English 
N
Rating: 2 out of 5
I received a false goods. This has not yet been replaced. I wish that the right goods and the connection plan will be sent to me.
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 1 out of 5
I did not receive the package that was intended for me but that of another person. This is unacceptable.
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Response from EASI-Spare
Hello Sir, Sorry for this confusion, could you please give me the tracking number so that I can take the necessary steps? Best regards, The Technic-Achat Team.
R
Rating: 2 out of 5
0: The package was not sufficiently protected for transport, the cardboard was crushed. The transformer arrived with the mounting plates bent, it is not yet installed, I don't know if it works.
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Response from EASI-Spare
1: Hello, Sorry for this problem. I will pass the information on to my logistics department. If there is a problem, do not hesitate to contact our customer service. Best regards, The Technic Achat Team.
A
Rating: 2 out of 5
12: Deadline not respected.
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T
Rating: 2 out of 5
31: Carrier's delay too long! What a pity.
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Response from EASI-Spare
32: Hello Sir, Sorry to read your message. I see that the package left our premises on Wednesday 25.09 and that you were delivered on Monday 30.09. Indeed, you should have been delivered yesterday. Hoping that the product meets your expectations. Best regards, The Technic Achat Team.
F
Rating: 1 out of 5
33: Order sent by the seller but never received! Unreliable carrier.
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Response from EASI-Spare
34: Hello Sir, I acknowledge receipt of your message. After checking the tracking, I see that you were delivered on 27.09. Hoping that you received your package well. Best regards, The Technic Achat Team.
H
Rating: 3 out of 5
43: Confusion about the product, I confused the caps with the brackets. My order needs to be completed.
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Response from EASI-Spare
44: Hello Sir, We have taken note of your comment. Are the information clear for you on the site? Best regards, The Technic Achat Team.
M
Rating: 3 out of 5
Too bad some product technical files remain in English
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Response from EASI-Spare
Hello Sir, We publish the technical documentation from suppliers which may be in English depending on the suppliers. If needed, our sales service is available to assist you in choosing the product either by email or by phone, and if a problem arises during commissioning, our after-sales service is available to configure it with you at 0890 710 730 (25cts/min). Best regards, Capucine for the Technic Achat team
E
Rating: 2 out of 5
I placed an order, apparently one of the items was missing, even though it was shown in stock, after a week I had to call because nothing happened, my order hadn't shipped because that item was missing........MEDIOCRE.......
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Response from EASI-Spare
Hello Sir, We acknowledged receipt of your order from August 15, on the 16th in the early afternoon by email to your customer account email. In our acknowledgments, we offer a partial shipment upon request, without a response from you this is not done automatically for orders that are not express. For your information, your order is departing today and tracking will be available in your customer area. I hope I have answered your request. Best regards, Capucine for the Technic Achat team.
C
Rating: 1 out of 5
Problem with the damaged motor cover, no response from customer service
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Response from EASI-Spare
Hello Sir, I just saw your message in the email box. We will get back to you today by email and we apologize for the processing delay during the weekend of August 15 when our staff is reduced. Best regards, Capucine for the Technic Achat team.
D
Rating: 1 out of 5
The gutter arrived broken after 3 days of problems with colissimo (wrong destination, complaint, appointment for home delivery made for 13.07 before 12 PM, after a wait Saturday morning blocking me in my installation, message from colissimo, asking me to go pick up the package from 3:30 PM at a relay point, in short, a lost day and material arrived broken, I keep the photo of the product upon unpacking.
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Response from EASI-Spare
Hello Sir, I have just taken note of your comment and I am sorry. Did you make a complaint to our after-sales service so they could take the necessary steps? Is the gutter broken in some places or is it really unusable? Indeed, I will make a complaint to the post office for the lack of seriousness of the delivery, the delays, and the delivery conditions. Best regards, The Technic-Achat Team.
