English 
J
Rating: 4 out of 5
Serious and fast
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Customer reviews of EASI-Spare
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Everything went well. However, the photo representing my product misled me.
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D
Rating: 4 out of 5
The site lags a bit from time to time.
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G
Rating: 4 out of 5
Very good, total seriousness
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G
Rating: 4 out of 5
very good, satisfied with everything
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P
Rating: 4 out of 5
I am satisfied to have been able to converse with a technician
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P
Rating: 1 out of 5
I did not receive the package that was intended for me but that of another person. This is unacceptable.
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Response from EASI-Spare
Hello Sir, Sorry for this confusion, could you please give me the tracking number so that I can take the necessary steps? Best regards, The Technic-Achat Team.
F
Rating: 4 out of 5
very good
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H
Rating: 4 out of 5
20: Equipment as per the order.
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C
Rating: 4 out of 5
22: Easy to use.
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F
Rating: 1 out of 5
33: Order sent by the seller but never received! Unreliable carrier.
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Response from EASI-Spare
34: Hello Sir, I acknowledge receipt of your message. After checking the tracking, I see that you were delivered on 27.09. Hoping that you received your package well. Best regards, The Technic Achat Team.
H
Rating: 3 out of 5
43: Confusion about the product, I confused the caps with the brackets. My order needs to be completed.
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Response from EASI-Spare
44: Hello Sir, We have taken note of your comment. Are the information clear for you on the site? Best regards, The Technic Achat Team.
M
Rating: 3 out of 5
Too bad some product technical files remain in English
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Response from EASI-Spare
Hello Sir, We publish the technical documentation from suppliers which may be in English depending on the suppliers. If needed, our sales service is available to assist you in choosing the product either by email or by phone, and if a problem arises during commissioning, our after-sales service is available to configure it with you at 0890 710 730 (25cts/min). Best regards, Capucine for the Technic Achat team
Y
Rating: 4 out of 5
I could have given 5 stars but the first package did not contain the correct item. However, the after-sales service was very effective, the package was well packed and delivery was fast. Thank you
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C
Rating: 1 out of 5
Problem with the damaged motor cover, no response from customer service
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Response from EASI-Spare
Hello Sir, I just saw your message in the email box. We will get back to you today by email and we apologize for the processing delay during the weekend of August 15 when our staff is reduced. Best regards, Capucine for the Technic Achat team.
D
Rating: 1 out of 5
The gutter arrived broken after 3 days of problems with colissimo (wrong destination, complaint, appointment for home delivery made for 13.07 before 12 PM, after a wait Saturday morning blocking me in my installation, message from colissimo, asking me to go pick up the package from 3:30 PM at a relay point, in short, a lost day and material arrived broken, I keep the photo of the product upon unpacking.
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Response from EASI-Spare
Hello Sir, I have just taken note of your comment and I am sorry. Did you make a complaint to our after-sales service so they could take the necessary steps? Is the gutter broken in some places or is it really unusable? Indeed, I will make a complaint to the post office for the lack of seriousness of the delivery, the delays, and the delivery conditions. Best regards, The Technic-Achat Team.
L
Rating: 1 out of 5
Paying for delivery 18 hours at your place more expensive than the product and it arrives three days later, that is 72 hours
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Response from EASI-Spare
Hello Sir, I am sorry for the delivery delay. I see that the delivery address is not the same as the billing address. Was your name clearly marked on the mailbox at the delivery address so that chronopost could deliver to you? If your name is not clearly indicated, this may explain the delivery delay and the fact that the carrier has to look for the information. Best regards, The Technic-Achat Team
S
Rating: 4 out of 5
Good
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S
Rating: 4 out of 5
Fast order and conforming to expectations. Product carefully packaged. I recommend the company.
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D
Rating: 1 out of 5
I ordered circuit breakers and received a transformer. No news from after-sales service.
