/10
★★★★★
based on 786 reviews published
★★★★★
based on 786 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The reviews seemed to be very positive about your brand, especially regarding the goat milk products, so I placed an order. But I am very, very disappointed; these products completely dry out my skin and hair and make them unmanageable! It's dreadful! 60€ wasted in the trash!
Carine L.
purchased on 13/03/2025
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Answer from Druide Bio
Hello Carine, Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that our products did not meet your expectations and caused you inconvenience. We have never received this kind of feedback for this range of products, which is intended to be very gentle and nourishing. Is your skin used to natural products? Is this a transition? How can we best support you? The Druide Laboratories Team
1
/5
★☆☆☆☆
Hello, I'm still waiting for my parcel and I still haven't received anything! Furthermore, I log on to Wattsap as you indicated and I'm told that my mobile number is invalid. I want my parcel or I ask for the rel=refund Ref.of the parcel RXSCAMKNA
Anne Marie S.
purchased on 10/01/2025
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Answer from Druide Bio
Hello Anne-Marie, I'm really sorry for the inconvenience. Following our exchanges, I am pleased to know that you have received your parcel. We will check the information sent to find out why you did not receive the tracking notifications. Thank you for your understanding, Isabelle.
1
/5
★☆☆☆☆
Products a little expensive without any real added quality compared to what I usually use.
Amélie R.
purchased on 17/09/2024
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Answer from Druide Bio
Hello Amélie, thank you for your review, even if your experience did not live up to your expectations. Could you please get back to us so that we can have a better understanding of what you didn't like? Perhaps we can find a different way of using these products so that they better meet your needs. Thank you, Isabelle.
1
/5
★☆☆☆☆
Sorry, it doesn't suit me at all, surprised it makes my hair rough and too dry, and the bitter almond smell takes my breath away. I wouldn't recommend this product for 40 euros, very disappointed.
Nour-eddine H.
purchased on 25/07/2024
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1
/5
★☆☆☆☆
Hello, my note concerns the site and not the products. In fact, I sent an e-mail on 05/04 following an order that I had split into 2 due to a discount and 1 minute after placing my order the discount disappeared, although it wasn't written that it only concerned the first order. I received an e-mail the next day telling me that my request had been transferred, but I haven't heard back since! So I'm disappointed with this first experience. Sincerely
Coralie D.
purchased on 05/04/2024
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Answer from Druide Bio
Hello Coralie, we are sorry that your first experience on our site did not live up to your expectations. We have taken into account your remark concerning the information on discounts and we will do our best to improve this in the future. A reply was sent to you by e-mail on 19/04 after you had requested the Canadian site and not the French site; this explains the delay. When a discount code is used once, it is no longer valid for other orders (with some exceptions). Thank you for your understanding.
1
/5
★☆☆☆☆
My itching increased in the first few hours after shampooing, not suitable.
Maggy S.
purchased on 01/03/2024
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Answer from Druide Bio
Hello Maggy, thank you for your feedback. We're sorry to hear that our shampoo did not meet your expectations. Please understand that this (unpleasant) reaction can be considered normal. Sometimes customers go through a different adaptation phase, and we're here to support them. Many adjustments are necessary, so don't hesitate to ask for personalized help. Sincerely yours, The Druide team.
1
/5
★☆☆☆☆
Good evening, I am totally disappointed by the melaleuca shampoo. I've been using it for over 3 weeks at a rate of 2 shampoos a week. Not only has my seborrheic dermatitis not disappeared, but my hair is falling out by the handful. My scalp is healthier, but my hair has also become dull. I'm completely demoralized. I've already spent an enormous amount of money on shampoos bought in pharmacies on the advice of a dermatologist. My dermatitis came back from time to time but I didn't lose my hair. I had high hopes for your shampoo after reading the reviews of users of your brand. I'm going to stop using your shampoo and I wouldn't recommend it to anyone. Another waste of money and another problem. I'll let you know how it goes after I stop using your shampoo. I feel like I've been ripped off by the price. Sincerely
Elisabeth S.
purchased on 17/01/2024
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Answer from Druide Bio
Hello Elisabeth, we're sorry to hear about your disappointment with our melaleuca shampoo. We have taken your feedback into account and are aware that each person can react differently to a product. We invite you to contact [email protected] as soon as possible to find a solution to your seborrheic dermatitis problem. We're here to help you, not to rip you off.
1
/5
★☆☆☆☆
I am extremely disappointed with hair products. They have absolutely no effect on my hair, worse they increase the condition of my hair. I do not recommend it.
Florence M.
purchased on 21/03/2023
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Answer from Druide Bio
Hello Florence, I am very sorry to read that you are not satisfied with our products. We always take our customers' opinions into account, so please do not hesitate to contact us directly. When a customer is disappointed, it is often a question of how the product is used or whether it is what they expected. Thank you again for your time, Isabelle
1
/5
★☆☆☆☆
Very disappointed with the product Does not detangle my curly and fine hair
Christelle G.
purchased on 07/04/2022
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1
/5
★☆☆☆☆
I always have itchy hair
Meryeme L.
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Answer from Druide Bio
Hello Meryeme, thank you for your comment. The use of Melaleuca shampoo must be rigorous if you want to obtain good results. There is still too little time between your first use and your message. You can make a first assessment after one month of exclusive use. Contact me so that we can discuss together. Good luck! Isabelle
1
/5
★☆☆☆☆
I am not happy with the shampoo at all
Marie Nicole R.
purchased on 24/02/2021
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