The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
I did not receive the package that was intended for me but that of another person. This is unacceptable.
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Response from EASI-Spare
Hello Sir, Sorry for this confusion, could you please give me the tracking number so that I can take the necessary steps? Best regards, The Technic-Achat Team.
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Francois B.
Rating: 1 out of 5
following a purchase from 23/09/2024
33: Order sent by the seller but never received! Unreliable carrier.
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Response from EASI-Spare
34: Hello Sir, I acknowledge receipt of your message. After checking the tracking, I see that you were delivered on 27.09. Hoping that you received your package well. Best regards, The Technic Achat Team.
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Claude S.
Rating: 1 out of 5
following a purchase from 08/08/2024
Problem with the damaged motor cover, no response from customer service
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Response from EASI-Spare
Hello Sir, I just saw your message in the email box. We will get back to you today by email and we apologize for the processing delay during the weekend of August 15 when our staff is reduced. Best regards, Capucine for the Technic Achat team.
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Didier V.
Rating: 1 out of 5
following a purchase from 09/07/2024
The gutter arrived broken after 3 days of problems with colissimo (wrong destination, complaint, appointment for home delivery made for 13.07 before 12 PM, after a wait Saturday morning blocking me in my installation, message from colissimo, asking me to go pick up the package from 3:30 PM at a relay point, in short, a lost day and material arrived broken, I keep the photo of the product upon unpacking.
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Response from EASI-Spare
Hello Sir, I have just taken note of your comment and I am sorry. Did you make a complaint to our after-sales service so they could take the necessary steps? Is the gutter broken in some places or is it really unusable? Indeed, I will make a complaint to the post office for the lack of seriousness of the delivery, the delays, and the delivery conditions. Best regards, The Technic-Achat Team.
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LUC L.
Rating: 1 out of 5
following a purchase from 08/07/2024
Paying for delivery 18 hours at your place more expensive than the product and it arrives three days later, that is 72 hours
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Response from EASI-Spare
Hello Sir, I am sorry for the delivery delay. I see that the delivery address is not the same as the billing address. Was your name clearly marked on the mailbox at the delivery address so that chronopost could deliver to you? If your name is not clearly indicated, this may explain the delivery delay and the fact that the carrier has to look for the information. Best regards, The Technic-Achat Team
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DIDIER L.
Rating: 1 out of 5
following a purchase from 17/06/2024
I ordered circuit breakers and received a transformer. No news from after-sales service.
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Response from EASI-Spare
Hello Sir, Sorry for this mix-up of packages. I only saw your email on after-sales service this morning. If possible, I would like to send you a colissimo voucher to rectify this error. Thank you for your understanding. Best regards, The Technic-Achat Team.
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Franck D.
Rating: 1 out of 5
following a purchase from 17/05/2024
I think this is not the right motor (different from the description, not 0.37kw but 0.12, 1350 rpm instead of 1500), it's dead
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your message. I am sorry for the problem encountered. Could you send a photo of the motor plate to [email protected] to understand what happened? Maybe it's a labeling issue. Thank you, Best regards, The Technic-Achat Team.
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Ludovic B.
Rating: 1 out of 5
following a purchase from 30/03/2024
Product received does not match the order and email to report it without response for a week.
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Response from EASI-Spare
Hello, Sorry for the delay in processing returns. We have received your email from 05.04, I will check with my colleagues to get back to you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
17: Order from August 31 not delivered without an apology or any communication. Happy? But where are we? I pay and the merchant does not react. Before unpaid bills were a pain. Now undelivered items are a calamity in online commerce.
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Response from EASI-Spare
18: Hello Sir, Sorry for this problem. My colleagues sent you a registered letter because we had an issue with the assembly during the preparation of your order. We are expecting to receive the material next week. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2022
Order canceled on July 29, 2022, and we are still not refunded!!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. With the summer holidays, we are trying our best to manage orders and refunds. Your refund will be processed within a few days. Thank you for your understanding. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2022
I did not receive these products.