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Response from EASI-Spare
Hello Sir, Sorry for this mix-up of packages. I only saw your email on after-sales service this morning. If possible, I would like to send you a colissimo voucher to rectify this error. Thank you for your understanding. Best regards, The Technic-Achat Team.
F
Rating: 1 out of 5
I think this is not the right motor (different from the description, not 0.37kw but 0.12, 1350 rpm instead of 1500), it's dead
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your message. I am sorry for the problem encountered. Could you send a photo of the motor plate to [email protected] to understand what happened? Maybe it's a labeling issue. Thank you, Best regards, The Technic-Achat Team.
P
Rating: 4 out of 5
good
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R
Rating: 4 out of 5
everything is ok
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L
Rating: 1 out of 5
Product received does not match the order and email to report it without response for a week.
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Response from EASI-Spare
Hello, Sorry for the delay in processing returns. We have received your email from 05.04, I will check with my colleagues to get back to you. Best regards, The Technic-Achat Team.
G
Rating: 4 out of 5
Very serious, fast delivery and in accordance with the order. However, regarding the site, I couldn't add tools to my cart? And to report it, I couldn't find a 'contact' email on the site. To be checked.
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A
Rating: 3 out of 5
The documentation should be more precise
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Response from EASI-Spare
Hello, What documentation do you need? Best regards, The Technic-Achat Team.
D
Rating: 4 out of 5
The site is quite pleasant to browse. I ordered my material on Monday and was delivered the following Thursday (via colissimo)
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D
Rating: 3 out of 5
Colissimo problem: Delivery received by a third person at the pickup point. It was this person who had the mindset to call me and handed me the package!
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Response from EASI-Spare
Hello, Sorry for this problem encountered. We have reported the information to colissimo. Hoping your order arrived as expected. Best regards, The Technic-Achat Team.
D
Rating: 4 out of 5
Good follow-up of my order
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D
Rating: 4 out of 5
More than half of the batteries are dead (swollen). The handle of the infrared thermometer is sticky?? Documentation in French would be more pleasant. A good rating, delivery made one day early with an information email..
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V
Rating: 4 out of 5
Good product
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F
Rating: 3 out of 5
We were well advised and delivered quickly but it's a shame that the box is a bit big for what we have to put inside. It's also a pity that there isn't a bar provided to properly place the circuit breaker and dimmer. Cable glands provided with the waterproof box would have been nice. These are small things that should have been included in the quote perhaps.
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Response from EASI-Spare
Hello Sir, if you want us to take back/exchange equipment, no problem. It is true that it is not always easy to properly size the products according to needs. I will pass on the information regarding the missing small accessories and how it would be more judicious to sell the products. Would you like me to put you in touch with a salesperson? Best regards, The Technic-Achat Team.
J
Rating: 4 out of 5
Home delivery fees are too expensive for small lightweight equipment.
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A
Rating: 4 out of 5
No problem.
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Q
Rating: 3 out of 5
Complete site, regarding delivery, additional protection would have been welcome on the 90x90 aluminum bar. Many impacts on it.
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. We will look into improving our packaging system in this case. Hoping that the product suits you. Best regards, The Technic Achat Team.
M
Rating: 3 out of 5
I found the electric motor that matched that of my grinder but it took me a good hour to make sure it was the right one. Indeed, the technical descriptions, notably the summary tables of motors according to their power are classified by references that do not exactly correspond to those of the site’s motor references.
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and have passed the information on to my colleagues. They may get back to you to ask for more details. Best regards, The Technic-Achat Team.
B
Rating: 4 out of 5
Finding the right item is not always easy because the name of the item is certainly different for the seller than for the buyer, so the search is affected. Otherwise, fast and efficient site.
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A
Rating: 4 out of 5
Why. Because. The site validates an order by default due to a typing error. There should be an alert, thank you in advance. Otherwise very good
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A
Rating: 3 out of 5
The product does not match the ordered product nor the photo on the website
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A
Rating: 4 out of 5
The product seems good to me. I am in the process of installing it
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