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Rating: 1 out of 5
Perfect
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
The package was supposed to arrive at a relay point in Langres (correct address on the label) but it was dropped off in Longeau 12 km away
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. I will pass the information on to Colissimo. Sorry for the inconvenience. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Well documented technically, delivery time of 1 month, way too long.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, motors with 1 capacitor are less common than those with 2 capacitors, which explains the delay. Hoping that the motor meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
T-bolts are not suitable for the 40 x 40 aluminum profile with an 8 slot, their bases are too thick and require adaptation, which is a waste of time. It is still a pity that these nuts are not universal and are only adaptable to the profile of a specific manufacturer... but that's how it is and we deal with it....
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, the products we sell on our site are compatible with Bosch Rexroth profiles, not with other brands of profiles. We offer a square pad that you can find at the following link: https://www.technic-achat.com/patins-carres-type-bosch,fr,4,TAPAT_CAR_XX.cfm which can be adapted to other brands, you need to check the groove dimensions. Do not hesitate to ask our sales service for advice if in doubt, we can offer references that are not published on our site upon request for a quote. The TECHNIC-ACHAT Team.
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Rating: 3 out of 5
Good. Fast. Well-made site
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Rating: 3 out of 5
The site is well stocked with interesting products. However, the ordering method is archaic with products on the left and codes to report on the right to get the right reference. With the advances in e-commerce and UX design, I can only advise Technic Achat to change webmaster... Two orders and an error each time: there must be a problem in the stock shelving. I first ordered a fixed 32A socket and received a mobile one. I ordered a mobile one (32 A mono) a second time and received a fixed one... so I'm doing quite well ;-)
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Rating: 1 out of 5
The site is easy to use, intuitive, wide choice
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Rating: 3 out of 5
Hello Sir, We acknowledge receipt of your comment and thank you for it. Sorry for this error. Please feel free to contact customer service for the product exchange. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Very satisfied
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Rating: 3 out of 5
Searching on the site and selecting items is easy. Wide choice. Regular information on order tracking without having to request it. Delivery times more than respected. Delivery identical to the order. Thank you to the whole team.
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Rating: 3 out of 5
Hello, We acknowledge receipt of your comment and thank you for it. Can you please specify what computer bug you encountered? Regarding express shipping, what point is negative for you? According to the tracking, your order was indeed sent on Friday 23.11 and received on Monday 26.11 (sent in 24h, business day indicated on the site when choosing transport)? Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Hello,
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Rating: 3 out of 5
4 : Site not very practical for searching and ordering
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Response from EASI-Spare
5 : Hello Sir, We have taken note of your comment and thank you for it. Could you please be more specific about the site's ergonomics so that I can provide feedback to my IT department? Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
25 : Return policy with abusive depreciation
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Response from EASI-Spare
26 : Hello Sir, To date, no depreciation has been applied as there was an error on our part. Your dimmer is still under control at the workshop. Depreciations are applied if the dimmer is not returned in new condition by the customer. Best regards. The Technic-Achat Team.
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Rating: 3 out of 5
35 : Remains expensive including shipping costs
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Response from EASI-Spare
36 : Hello Sir, We have taken note of your comment. We are working on shipping costs to keep them as low as possible and will continue to work on these costs. In some cases, this is difficult. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
poor communication about stock status.....!
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Response from EASI-Spare
Hello Sir, We have just read your comment and thank you for it. When you made your purchase, the available quantities were indicated next to the reference. That day, the stock must have been at 0, as we have been out of stock for a few weeks. After looking at the history of your purchase, an order confirmation was sent to you the same day to inform you that the product was out of stock. A replacement solution was proposed to you. We reacted as quickly as possible. Could you please clarify your comment? Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Order tracking issues: No tracking number No receipt notice from the relay point Fortunately, I know the collissimo delivery person who picked up my package
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Response from EASI-Spare
Hello Sir, I have just read your comment and have looked at your tracking. We had a computer bug that incorrectly reported the tracking on customer accounts. Sorry about that. However, we would have been able to inform you if you had contacted us as you must have received an email about the departure of the merchandise. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
I received two PG11 bags and 0 PG21 bags.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. I invite you to contact customer service so they can take the necessary steps to exchange the product sent by mistake. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
A problem with the address title mixing name and company made us lose precious time
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Response from EASI-Spare
Hello Sir, We have read your comment and thank you for it. We will check internally and electronically why this error occurred. Sorry for the delay. Hoping that your order still meets your satisfaction. Best regards. The Technic-Achat Team.
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Rating: 1 out of 5
Deceptive.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Could you please specify what you mean by "deceptive"? Regards, The Technic-Achat Team.
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Rating: 1 out of 5
Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Concerned by this issue, I have just checked with the sales department. You sent a first request on Saturday 02.06. One of my colleagues replied to you after the weekend on 04.06. You also had a problem with your email and connection on our site on 11.06, my colleague replied to you less than an hour later. She also tried to reach you by phone on the same day. It is surprising that you say our services are unreachable, as we have 3 people at the reception. Could you please also check your SPAM folder to see if my colleague's emails are not there? Looking forward to your response, Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
In previous years, Technic-Achat delivered Rexroth aluminum profiles in impeccable surface condition... Unfortunately, yesterday (June 18) I received a batch of Rexroth 30 x 30 profiles (9 bars of 2 meters) in which many bars were damaged. I specify that these marks of impact are multiple and old - evidently they have nothing to do with transport conditions (the packaging of this batch was impeccable) - From my point of view, this state of affairs is characteristic of an old stock of bars handled carelessly, and of which the last pieces are being sold to a
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Response from EASI-Spare
Hello Sir,
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Rating: 2 out of 5
Hello, We acknowledge receipt of your comment and thank you. After checking the tracking of your order, the product was indeed shipped the day after your order, as same-day shipping was not possible since the carrier had already passed. The delivery time is therefore related to the transport. Did you contact the carrier by phone? Did they provide you with the tracking? Perhaps they were waiting for your return to plan their route? Looking forward to your information. Best regards. The Technic-Achat Team.
