The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Hello Sir, Do you have a photo of the profile you received? Can you please specify 'poor finish'? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2022
Hello, parts and Technic-Achat welcome, nothing to complain about. But regarding the shipping, it was supposed to be 48 hours (business days). I ordered on Friday, January 14, and received my order on January 21 with shipping costs of €9. Best regards.
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Response from EASI-Spare
Hello Sir, A receipt of your order was sent to you on 14.01 because the equipment was not in stock, and it would leave our premises on Wednesday 19.01. Sorry for this delay. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2022
1 item does not match the order
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Response from EASI-Spare
Hello Sir, Sorry for this error, the compliant product was shipped last week with a return slip for us to get back the non-compliant one. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
Delivery times too long
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Response from EASI-Spare
Hello Sir, I acknowledge good reading of your feedback. There are products, like yours, that require internal cutting. I am sorry for the delivery time. We do our best to release orders as quickly as possible. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2022
Fast and compliant. Shipping costs are overpriced.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
I do not give 5 stars despite a perfect responsiveness and delivery, but because at my request for advice on selecting products to make an order for a wood lathe, I was told there is one on the site that does not meet my expectations, I had to manage alone to select equipment, which is not easy for someone who is not in the business.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
lack of description and ambiguous photos on the products (junction box)
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Response from EASI-Spare
Hello Sir, As indicated in other comments, some boxes have these cable entries and others do not. We will standardize this range to avoid any further issues. Hoping that these products still suit you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
This item corresponds to what I asked for but I haven't tried it yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Pleasant and easy-to-use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Simple, effective and matching the initial request
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
The delivery by Chronopost with a 24-hour delay leads us to give an average rating to the overall service. However, let's note the good responsiveness following this delivery issue.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Hoping that your order has brought you satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2021
Quick and complete response to my email inquiry. Delivery times respected. Product conforms
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Not easy to find the desired model. The ability to enter equivalent models with a search engine would be a plus.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. You are right, the ergonomics on this page of the site need to be reviewed. We are currently redesigning this page. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Good reception, conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Order conforming, received quickly. Well packaged. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
1: Navigation on the site without problems, fast delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
8: Easy site, efficient customer care, I placed an order and received the material without any issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
12: Everything is okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
14: Easy purchase on the site and quick shipping. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
16: Apart from the shocks on the profile, I am satisfied.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2021
26: CRUCIAL description of certain missing items on the presentation pages, you have to dig, and if you find it in evasive tabs or at the bottom of the page to get the TOTAL description, it should be highlighted!
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Response from EASI-Spare
27: Hello Sir, I acknowledge good reading of your comment. Can you please specify what important information you are missing on our website? This is to help us improve and make the necessary changes. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2021
28: Complicated order due to customer verification issues.
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Response from EASI-Spare
29: Hello Sir, I acknowledge good reading of your comment which I do not fully understand. Did you have any issues with your order? If so, what are they? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2021
30: Delivery not compliant with the order
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Response from EASI-Spare
31: Hello Sir, I have taken note of your comment, we are taking the necessary steps to contact you and send you the correct products. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
37: Compliant with the merchant's commitments.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
38: Delivery compliant in quality and time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
40: Fast shipping without problems, OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
44: I am not an electricity pro, but a small explanatory note on the functions and colors of the wires would have been welcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
Wide choice of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Product searched for quickly found
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2021
Good communication and order received on time. However, following the purchase of a HIWIN mgn12 rail and block set, I find it regrettable that the assembled set can be placed directly in the box without any protection. It arrived contaminated by packaging particles as well as the cut of the rail. Subsequently, I would prefer that the block not be assembled and the rail protected in packaging to avoid these inconveniences.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I am sorry for the reception of your goods. I take note of this to improve this packaging point with the logistics service. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2021
The shipping costs are high and the site does not work on the phone
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Response from EASI-Spare
Hello Sir, I have taken note of your comment. Shipping costs are calculated proportionally to weight and we are transparent about the price. I will check with my colleague regarding the non-functioning on mobile. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2021
I have already written to you about this, the package was there, the manager did not want to deliver it to me, his scanner is broken!!! He did not want to understand that it was urgent and got angry, so I went to look for a slightly smaller equivalent, 50 km from my home and this colissimo is canceled.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and I am sorry for this reception problem. I will write to you privately to address this issue with you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
When I entered the reference of what I wanted, there was the photo, I clicked on order but it was not the right one at all. So I ordered another one, and the first one is left on my hands because there is no exchange or return.
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Response from EASI-Spare
Hello Sir, I have taken note of your comment. For these products, we do not have the possibility to test them if there is a problem, which is why they are neither returned nor exchanged. Sorry for this error. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2021
Very good (ps delivery to review too expensive and poorly served by the post too long)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2021
Perfect on the products, but the nomenclature is not detailed enough which caused me to make a mistake. The customer service was great.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2021
I was promised that the equipment would be delivered within 24 hours. This was not the case. I went on vacation and did not receive my equipment.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I see that you chose GEODIS for a scheduled delivery, this is not an express shipment, but a delivery in a minimum of 48 hours. The carrier must then contact you to arrange the appointment at your convenience. I am sorry if you understood that the delivery was in 24 hours. Only express deliveries are guaranteed in 24 hours. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
very good responsiveness
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
No issues.
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