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Rating: 2 out of 5
Quick and friendly contact, lack of understanding on a dispute.
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
Good site with quality products, but unsatisfactory delivery times
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Response from EASI-Spare
Hello Sir, We acknowledge receipt and thank you. Indeed, when there is a stock shortage in our factory, we try to offer alternatives and this increases the delay. However, we are working on it to make it as least inconvenient for our customers as possible. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
I was given a price that I paid and after 8 days I was asked for 58 euros more, thank you
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you. Regarding the price increase, as discussed by phone, it comes from the fact that we were able to obtain the requested motor through another supplier (other than the one indicated on our website because the delay was a bit too long). Hoping that the received motor will satisfy you. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
11: received my order more than 3 weeks later. not cool for helping my client
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Response from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and thank you for it. The product not being in stock in your requested power, we had to make internal modifications and it is true that today, the post remains the most competitive in terms of shipping prices to the islands and the delay can exceed the announced 7 days. Please excuse us, we strive to respond as quickly as possible. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Compliant
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Rating: 2 out of 5
Order placed on 31/10. On 02/11 at 15:26, I received an email informing me that my order has been shipped. Bravo! On 07/11 in the afternoon, worried about not having received anything, I called customer service who informed me that my order had still not been shipped... Apparently, it will be done by the end of the afternoon, GEODIS called me around 21:00 to inform me that it was being processed by them. Luckily I called!!!
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Rating: 2 out of 5
It was stated that the ordered equipment was out of stock at the time of the order, obviously to get it faster I had to pay for a higher model. Disappointed
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We update product availability daily on our website. We also make order confirmations when the delay is greater than 24 hours. In your case, we made a commercial gesture to compensate for this unavailability. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
Thank you
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Response from EASI-Spare
Hello, We have taken note of your comment. Can you please explain the correlation between the score of 1 and your comment? Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
At the time of the order, the package was to be picked up at the post office in LARDY. In reality, I had to go to the post office in La NORVILLE (12km)
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. The delivery was indeed registered for the city of Lardy. The postal service did not take your relay point into account due to congestion, however, I will notify this setback to the carrier. Please excuse us. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
The delivery was long but Geodis is to blame. Product okay.
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Rating: 1 out of 5
The goods were not compliant.. I received a waterproof box with only one rail whereas I ordered 2 rails on 2 levels....
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your note and comments. Following your call this morning, the product sent is indeed the product ordered. Do not hesitate to contact our technicians for a technical problem or logistics service if you wish to return the material. Best regards, The Technic-achat Team.
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Rating: 3 out of 5
Good, but please ensure that the documents accompanying your products are in French.
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Response from EASI-Spare
Hello Sir, We acknowledge good reading of your comment. We will pay attention to improving the documentation of these products. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
14: Package delivered 2 days late, at €20 for delivery...
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Rating: 3 out of 5
27: Good product, fast delivery, but almost as expensive as the product itself. A 250g Colissimo costs €4.90. I'm well served, that's the main thing. Thank you.
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Rating: 3 out of 5
30: Good.
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Rating: 1 out of 5
36: Delivery deadlines not respected. Wrong references sent, then still no response regarding sending the correct material. Really very disappointed!
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Response from EASI-Spare
37: Hello, We acknowledge receipt of your comment. We are improving the tracking of all our customer orders and taking all remarks into account to improve. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
User-friendly site, a wide choice of products, but rather high shipping costs.
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Response from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, for non-standard equipment (like in your order a length of 1m), the transport costs are a bit high. However, we are looking to improve. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
11: Too long
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Response from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and will improve the delivery time when products are not available on these engines. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
14: The combination of motor and frequency inverter is a good idea. Both are of very good quality and work as they should. However, the user manual for the inverter is a disaster. Translated from Chinese into a sort of English, it contains numerous spelling and expression mistakes. Most of the information remains incomprehensible. The terms used are not explained. Most of the 100 pages with parameter coding are also not understandable. The numbering system for the different types does not correspond to the numbers found on the device. Thus, one cannot identify their equipment. I think the product deserves a bit of care for a simple, clear, and understandable description in French or English. Fred Casadei
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Response from EASI-Spare
15: Hello Sir, We have taken your comment into account. We will make improvements to the documentation of this inverter. If you have any concerns, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
28: Lamentable handling of the order. Announced as shipped online and still not processed a week later... I had to get very angry on the phone for my order to finally be shipped express! Commercial gesture requested. Response: No this time, but OK on the next order... So, it's not going to arrive anytime soon!!! At least, the goods were compliant with the order, poorly packaged, but compliant! Run away and don't look back ;-)
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Response from EASI-Spare
29: Hello Sir, We have read your comment and are sorry for the delivery delays regarding your order. We hope the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
35: Lack of product description. I received a different product than the one I wanted.
