Customer reviews Druide Bio

Latest negative customer reviews

1/5

★☆☆☆☆

Hello, my note concerns the site and not the products. In fact, I sent an e-mail on 05/04 following an order that I had split into 2 due to a discount and 1 minute after placing my order the discount disappeared, although it wasn't written that it only concerned the first order. I received an e-mail the next day telling me that my request had been transferred, but I haven't heard back since! So I'm disappointed with this first experience. Sincerely

Coralie D.(acheteur vérifié)

18/04/2024 at 8:27 am

purchased on 05/04/2024 

Translated review

Answer from Druide Bio

24/04/2024

Hello Coralie, we are sorry that your first experience on our site did not live up to your expectations. We have taken into account your remark concerning the information on discounts and we will do our best to improve this in the future. A reply was sent to you by e-mail on 19/04 after you had requested the Canadian site and not the French site; this explains the delay. When a discount code is used once, it is no longer valid for other orders (with some exceptions). Thank you for your understanding.

1/5

★☆☆☆☆

My itching increased in the first few hours after shampooing, not suitable.

Maggy S.(acheteur vérifié)

14/03/2024 at 12:16 pm

purchased on 01/03/2024 

Translated review

Answer from Druide Bio

15/03/2024

Hello Maggy, thank you for your feedback. We're sorry to hear that our shampoo did not meet your expectations. Please understand that this (unpleasant) reaction can be considered normal. Sometimes customers go through a different adaptation phase, and we're here to support them. Many adjustments are necessary, so don't hesitate to ask for personalized help. Sincerely yours, The Druide team.

1/5

★☆☆☆☆

Good evening, I am totally disappointed by the melaleuca shampoo. I've been using it for over 3 weeks at a rate of 2 shampoos a week. Not only has my seborrheic dermatitis not disappeared, but my hair is falling out by the handful. My scalp is healthier, but my hair has also become dull. I'm completely demoralized. I've already spent an enormous amount of money on shampoos bought in pharmacies on the advice of a dermatologist. My dermatitis came back from time to time but I didn't lose my hair. I had high hopes for your shampoo after reading the reviews of users of your brand. I'm going to stop using your shampoo and I wouldn't recommend it to anyone. Another waste of money and another problem. I'll let you know how it goes after I stop using your shampoo. I feel like I've been ripped off by the price. Sincerely

Elisabeth S.(acheteur vérifié)

13/02/2024 at 8:30 pm

purchased on 17/01/2024 

Translated review

Answer from Druide Bio

26/02/2024

Hello Elisabeth, we're sorry to hear about your disappointment with our melaleuca shampoo. We have taken your feedback into account and are aware that each person can react differently to a product. We invite you to contact [email protected] as soon as possible to find a solution to your seborrheic dermatitis problem. We're here to help you, not to rip you off.