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. Did you not receive your order? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2022
I received a package with less than half of the ordered content indicated on the delivery slip... I sent an email directly, already 24 hours and no response... I heard they were responsive and a colleague orders from them regularly, either I'm unlucky, or he is.
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Response from EASI-Spare
Hello Sir, Sorry for my late response and the delivery issue. I sent you an email this morning. When you need a quick response, do not hesitate to contact us by phone as sometimes email processing can take a bit longer. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2022
Product in stock online even after the order but not in stock at your premises, I have to wait I have already paid but I am in trouble and my boss wants it to work, supplier problems are mine. SO NOW I AM WAITING FOR THE PARTS
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Response from EASI-Spare
Hello Sir, I am sorry, the product is not in stock at our premises and the delays are sometimes a bit longer hence the sending of an Order Acknowledgment in this case. I will send you an email later to communicate our best delay. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2022
Transformer mounted powered loses power on the garage door motorization
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Response from EASI-Spare
Hello Sir, I acknowledge good reading of your comment. I invite you to contact our after-sales service by email or by phone so that they can assist you with your application. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2022
poor finish
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Response from EASI-Spare
Hello Sir, Do you have a photo of the profile you received? Can you please specify 'poor finish'? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2021
30: Delivery not compliant with the order
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Response from EASI-Spare
31: Hello Sir, I have taken note of your comment, we are taking the necessary steps to contact you and send you the correct products. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2021
Hello, Order placed urgently as a private individual because I did not have time to go through accounting to get the SIRET... When I place the order, the initially proposed fast deadlines (1 PM - 6 PM) are no longer available without explanation (due to distance, because I am ordering as a private individual?). 48-hour deadline announced absolutely not respected. Order placed on Friday 4/06 at 5:49 PM. Received on Thursday 10/06 at 10 AM (and I had to go pick it up at Chrono post under the threat of taking 24 more hours because the company's name was not on the package). Products conform to expectations, but the service does not keep its commitments, so no, I do not recommend.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I see that you ordered via colissimo and not chronopost (maybe you are mistaken about the website for this shipment). Regarding the profile bars, your order was indeed received at the workshop on Monday 07.06 for departure on 08.06 and then delivery within 48 hours with colissimo. We try to do our best because it is not in our interest not to deliver our customers quickly. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
The delivery did not match the order. Motor 2800rpm instead of 1500 with mounting bracket and legs while I had ordered with legs. The product was returned and I am now waiting for the new delivery of a conforming product.
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment. We are sorry for the error in the shipment. The motor is indeed in stock, and as soon as we receive it, we will send it to you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2021
I ordered for delivery within 48 hours naturally with a supplement but received an email saying the material is unavailable... absurd to indicate on the site that the product is available. A way to deceive the customer....
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I assure you that it is not at all in our interest not to deliver our customers. We do daily updates, and when after an order we realize that there is a stock error, we inform our customers by AR of the order so that they are aware of the situation and can make arrangements elsewhere if this does not suit them. In your case, would you like a refund of your order? a cancellation of the express shipping fees? I am sorry that you feel wronged, this is not intentional. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
confusing and very difficult to interpret
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. We will look with the marketing department to improve this page. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Good evening, very fast, dissatisfied because another part must be defective, best regards
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment. Is the product defective? Have you contacted our after-sales service? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Very disappointed
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Response from EASI-Spare
Hello Sir, As mentioned in the previous post, could you please specify what bothers you in using the product? Best regards, The Technic-Achat Team.
Hello, We have taken note of your comment. Have you been able to make a claim with the carrier? Indeed, this allows the sender to cover the costs if the package is damaged. Have you been able to contact customer service? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2020
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
30 : I still have not received my order
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Response from EASI-Spare
31 : Hello Sir, I just read your comment and I see that your package was delivered to you on 01.06. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
I still haven't received my order! I had to buy at the DIY store that reopened near me, in packs of 10 screws.