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Response from EASI-Spare
36: Hello Sir, I have just read your comment. Could you please specify which product you received? What missing information did you note? Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
37: This is the last time I order from technic-achat!!! Another person with the same name as me received my order. I know this because he was able to find my contact details in the delivery package. I was lucky that this gentleman was honest, otherwise I wouldn't have my €150 order!!!!
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Response from EASI-Spare
38: Hello, We have just read your comment. If you had contacted us, we would have taken the necessary measures. We are sorry for the error and will take precautions to avoid this kind of mistake. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
46: Not recommended if the order is urgent, despite promises of fast delivery, not respected -
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Response from EASI-Spare
47: Hello Sir, We acknowledge receipt of your comment and thank you for it. From the beginning, we have been transparent about the unavailability of this product. And we had supply difficulties despite other proposals that did not suit you. We are sorry for that. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
5 : Merchandise very good. But not up to date in their stock on the site.
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Response from EASI-Spare
6 : Hello, We acknowledge receipt of your comment and thank you. Indeed, for this range of products, stocks are relatively low due to their low turnover. We hope that this product will meet your satisfaction in its use. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
14 : material not protected in its box. Arrived broken
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Rating: 3 out of 5
29 : Does not check the emails attached to the order !!!!
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Response from EASI-Spare
30 : Hello Sir, I acknowledge receipt of your message. Indeed, there was information that did not circulate well internally. However, there is a special place provided to change the delivery address. We will, however, improve to avoid inconveniences. With all our apologies, Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
44 : OTHERWISE GOOD PHONE RECEPTION
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Response from EASI-Spare
45 : Hello, I hope I was quick in resolving this issue. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
The ordered parts do not necessarily correspond, there should be an alert to avoid reorders + loss of time on the phone + return costs
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Response from EASI-Spare
Hello Sir, I have just read your comment. How does the product not meet your expectations? Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
Very fragile cardboard package, delivered completely open, very poorly tied originally. No news about the order for 10 days, had to call to know the delivery time.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We will double our vigilance on the packaging of boxes so that this problem does not happen again. Furthermore, we send order acknowledgments to inform about delays, we will check in your case why this was not done, and make an additional improvement. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Good contacts with the supplier who is responsive, but product packaging not suitable: parts arrived bent, which is problematic for ALU profiles.
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment and thank you for it. We will pay particular attention to this packaging to avoid this kind of inconvenience in the future. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
delivery in 48/72 h delivery rather 10 days, even if out of stock, sending an email or a phone call would have been welcome.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We send emails with order acknowledgments to address issues if you were in a hurry. We will improve this process if it is not satisfactory. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Insufficiently careful packaging: the attachment tab of a circuit breaker was broken.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. I am sorry to read your message regarding the breakage of the product. We will conduct an additional check to ensure this does not happen again. If you need assistance regarding your current order, please do not hesitate. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
I had to follow up because my order was forgotten, in the end, I received it, but with a week's delay, which means a delay of nearly 2 weeks for a product available!!!!
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and thank you for it. As mentioned during our phone conversation, there was a computer bug during the order transfers. This, however, happens very rarely. It is true that we would have realized this a few days after you placed your order, but we try to do our best and as quickly as possible. Best regards, The TECHNIC-ACHAT Team.
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Rating: 1 out of 5
Poor quality product. After a week, the dimmer is already melted!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What type of light do you have? Can you provide us with your wiring plan? It seems strange that your product has 'melted' after a week for no reason. We are at your disposal. Best regards, the Technic-Achat Team.
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Rating: 1 out of 5
Order placed on December 31, processed on January 1 or 2, received on January 21. No explanation to justify this delay, far too long for equipment that is needed. A response, however, when I got angry by email, "out of stock". Be serious, with a little friendly explanation, everything passes, we can understand. A little note is all! And we don't get angry!!!!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the inconvenience caused. We send order acknowledgments when we do not have all the equipment in stock specifying the quantity and delay. In your case, it was indicated a departure on 12.01 while indeed the material left on 17.01. But we try to communicate as much as possible to avoid inconveniences for our customers. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
I made two orders fifteen minutes apart asking to group them, you did not do it and I paid for two transports thank you
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Response from EASI-Spare
Hello Sir, We have taken note of your various comments. We are trying to improve the service to address this kind of inconvenience. Best regards, The Technic-Achat team.
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Rating: 1 out of 5
non-compliance with the delivery location!!!
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Response from EASI-Spare
Hello Sir, As indicated during an email exchange, the post office relay point you selected was congested during delivery (due to this holiday period), and they tried to offer you another relay point (5km from your home). Please excuse us for the inconvenience caused. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
delivery a bit long!
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Rating: 3 out of 5
correct
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Rating: 2 out of 5
Terrible, 1 month between the order and receipt is too long.
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