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Rating: 4 out of 5
Product searched for quickly found
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 2 and 4 stars
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Rating: 2 out of 5
The shipping costs are high and the site does not work on the phone
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Response from EASI-Spare
Hello Sir, I have taken note of your comment. Shipping costs are calculated proportionally to weight and we are transparent about the price. I will check with my colleague regarding the non-functioning on mobile. Best regards, The Technic-Achat Team.
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Rating: 2 out of 5
I have already written to you about this, the package was there, the manager did not want to deliver it to me, his scanner is broken!!! He did not want to understand that it was urgent and got angry, so I went to look for a slightly smaller equivalent, 50 km from my home and this colissimo is canceled.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and I am sorry for this reception problem. I will write to you privately to address this issue with you. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
Very good (ps delivery to review too expensive and poorly served by the post too long)
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Perfect on the products, but the nomenclature is not detailed enough which caused me to make a mistake. The customer service was great.
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Rating: 2 out of 5
I was promised that the equipment would be delivered within 24 hours. This was not the case. I went on vacation and did not receive my equipment.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I see that you chose GEODIS for a scheduled delivery, this is not an express shipment, but a delivery in a minimum of 48 hours. The carrier must then contact you to arrange the appointment at your convenience. I am sorry if you understood that the delivery was in 24 hours. Only express deliveries are guaranteed in 24 hours. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
very good responsiveness
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Rating: 4 out of 5
No issues.
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Rating: 4 out of 5
Easy to find your site and the references of the parts searched, correct quality/price ratio, for the delivery cost, the package could have easily been delivered by the postman!
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast shipping, product compliant and well packaged
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Rating: 4 out of 5
Very satisfied with the equipment. The negative point was the delivery person who refused to take care of bars longer than 3m while they are 3m. Fortunately, all the Technic Achat and Geodis teams did a great job to ensure we were delivered just in time. Kudos for your professionalism.
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Rating: 4 out of 5
Correct services.
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Rating: 1 out of 5
Hello, Order placed urgently as a private individual because I did not have time to go through accounting to get the SIRET... When I place the order, the initially proposed fast deadlines (1 PM - 6 PM) are no longer available without explanation (due to distance, because I am ordering as a private individual?). 48-hour deadline announced absolutely not respected. Order placed on Friday 4/06 at 5:49 PM. Received on Thursday 10/06 at 10 AM (and I had to go pick it up at Chrono post under the threat of taking 24 more hours because the company's name was not on the package). Products conform to expectations, but the service does not keep its commitments, so no, I do not recommend.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I see that you ordered via colissimo and not chronopost (maybe you are mistaken about the website for this shipment). Regarding the profile bars, your order was indeed received at the workshop on Monday 07.06 for departure on 08.06 and then delivery within 48 hours with colissimo. We try to do our best because it is not in our interest not to deliver our customers quickly. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
Very serious site, wide choice, quality of services. However, shipping costs remain high for my small order and they are indicated excluding taxes until validation: never seen before. Otherwise, good continuation.
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Rating: 4 out of 5
TOO BAD THE SHIPPING COSTS ARE SO HIGH FOR PROFESSIONALS. OTHERWISE, NOTHING TO SAY
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Rating: 4 out of 5
Very good
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Rating: 1 out of 5
The delivery did not match the order. Motor 2800rpm instead of 1500 with mounting bracket and legs while I had ordered with legs. The product was returned and I am now waiting for the new delivery of a conforming product.
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment. We are sorry for the error in the shipment. The motor is indeed in stock, and as soon as we receive it, we will send it to you. Best regards, The Technic-Achat Team.
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Rating: 1 out of 5
I ordered for delivery within 48 hours naturally with a supplement but received an email saying the material is unavailable... absurd to indicate on the site that the product is available. A way to deceive the customer....
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I assure you that it is not at all in our interest not to deliver our customers. We do daily updates, and when after an order we realize that there is a stock error, we inform our customers by AR of the order so that they are aware of the situation and can make arrangements elsewhere if this does not suit them. In your case, would you like a refund of your order? a cancellation of the express shipping fees? I am sorry that you feel wronged, this is not intentional. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
Everything arrived well Only problem... the transport I wanted to pick up my packages myself.... more than 45 minutes to find my shipment Could do better, right?
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Rating: 4 out of 5
Very satisfied with my order and the delivery time. The only negative point is the amount attributed to shipping costs!!
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Rating: 4 out of 5
nothing to report;
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Rating: 4 out of 5
very fast delivery, small issue with size. I had the impression when I ordered that the dimensions were indicated, maybe I dreamed. It will be fine anyway.
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Rating: 4 out of 5
It's very good
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Rating: 4 out of 5
Satisfied I recommend.
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Rating: 2 out of 5
Hello, I was surprised by the shipping costs, delivery in 48h not respected, a big downside on shipping, (other carriers exist dpb, immany, vingeanne transport,...) the more items you add the more you pay, it should have been the opposite in my opinion, so I bought other items from the competition to limit costs... For the rest, 5% discount is not bad for a first order, THANK YOU, too bad for the small customers who will always remain at 5%, but who would have ordered more over time... Product description to review, missing dimension plans, space in the cabinet, type of fixing, din or rail... First order and probably the last... Still no invoice issued while the order is on its way... To be continued... Good continuation... P.S.: let's see now if the quality is up to par...
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. Regarding the invoice, you do not have it yet because the material has not been shipped, a confirmation was sent to you on 09.04 at 1:55 PM informing you of the delivery times. As for shipping costs, we are transparent about them, it is a policy on our part and we try to offer fair prices regarding the products we sell. Regarding discounts, it is 5% on all your orders, it goes to 7% when you have reached €1000 in cumulative purchases. Hoping that the products will satisfy you upon receipt. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
fast and compliant
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Rating: 1 out of 5
confusing and very difficult to interpret
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. We will look with the marketing department to improve this page. Best regards, The Technic-Achat Team.
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Rating: 4 out of 5
Delivery too complicated
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Product as described, inexpensive and arrived quickly
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Rating: 2 out of 5
Hello, I am sorry that we did not get back to you sooner. Indeed, we sent you a more powerful model but it only has the functionality of automatic switching between the main source and the secondary source. We removed the manual mode and we have not yet updated our product sheet on the website. We will do it quickly to match reality as much as possible. We apologize for the inconvenience. Best regards. The Technic-Achat Team.
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Response from EASI-Spare
Everything is ok, well done, fast delivery
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Rating: 4 out of 5
Fast delivery! My motor works perfectly :-)
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Rating: 4 out of 5
Great service
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Rating: 4 out of 5
Very good; good reception; fast
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Rating: 4 out of 5
Satisfactory service. One regret: the dimensions of the motor are not indicated.
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Rating: 4 out of 5
nothing to report within the deadline
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Rating: 1 out of 5
Good evening, very fast, dissatisfied because another part must be defective, best regards
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment. Is the product defective? Have you contacted our after-sales service? Best regards, The Technic-Achat Team.