L
Rating: 1 out of 5
Paying for delivery 18 hours at your place more expensive than the product and it arrives three days later, that is 72 hours
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Response from EASI-Spare
Hello Sir, I am sorry for the delivery delay. I see that the delivery address is not the same as the billing address. Was your name clearly marked on the mailbox at the delivery address so that chronopost could deliver to you? If your name is not clearly indicated, this may explain the delivery delay and the fact that the carrier has to look for the information. Best regards, The Technic-Achat Team
Y
Rating: 2 out of 5
Delivery time too long?
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Response from EASI-Spare
Hello Sir, As discussed, you chose store pickup, then it was necessary to regularize the shipping costs and I forgot to ship within the 3 days following your order when the shipping costs were settled. Sorry for this delay. Best regards, The Technic-Achat Team.
D
Rating: 1 out of 5
I ordered circuit breakers and received a transformer. No news from after-sales service.
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Response from EASI-Spare
Hello Sir, Sorry for this mix-up of packages. I only saw your email on after-sales service this morning. If possible, I would like to send you a colissimo voucher to rectify this error. Thank you for your understanding. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
incomplete order received, missing part
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F
Rating: 1 out of 5
I think this is not the right motor (different from the description, not 0.37kw but 0.12, 1350 rpm instead of 1500), it's dead
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your message. I am sorry for the problem encountered. Could you send a photo of the motor plate to [email protected] to understand what happened? Maybe it's a labeling issue. Thank you, Best regards, The Technic-Achat Team.
L
Rating: 1 out of 5
Product received does not match the order and email to report it without response for a week.
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Response from EASI-Spare
Hello, Sorry for the delay in processing returns. We have received your email from 05.04, I will check with my colleagues to get back to you. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
The documentation should be more precise
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Response from EASI-Spare
Hello, What documentation do you need? Best regards, The Technic-Achat Team.
D
Rating: 3 out of 5
Colissimo problem: Delivery received by a third person at the pickup point. It was this person who had the mindset to call me and handed me the package!
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Response from EASI-Spare
Hello, Sorry for this problem encountered. We have reported the information to colissimo. Hoping your order arrived as expected. Best regards, The Technic-Achat Team.
F
Rating: 3 out of 5
We were well advised and delivered quickly but it's a shame that the box is a bit big for what we have to put inside. It's also a pity that there isn't a bar provided to properly place the circuit breaker and dimmer. Cable glands provided with the waterproof box would have been nice. These are small things that should have been included in the quote perhaps.
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Response from EASI-Spare
Hello Sir, if you want us to take back/exchange equipment, no problem. It is true that it is not always easy to properly size the products according to needs. I will pass on the information regarding the missing small accessories and how it would be more judicious to sell the products. Would you like me to put you in touch with a salesperson? Best regards, The Technic-Achat Team.
Q
Rating: 3 out of 5
Complete site, regarding delivery, additional protection would have been welcome on the 90x90 aluminum bar. Many impacts on it.
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. We will look into improving our packaging system in this case. Hoping that the product suits you. Best regards, The Technic Achat Team.
M
Rating: 3 out of 5
I found the electric motor that matched that of my grinder but it took me a good hour to make sure it was the right one. Indeed, the technical descriptions, notably the summary tables of motors according to their power are classified by references that do not exactly correspond to those of the site’s motor references.
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and have passed the information on to my colleagues. They may get back to you to ask for more details. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
The product does not match the ordered product nor the photo on the website
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A
Rating: 2 out of 5
Hello, putting the three wires of the same color is not very smart, if they were of different colors it would have been easier to spot them at the other end.
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A
Rating: 2 out of 5
Hello, the delivered product is not the right one, I have to adapt, I am surprised by this reference mix-up since the order only concerned ONE product. Best regards. JF DONAT
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Response from EASI-Spare
Hello, if the product does not suit you, we can take it back if needed. Is there an issue with the technical description on our website? Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
For the order RAS: I did not order the right parts, I sent an email to see if they would take them back: no response.
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Response from EASI-Spare
Hello, I confirm that we can take back the parts, do not hesitate to contact our sales team again. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
If the box had been placed the right way, the motor would have arrived in good condition. But now, the cover of the capacitors and the motor terminal is broken.
