The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Hello Sir, We acknowledge reading your comment. Could you please indicate what about your purchase does not suit you? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
Fast delivery (48h colissimo) which took more than a week to arrive. Very satisfied with the site otherwise, and very efficient customer service.
Hello, We have taken note of your comment. Have you been able to make a claim with the carrier? Indeed, this allows the sender to cover the costs if the package is damaged. Have you been able to contact customer service? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2020
Product arrived on time but not as ordered and in poor condition. Return made without difficulties.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
Package arrived damaged, profile cover missing
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Response from EASI-Spare
Hello Sir, We are sorry to hear that the package arrived damaged. You can make a request to our customer service by email at [email protected] so that we can send you the missing parts. As you indicate that the package was damaged during transport, in this case, it is important to make a reservation upon receipt of the package so that we can make a claim to the carrier. We are at your disposal for any further requests. Best regards. The Technic-Achat team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2020
Order not received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
The service is average because I had reference errors. Out of 4 40-degree brackets ordered, 2 were 45. I realized this at the client's place during installation. It fits but it's not very aesthetic, and of course the caps didn't fit on top. I also had errors with the screws: one model of screw and another model of nut, no worries I had what I needed in store. Apart from that, the aluminum profile was well packaged and clean.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
20 : Profiles poorly cut, one 995mm instead of 1000...
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Response from EASI-Spare
21 : Hello Sir, I have just read your comment. Regarding the cutting of the bars, it is indicated on our website that the measurement may fluctuate by + or - 5 mm. It is also indicated that if you specifically wanted 1000mm, you can contact us to ensure the length of 1000mm is respected. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
22 : WEBSITE NOT DETAILED ENOUGH
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Response from EASI-Spare
23 : Hello Sir, We have taken your comment into account. What do you mean by "not detailed enough"? What information are you missing? We try to provide as much technical documentation, product availability, price,... Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
30 : I still have not received my order
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Response from EASI-Spare
31 : Hello Sir, I just read your comment and I see that your package was delivered to you on 01.06. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2020
Stock not up to date, no information on deadlines.
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Response from EASI-Spare
Hello, We have taken note of your comment. Sorry for the lack of information regarding your order. We are trying to do our best with the situation that has occurred. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2020
the delivery time is too long.
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Response from EASI-Spare
Hello Sir, We have taken note of your email. Given the exceptional situation we are in, delivery times have not been guaranteed as normal, but it should return. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
The order arrived complete and well packaged. However, I noticed some marks (scratches) on 1 or 2 profiles. Needing the profiles quickly, I did not make any complaints.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. We will check in our workshops to ensure the quality of the bars before shipping. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
I still haven't received my order! I had to buy at the DIY store that reopened near me, in packs of 10 screws.
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Response from EASI-Spare
Hello Sir, As indicated in the previous comment, in this exceptional context, we are trying to be as responsive as possible with the elements we have. Thank you for your understanding, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
Hello Sir, We acknowledge receipt of your comment. I am sorry for the poor reception of the gutter cover. Would you like us to send you a new cover? Best regards, The Technic-Achat Team.
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Response from EASI-Spare
site navigation impeccable fast nothing to complain about fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2020
2 : Delay of the package and damaged packaging with loss of one of the sleeves and incomplete fuse boxes remaining 4 out of 10, it happens, it's not the end of the world...
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Response from EASI-Spare
3 : Hello Sir, We acknowledge receipt of your comment and we are sorry for the receipt of the package. Would you like us to resend the fuses? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
29 : Navigation on your site not clear enough, satisfied with the first order of the shielded cable, during the second order I thought I had ordered shielded cable in four colors and I was sent the same cable as in the first order.
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Response from EASI-Spare
30 : Hello Sir, We have received your comment and thank you for it. Which part of our site is not clear enough for you? Furthermore, after checking your 3 orders on our site, I confirm that you ordered shielded cable in 4x0.75mm² twice. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
I was not informed of the arrival of the package at the merchant.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. I will inform the colissimo service. Perhaps during these festive periods, and with the high volumes related to e-commerce, there have been communication issues. Sorry for this lack of information. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Some items are offered but not received.
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Response from EASI-Spare
Hello Sir, Which products have you not received? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
Not too bad, issues with the pads.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What issue are you experiencing with the pads? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2019
Generally, the box is quite fragile/thin and arrives dented.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We will review the packaging of products and orders that are heavier. Hoping that your order meets your satisfaction, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2019
Good phone availability and feedback by email. Zero out of twenty for the paper manual. All in Mandarin!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2019
Disappointed with my 2016 order. What about my new order???
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your order and thank you for it. I see that the model ordered in 2016 is not the same as the one ordered last month. What happened with the old model? Did you consult our technicians for this new model? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2019
23 : Order received complete but package in a deplorable state (carton completely torn and wrapped in postal tape to reinforce it). For heavy packages, a reinforced box would be preferable.
