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A
Rating: 4 out of 5
No problem.
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 2, 3 and 4 stars
Reset filtersQ
Rating: 3 out of 5
Complete site, regarding delivery, additional protection would have been welcome on the 90x90 aluminum bar. Many impacts on it.
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. We will look into improving our packaging system in this case. Hoping that the product suits you. Best regards, The Technic Achat Team.
M
Rating: 3 out of 5
I found the electric motor that matched that of my grinder but it took me a good hour to make sure it was the right one. Indeed, the technical descriptions, notably the summary tables of motors according to their power are classified by references that do not exactly correspond to those of the site’s motor references.
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and have passed the information on to my colleagues. They may get back to you to ask for more details. Best regards, The Technic-Achat Team.
B
Rating: 4 out of 5
Finding the right item is not always easy because the name of the item is certainly different for the seller than for the buyer, so the search is affected. Otherwise, fast and efficient site.
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A
Rating: 4 out of 5
Why. Because. The site validates an order by default due to a typing error. There should be an alert, thank you in advance. Otherwise very good
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A
Rating: 3 out of 5
The product does not match the ordered product nor the photo on the website
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A
Rating: 4 out of 5
The product seems good to me. I am in the process of installing it
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A
Rating: 4 out of 5
Nothing to report overall except the delivery in the mailbox requiring us to be there to receive the package. Can't there be a computer return from the post office to indicate that the package has been delivered?
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A
Rating: 2 out of 5
Hello, putting the three wires of the same color is not very smart, if they were of different colors it would have been easier to spot them at the other end.
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A
Rating: 2 out of 5
Hello, the delivered product is not the right one, I have to adapt, I am surprised by this reference mix-up since the order only concerned ONE product. Best regards. JF DONAT
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Response from EASI-Spare
Hello, if the product does not suit you, we can take it back if needed. Is there an issue with the technical description on our website? Best regards, The Technic-Achat Team.
A
Rating: 4 out of 5
Deadline respected
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A
Rating: 3 out of 5
For the order RAS: I did not order the right parts, I sent an email to see if they would take them back: no response.
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Response from EASI-Spare
Hello, I confirm that we can take back the parts, do not hesitate to contact our sales team again. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
If the box had been placed the right way, the motor would have arrived in good condition. But now, the cover of the capacitors and the motor terminal is broken.
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Response from EASI-Spare
Hello, we have received your email, and we are forwarding the information to the logistics department. Best regards, The Technic-Achat Team.
A
Rating: 4 out of 5
Simple and fast site, delivered as expected
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A
Rating: 4 out of 5
You can find cheaper at Mano Mano...
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A
Rating: 4 out of 5
Clear site, the only downside is that I couldn't find the delivery time before paying for the order.
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A
Rating: 4 out of 5
Product compliant, however the package was jostled during transport, pallet explored... But no breakage
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A
Rating: 4 out of 5
Fast and good product.
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A
Rating: 3 out of 5
Order received quickly but the product received does not completely match my order. I had ordered RSR22-25A 380V but I received 220V. The label added by technic-achat clearly states 380V but on the original packaging and on the relay itself, it is marked 220V.
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Response from EASI-Spare
Hello, I acknowledge receipt of your email. I checked my stock, and I see that we do have products in 380V. Could you please send us a photo to [email protected] for verification? And if necessary, we can send you the correct product. Best regards, The Technic-Achat Team.
A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Fast delivery even in the DOM. I did not expect that.
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A
Rating: 4 out of 5
Good, but more details on the products would be appreciated (e.g., link to the manufacturer's data sheets).
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A
Rating: 4 out of 5
Easy search
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A
Rating: 3 out of 5
Good site but it's a shame when I order items, the site announces that they are in stock when in reality they are not.
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A
Rating: 4 out of 5
Regular customer I recommend
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A
Rating: 4 out of 5
Only 4 stars because the packaging was not protective enough and the bar was a bit damaged at the end. Otherwise, a loyal customer since 2008.
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A
Rating: 4 out of 5
Reactivity and transparency regarding stock status and availability notice.
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A
Rating: 2 out of 5
Called to ask for information about the diameter of the shaft and the flange; we were reassured by saying that they both have the measurement we want but when we receive the motor there is nothing good
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Response from EASI-Spare
Hello Sir, I have just read your email. Did you find this information on our website, in which case I would need to check with my IT department to update this information. Do you need to return the equipment to us? Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Incomplete delivery
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Response from EASI-Spare
Hello Sir, Sorry for the delay. Your order is still open, and receipt is expected during week 02.2023. Best regards, The Technic-Achat Team.
A
Rating: 2 out of 5
My order was not complete, one item missing... Too bad because the site is quite well done and the delivery is quite fast.
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A
Rating: 2 out of 5
I did not receive the correct part. I am waiting for a response from Technic-achat...
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Response from EASI-Spare
Hello Sir, As written in the previous message, I have sent you the correct part today with the return slip. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
This is the first time I bought an aluminum profile and choosing the products was complicated among several ranges. It's a shame there isn't an option to be guided when selecting a specific profile regarding the products in that range. However, customer service reacted immediately to my mistakes and offered to correct the order, which is really great. A few mistakes were made that I could rectify like a pro. I still managed to complete my installation, which is the main thing.
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Response from EASI-Spare
Hello Sir, Thank you for your feedback. It allows us to improve and offer something more intuitive for customers. The goal is for you to find what suits you. Best regards, The Technic-Achat Team.
A
Rating: 4 out of 5
Excellent
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A
Rating: 2 out of 5
Delivery problem. I'm still waiting for it. Maybe tomorrow.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. As discussed privately, I have taken the necessary steps with Geodis for the delivery. Sorry for the delay. Best regards, The Technic-Achat Team.
A
Rating: 3 out of 5
Moderately satisfied with my previous order, as some pieces were missing from the ordered quantity
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. I am sorry that there were missing items; normally we receive these articles in packs of 100 pcs. I invite you to contact our customer service so they can regulate and honor your order. Best regards, The Technic-Achat Team.
A
Rating: 4 out of 5
Navigating the site is not as straightforward as that. For the products, it's top! And it's very professional. The timing is great!
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A
Rating: 4 out of 5
Choice, price, quality
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A
Rating: 4 out of 5
3: Perfect except for the price, but everything has a cost.
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A
Rating: 2 out of 5
5: In my case, the product range changed but the description on the site did not. I received a mix of old/new range and of course the new range is incompatible with my auxiliary contacts, should I throw them away? Additionally, 15 days wait to receive my order, a bit long.
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Response from EASI-Spare
6: Hello, If we can help you provide compatible auxiliary contacts with the products you received. Sorry for the 15-day delay. Best regards, The Technic-Achat Team.
A
Rating: 4 out of 5
12: Correct
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