible purchase! The mattress arrived and I was skeptical at first but from the first night what a difference! The support is perfect the comfort is just on another level. I've had back problems for years and suddenly I wake up pain-free, refreshed and ready for the day. Customer service also deserves praise: responsive, understanding and always ready to help. Delivery was quicker than I expected, despite a slight odor on unpacking which dissipated fairly quickly. In short, this mattress has not only improved my sleep but also my overall quality of life. I can only highly recommend it to anyone looking to make an investment in their well-being.
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Irene R.
Rating: 5 out of 5
following a purchase from 04/01/2024
Happy with this purchase. Comfortable mattress with good support. Delivered on time, after-sales service helpful.
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Yves J.
Rating: 5 out of 5
following a purchase from 16/01/2024
Extremely satisfied with my purchase. The mattress is comfortable, offers excellent support and the quality is impressive. Fast delivery and very competent customer service.
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Fiona B.
Rating: 4 out of 5
following a purchase from 14/01/2024
The mattress is comfortable but I had problems with delivery. Customer service was helpful but the experience could have been better.
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Nolan G.
Rating: 4 out of 5
following a purchase from 11/01/2024
Disappointed. Too hard for me. SAV ok.
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Harold D.
Rating: 4 out of 5
following a purchase from 12/01/2024
Good enough. Confo ok but for the price I expected better. Responsive after-sales service is fine.
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Edouard G.
Rating: 5 out of 5
following a purchase from 04/01/2024
Incredible comfort and perfect support. Delivery a little slow but worth the wait.
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Armelle C.
Rating: 4 out of 5
following a purchase from 17/01/2024
Not bad, but the smell... needs to be aired.
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Isis D.
Rating: 5 out of 5
following a purchase from 02/01/2024
The mattress is comfortable and the after-sales service is responsive. Delivery was on time.
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Stefan F.
Rating: 4 out of 5
following a purchase from 12/01/2024
I'm very happy with this purchase, it corresponds perfectly to my expectations.
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Vanessa D.
Rating: 5 out of 5
following a purchase from 09/01/2024
Super happy! Best sleep in years. Excellent after-sales service and delivery.
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Karine L.
Rating: 5 out of 5
following a purchase from 31/12/2023
I received the mattress and frankly it's a revolution for my sleep. Unparalleled comfort and perfect support. Delivery was fast and customer service answered all my questions with patience and professionalism. A slight downside was the smell at first, but it quickly dissipated. Highly recommend!
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Herve B.
Rating: 5 out of 5
following a purchase from 04/01/2024
Top! ?
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Gaspard D.
Rating: 5 out of 5
following a purchase from 13/01/2024
Great! ?
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Kevin B.
Rating: 4 out of 5
following a purchase from 04/01/2024
Comfortable mattress but the delivery... it was a bit of a mess. Fortunately, customer service took care of it. Otherwise, once installed, it's a joy.
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Helmut W.
Rating: 5 out of 5
following a purchase from 15/01/2024
Incredibly soft and top quality for the price.
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Noemie B.
Rating: 5 out of 5
following a purchase from 17/01/2024
Great! This mattress has completely changed my nights. No more backache in the morning. Quick delivery and top-notch after-sales service. The initial odor was a minor drawback, but it quickly disappeared.
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Axel P.
Rating: 5 out of 5
following a purchase from 17/01/2024
Really good mattress, top support and comfort. Delivery a little slow but worth it.
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Ivan B.
Rating: 5 out of 5
following a purchase from 04/01/2024
Perfect?
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Vivien G.
Rating: 5 out of 5
following a purchase from 02/01/2024
Delay in delivery. After that, everything was fine.
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