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Rating: 4 out of 5
Effective
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good site, fast I recommend.
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Rating: 4 out of 5
General opinion and also for Technic-achat: 48-hour delivery which is of no interest when you are not available on the day(s) of receipt. Thanks to the little guy who works hard to pack them quickly but who in the end will be delivered and/or received at least 4 days later minimum. So much effort and energy spent. Otherwise, the package was in perfect condition and delivered on time (even if I picked it up much later).
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Rating: 4 out of 5
Lack of details on the sizes of the screws.
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Rating: 4 out of 5
Serious
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Rating: 2 out of 5
I received two PG11 bags and 0 PG21 bags.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. I invite you to contact customer service so they can take the necessary steps to exchange the product sent by mistake. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
The aluminum profiles fit very well, you get a sturdy frame in no time.
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Very easy to use, very simple and well illustrated
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Rating: 3 out of 5
A problem with the address title mixing name and company made us lose precious time
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Response from EASI-Spare
Hello Sir, We have read your comment and thank you for it. We will check internally and electronically why this error occurred. Sorry for the delay. Hoping that your order still meets your satisfaction. Best regards. The Technic-Achat Team.
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Rating: 1 out of 5
Deceptive.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Could you please specify what you mean by "deceptive"? Regards, The Technic-Achat Team.
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Rating: 4 out of 5
Simple and clear
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Rating: 1 out of 5
Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Concerned by this issue, I have just checked with the sales department. You sent a first request on Saturday 02.06. One of my colleagues replied to you after the weekend on 04.06. You also had a problem with your email and connection on our site on 11.06, my colleague replied to you less than an hour later. She also tried to reach you by phone on the same day. It is surprising that you say our services are unreachable, as we have 3 people at the reception. Could you please also check your SPAM folder to see if my colleague's emails are not there? Looking forward to your response, Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
Very good site, serious.
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Rating: 2 out of 5
In previous years, Technic-Achat delivered Rexroth aluminum profiles in impeccable surface condition... Unfortunately, yesterday (June 18) I received a batch of Rexroth 30 x 30 profiles (9 bars of 2 meters) in which many bars were damaged. I specify that these marks of impact are multiple and old - evidently they have nothing to do with transport conditions (the packaging of this batch was impeccable) - From my point of view, this state of affairs is characteristic of an old stock of bars handled carelessly, and of which the last pieces are being sold to a
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Response from EASI-Spare
Hello Sir,
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Rating: 4 out of 5
Very good company I recommend
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Rating: 2 out of 5
Hello, We acknowledge receipt of your comment and thank you. After checking the tracking of your order, the product was indeed shipped the day after your order, as same-day shipping was not possible since the carrier had already passed. The delivery time is therefore related to the transport. Did you contact the carrier by phone? Did they provide you with the tracking? Perhaps they were waiting for your return to plan their route? Looking forward to your information. Best regards. The Technic-Achat Team.
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Response from EASI-Spare
Shipping costs far too expensive
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Rating: 3 out of 5
Hello Sir, We acknowledge receipt of your comment and thank you. Our shipping costs are determined according to the weight of the goods and the prices are also different between France and Belgium. We are trying to improve these shipping costs. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
The ordered product is quite satisfactory and the delivery is fast....
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Rating: 2 out of 5
Hello Sir, After reviewing your order, indeed there was a delay in restocking your cable, then a transport problem with GLS. Hoping that the equipment still meets your satisfaction. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
everything is compliant. Fast delivery.
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Rating: 3 out of 5
very good advice, good service, fast delivery for once, I can recommend a French company
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Rating: 4 out of 5
perfect!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Good, but I had to reorder the product, the first one was defective.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Practical
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Rating: 4 out of 5
Good site but the availability of products is too long for my taste
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Rating: 3 out of 5
At the last minute, delivery delay announced (several days) on the order acknowledgment, this for products that I had taken care to check were in stock, for the specified quantities, just before placing the order. I deduce that at Technic-Achat, stock management is not the most rigorous.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Indeed, there may be temporary shortages on products. After looking at your history, you ordered on 24.05. An acknowledgment of receipt was sent to you on 25.05 for delivery on 30.05, but we managed to reduce the delay for a departure on 28.05. We tried to be as efficient as possible by communicating the deadline and reducing it to the maximum. We strive to improve this deadline and our stock according to the needs of our customers. Hoping that the products still satisfy you. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
Very poor management of shipping
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Response from EASI-Spare
Hello Sir, Madam, We have read your comment and thank you for it. Can you please specify in what condition you received the profile bars? Are they damaged? Do you have photos of the material? Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
in accordance with my expectations
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Rating: 3 out of 5
Carrier to improve....
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. In what way did it go wrong with the carrier? Awaiting details, Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
Why not 5 stars simply because an item available in two or three days was delivered to me a month later! The sales service is perfect, however, logistics needs to be reviewed, the product is very good and the quality-price ratio is very good.
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Rating: 4 out of 5
Easy and correct
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Rating: 4 out of 5
2 : Clear, readable, well explained
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Rating: 3 out of 5
7 : Good quality, but I had to trim the sheath to thread the wires... Tough...
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Response from EASI-Spare
8 : Hello Sir,
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
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Rating: 1 out of 5
14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.
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Response from EASI-Spare
15 : Hello Sir,
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
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Rating: 4 out of 5
19 : Clear
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Rating: 4 out of 5
22 : Material conforms to my order but it would be wise to better secure the motor in its box (transport is tough).
On the motor terminal, a 4 mm washer is missing.
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On the motor terminal, a 4 mm washer is missing.
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Rating: 4 out of 5
25 : Great
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Rating: 4 out of 5
26 : I received my order within the allotted time and the product exactly meets my needs. I thank the Technic Achat team for their professionalism.
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