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Response from EASI-Spare
Hello, we have received your email, and we are forwarding the information to the logistics department. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Order received quickly but the product received does not completely match my order. I had ordered RSR22-25A 380V but I received 220V. The label added by technic-achat clearly states 380V but on the original packaging and on the relay itself, it is marked 220V.
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Response from EASI-Spare
Hello, I acknowledge receipt of your email. I checked my stock, and I see that we do have products in 380V. Could you please send us a photo to [email protected] for verification? And if necessary, we can send you the correct product. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Good site but it's a shame when I order items, the site announces that they are in stock when in reality they are not.
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A
Rating: 2 out of 5
Called to ask for information about the diameter of the shaft and the flange; we were reassured by saying that they both have the measurement we want but when we receive the motor there is nothing good
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Response from EASI-Spare
Hello Sir, I have just read your email. Did you find this information on our website, in which case I would need to check with my IT department to update this information. Do you need to return the equipment to us? Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Incomplete delivery
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Response from EASI-Spare
Hello Sir, Sorry for the delay. Your order is still open, and receipt is expected during week 02.2023. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
My order was not complete, one item missing... Too bad because the site is quite well done and the delivery is quite fast.
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A
Rating: 2 out of 5
I did not receive the correct part. I am waiting for a response from Technic-achat...
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Response from EASI-Spare
Hello Sir, As written in the previous message, I have sent you the correct part today with the return slip. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
This is the first time I bought an aluminum profile and choosing the products was complicated among several ranges. It's a shame there isn't an option to be guided when selecting a specific profile regarding the products in that range. However, customer service reacted immediately to my mistakes and offered to correct the order, which is really great. A few mistakes were made that I could rectify like a pro. I still managed to complete my installation, which is the main thing.
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Response from EASI-Spare
Hello Sir, Thank you for your feedback. It allows us to improve and offer something more intuitive for customers. The goal is for you to find what suits you. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
Delivery problem. I'm still waiting for it. Maybe tomorrow.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. As discussed privately, I have taken the necessary steps with Geodis for the delivery. Sorry for the delay. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Moderately satisfied with my previous order, as some pieces were missing from the ordered quantity
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. I am sorry that there were missing items; normally we receive these articles in packs of 100 pcs. I invite you to contact our customer service so they can regulate and honor your order. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
5: In my case, the product range changed but the description on the site did not. I received a mix of old/new range and of course the new range is incompatible with my auxiliary contacts, should I throw them away? Additionally, 15 days wait to receive my order, a bit long.
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Response from EASI-Spare
6: Hello, If we can help you provide compatible auxiliary contacts with the products you received. Sorry for the 15-day delay. Best regards, The Technic-Achat Team.
A
Rating: 1 out of 5
17: Order from August 31 not delivered without an apology or any communication. Happy? But where are we? I pay and the merchant does not react. Before unpaid bills were a pain. Now undelivered items are a calamity in online commerce.
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Response from EASI-Spare
18: Hello Sir, Sorry for this problem. My colleagues sent you a registered letter because we had an issue with the assembly during the preparation of your order. We are expecting to receive the material next week. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
42: I had a lot of difficulties placing my order and ended up calling assistance twice. This site seems to have some issues. I chose a product based on the photo representing it, without reading the description. The photo shows all the elements of the range side by side, whereas they must be ordered separately. On another site, you can order the equivalent of the Technic-Achat photo, all elements, in smaller quantities, as part of a single order. I contacted Technic-Achat, where the welcome is friendly and courteous, but sorry, it was my first and last order.
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Response from EASI-Spare
43: Hello Sir, I acknowledge receipt of your message and I am sorry for your order. We will improve this point so that it is clearer on our site. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Good purchase and good company, but very very bad transport
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Response from EASI-Spare
Hello, We have taken your comment into account. Sorry for this delivery problem, we will report it to Colissimo. Hoping that the product suits you. Best regards, The Technic-Achat Team.