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Response from EASI-Spare
Hello Sir, As indicated in the previous comment, in this exceptional context, we are trying to be as responsive as possible with the elements we have. Thank you for your understanding, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2019
component not suitable (size) on the phone, she was sure of herself
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Response from EASI-Spare
Hello, I am sorry that the capacitor is not the right size. The dimensions of the capacitors are indicated on our website on the capacitors page. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
I did not receive the right parts. The shipping costs are way too high. I would not recommend your site to anyone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2019
a total fiasco! My first variator purchased 7 years ago for woodworking machines works perfectly and the installation went smoothly. But today, my second variator to be mounted on a hydraulic lift has been a huge hassle after receiving very poor assembly instructions, especially do not rely on the technical salespeople, only ask for advice from the technical service by providing an electrical diagram if possible, they alone master the subject. You need to be patient, a word to the wise, goodbye!
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Response from EASI-Spare
Hello Sir, We have taken note of your comment above. After analyzing your case, we have reported these issues: your first email sent to the technical salesperson indicates that you have a lift with photos of it. The vast majority of lifts are mechanical column lifts. Your lift is a hydraulic lift. The advice you received corresponds to the most classic lifts because the photos did not indicate the presence of hydraulics. We advise all our customers to send us and communicate as much information as possible about their lift (electrical plan, photos, type of lift,...). Our after-sales service is available from 8:30 AM to 12:30 PM and from 1:30 PM to 5:00 PM to help you over the phone and respond more quickly to your needs (0890 710 730 = 0.25cts/min). Emails are processed daily. Thank you for your understanding. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2018
The site is easy to use, intuitive, wide choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2018
25 : Return policy with abusive depreciation
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Response from EASI-Spare
26 : Hello Sir, To date, no depreciation has been applied as there was an error on our part. Your dimmer is still under control at the workshop. Depreciations are applied if the dimmer is not returned in new condition by the customer. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2018
Deceptive.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Could you please specify what you mean by "deceptive"? Regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2018
Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Concerned by this issue, I have just checked with the sales department. You sent a first request on Saturday 02.06. One of my colleagues replied to you after the weekend on 04.06. You also had a problem with your email and connection on our site on 11.06, my colleague replied to you less than an hour later. She also tried to reach you by phone on the same day. It is surprising that you say our services are unreachable, as we have 3 people at the reception. Could you please also check your SPAM folder to see if my colleague's emails are not there? Looking forward to your response, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2018
14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.
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Response from EASI-Spare
15 : Hello Sir,
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2018
Poor organization, a table and references personally I am not a warehouseman. And the 35 euros I paid to have it within 24 hours were useless and no refund
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Response from EASI-Spare
Hello Sir, I have just read your comment and thank you for it. After discussing with my colleagues, here is the feedback I can give you. When you made your priority purchase on the same day, one of my salespeople had a doubt about the items you ordered, so he contacted you and made you a quote for additional accessories to make the connection feasible. You only got back to us a few days later saying that you wanted to keep your order. A credit note was generated to refund you the shipping costs because we sent it to you economically. If you have technical questions, do not hesitate to contact our technicians to discuss with them. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2017
11: received my order more than 3 weeks later. not cool for helping my client
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Response from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and thank you for it. The product not being in stock in your requested power, we had to make internal modifications and it is true that today, the post remains the most competitive in terms of shipping prices to the islands and the delay can exceed the announced 7 days. Please excuse us, we strive to respond as quickly as possible. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2017
Thank you
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Response from EASI-Spare
Hello, We have taken note of your comment. Can you please explain the correlation between the score of 1 and your comment? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2017
The goods were not compliant.. I received a waterproof box with only one rail whereas I ordered 2 rails on 2 levels....
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your note and comments. Following your call this morning, the product sent is indeed the product ordered. Do not hesitate to contact our technicians for a technical problem or logistics service if you wish to return the material. Best regards, The Technic-achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2017
36: Delivery deadlines not respected. Wrong references sent, then still no response regarding sending the correct material. Really very disappointed!
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Response from EASI-Spare
37: Hello, We acknowledge receipt of your comment. We are improving the tracking of all our customer orders and taking all remarks into account to improve. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
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