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Response from EASI-Spare
Shipping costs far too expensive
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Rating: 3 out of 5
Hello Sir, We acknowledge receipt of your comment and thank you. Our shipping costs are determined according to the weight of the goods and the prices are also different between France and Belgium. We are trying to improve these shipping costs. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
The ordered product is quite satisfactory and the delivery is fast....
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Rating: 2 out of 5
Hello Sir, After reviewing your order, indeed there was a delay in restocking your cable, then a transport problem with GLS. Hoping that the equipment still meets your satisfaction. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
everything is compliant. Fast delivery.
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Rating: 3 out of 5
very good advice, good service, fast delivery for once, I can recommend a French company
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Rating: 3 out of 5
At the last minute, delivery delay announced (several days) on the order acknowledgment, this for products that I had taken care to check were in stock, for the specified quantities, just before placing the order. I deduce that at Technic-Achat, stock management is not the most rigorous.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Indeed, there may be temporary shortages on products. After looking at your history, you ordered on 24.05. An acknowledgment of receipt was sent to you on 25.05 for delivery on 30.05, but we managed to reduce the delay for a departure on 28.05. We tried to be as efficient as possible by communicating the deadline and reducing it to the maximum. We strive to improve this deadline and our stock according to the needs of our customers. Hoping that the products still satisfy you. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
Very poor management of shipping
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Response from EASI-Spare
Hello Sir, Madam, We have read your comment and thank you for it. Can you please specify in what condition you received the profile bars? Are they damaged? Do you have photos of the material? Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Carrier to improve....
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. In what way did it go wrong with the carrier? Awaiting details, Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
7 : Good quality, but I had to trim the sheath to thread the wires... Tough...
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Response from EASI-Spare
8 : Hello Sir,
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
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Rating: 1 out of 5
14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.
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Response from EASI-Spare
15 : Hello Sir,
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
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Rating: 2 out of 5
Shipping costs too expensive
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. We are trying to improve on shipping costs by looking for other providers. However, we hope that the products meet your expectations. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
Poor organization, a table and references personally I am not a warehouseman. And the 35 euros I paid to have it within 24 hours were useless and no refund
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Response from EASI-Spare
Hello Sir, I have just read your comment and thank you for it. After discussing with my colleagues, here is the feedback I can give you. When you made your priority purchase on the same day, one of my salespeople had a doubt about the items you ordered, so he contacted you and made you a quote for additional accessories to make the connection feasible. You only got back to us a few days later saying that you wanted to keep your order. A credit note was generated to refund you the shipping costs because we sent it to you economically. If you have technical questions, do not hesitate to contact our technicians to discuss with them. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
not easy to find the desired product hence the source of error
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What improvements do you think are necessary to make on the technical sheet? Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Products poorly protected for shipping
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Response from EASI-Spare
Hello Sir, We have just taken note of your comment and thank you for it. We had never received feedback before regarding the packaging of the ducts. We will, however, pay particular attention to it in the future. If you need a replacement part, do not hesitate to contact our customer service. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
14: Delivery costs in Switzerland are too expensive. Payment for transport twice, once in France (155 euros) and once in Switzerland (140 euros). The delivery costs me more than the merchandise.
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Response from EASI-Spare
15: Hello Sir, We acknowledge receipt of your comment and thank you for it. After checking the shipping costs, we try to share the costs as we cover part of the shipping costs at dispatch. Regarding the 140€ fees, this corresponds to your taxes for bringing in the merchandise, this part we have no way to reduce the costs. If you wish, we can send you the invoice for the shipping costs to your email. If you have any other comments, please do not hesitate. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
24: The delivery was very long, over two weeks, package stuck in customs.... package opened upon arrival.... and in poor condition.
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Response from EASI-Spare
25: Hello Sir, We acknowledge receipt of your comment. Indeed, to date, we only have Colissimo for shipments to the DOM-TOM. After 15 days, the package must have undergone the ups and downs of the logistics chain. However, this does not justify the delay and the condition in which you received your order. We will look internally for other shipping solutions. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
28: No assembly instructions, sold separately from the switch, not clearly indicated, so a second order is necessary :-(
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Response from EASI-Spare
29: Hello Sir, We have noted your comment. This is a product to be purchased with the available rotary switches. The choice of handle varies depending on the customer's installation, we have several models available. On our site regarding the switches, it is indicated that they are sold without a handle and a red link at the top of the page. Hoping that the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
40: Missing 4 fuse holders...... in the order
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Response from EASI-Spare
41: Hello, We have taken into account in your previous comment the lack of 4 products. I invite you to contact customer service for this oversight. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
High shipping costs, carrier or delivery person not very respectful of packages! Box that moves around in a larger carton without polystyrene or bubble wrap. Review your packaging especially for the price paid.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the receipt of the package. We will review internally to ensure that the packaging is careful and that this type of inconvenience does not happen again. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Searching for a product by keyword is not easy
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Response from EASI-Spare
Hello, thank you for your feedback. We will try to improve this