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Response from EASI-Spare
24 : Hello Sir, We have taken note of your comment and thank you for it. We will strengthen the packaging control on slightly heavy and dense packages to avoid these packages in poor condition. Please excuse us. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2019
I ordered and paid for 45 rail terminals, I only received 43. It's not about the price, but I was short 1 because I actually needed 44.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Sorry for this error. Please feel free to contact our customer service so they can correct the shipment of the missing terminals. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2019
Attention, the length of the 1-meter rail is not correctly sized with an approximate cut and just against a fixing hole. For precision guidance, we expect better.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will improve the cutting work on this product. Hoping it meets your application. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Well-made site But it's a shame when you ask for information regarding certain products, French user manual Silence
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Regarding the documentation, I presume it is about the remote control. Did someone give you the information or did you not receive any feedback on the documentation in French at all? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2019
component not suitable (size) on the phone, she was sure of herself
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Response from EASI-Spare
Hello, I am sorry that the capacitor is not the right size. The dimensions of the capacitors are indicated on our website on the capacitors page. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2019
high price and especially excessive shipping costs, personally I would not recommend this site!
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Response from EASI-Spare
Hello Sir, We take your comment into account. Our prices on shipping costs reflect the costs charged to us by the carriers. Moreover, we always choose a delivery against signature (more expensive but more secure). Please note that deliveries to relay points are less expensive than home delivery for colissimo. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2019
Hello I still have not received my package
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. According to the tracking, colissimo tried to deliver to you yesterday and today without success. If you have delivery issues, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
packaging of aluminum profiles: good / packaging of groove covers in 2 m to be reviewed. The cardboard being folded, the groove covers are also bent and thus a stretching of the plastic that cannot be straightened
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. If you need our services to send you new products due to the poor packaging of these groove covers, do not hesitate to contact them. Hoping that the rest of the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
I did not receive the right parts. The shipping costs are way too high. I would not recommend your site to anyone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2019
a total fiasco! My first variator purchased 7 years ago for woodworking machines works perfectly and the installation went smoothly. But today, my second variator to be mounted on a hydraulic lift has been a huge hassle after receiving very poor assembly instructions, especially do not rely on the technical salespeople, only ask for advice from the technical service by providing an electrical diagram if possible, they alone master the subject. You need to be patient, a word to the wise, goodbye!
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Response from EASI-Spare
Hello Sir, We have taken note of your comment above. After analyzing your case, we have reported these issues: your first email sent to the technical salesperson indicates that you have a lift with photos of it. The vast majority of lifts are mechanical column lifts. Your lift is a hydraulic lift. The advice you received corresponds to the most classic lifts because the photos did not indicate the presence of hydraulics. We advise all our customers to send us and communicate as much information as possible about their lift (electrical plan, photos, type of lift,...). Our after-sales service is available from 8:30 AM to 12:30 PM and from 1:30 PM to 5:00 PM to help you over the phone and respond more quickly to your needs (0890 710 730 = 0.25cts/min). Emails are processed daily. Thank you for your understanding. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
For the products everything is perfect except the delivery which was too long more than 10 days!! You should not be in a hurry. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2019
Hello Mr., We have taken note of your comment. Regarding the transport, we have forwarded the information to the carrier to improve their deliveries. Regarding the profile, as indicated in your comment on the product page of this item, there is a tolerance of +/- 5 mm indicated when purchasing the product. However, we will duplicate this information on the article page. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Good technical information; fast shipping.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/03/2019
1 month, and at least 10 calls to receive my order in full! The communication between the order preparers, logistics, and the carrier needs to be reviewed. I asked for a commercial gesture on my next order (knowing that I need other profiles), the answer was: 'NO'. Incredible not to want to retain a customer, I will make my next orders elsewhere despite the quality of the delivered product!!!
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. After reviewing the history, there were 2 problems: the omission of cuts of bars where we sent them to you independently as soon as you called. And the problem of refusal of the goods, where we had to wait for the return of your order. Indeed, the cuts of bars being specific to each order, we could not resend the material. We are however sorry for the delay which I understand is very long. My colleagues tried to manage your order as best as possible, always answered your phone calls, and called back to manage this situation so that you would receive your goods. Best regards, The Technic-achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
OK nothing to report, but for a purchase of around €10, it is ridiculous to have to be present to sign for receipt. Why is delivery not possible in the mailbox, without signatures??
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Response from EASI-Spare
Hello Sir, We have taken note of your email and thank you for it. Regarding the counter-signature, we have chosen to take this option which applies to all our orders whose transport labels are automatically imported. I understand that for a small order, this may not be suitable. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2019
Error in the product, wrong dimension. Product returned, same error. Thermo sleeve ordered 50mm delivered 80mm both times???
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will remedy the situation so that you receive the correct product. Sorry for these shipping errors. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Product as described but shipping costs are prohibitive!!!! A relay for €6 for an invoice of almost €13!!! Otherwise, fast delivery to the relay point, the cheapest shipping option. 2 stars deducted for the amount of shipping costs...
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Response from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, the price for very low weights remains high, we are working on it to address this too high price. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2019
Very good product; careful delivery.
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