The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
28: Lamentable handling of the order. Announced as shipped online and still not processed a week later... I had to get very angry on the phone for my order to finally be shipped express! Commercial gesture requested. Response: No this time, but OK on the next order... So, it's not going to arrive anytime soon!!! At least, the goods were compliant with the order, poorly packaged, but compliant! Run away and don't look back ;-)
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Response from EASI-Spare
29: Hello Sir, We have read your comment and are sorry for the delivery delays regarding your order. We hope the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2017
35: Lack of product description. I received a different product than the one I wanted.
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Response from EASI-Spare
36: Hello Sir, I have just read your comment. Could you please specify which product you received? What missing information did you note? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2017
37: This is the last time I order from technic-achat!!! Another person with the same name as me received my order. I know this because he was able to find my contact details in the delivery package. I was lucky that this gentleman was honest, otherwise I wouldn't have my €150 order!!!!
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Response from EASI-Spare
38: Hello, We have just read your comment. If you had contacted us, we would have taken the necessary measures. We are sorry for the error and will take precautions to avoid this kind of mistake. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2017
46: Not recommended if the order is urgent, despite promises of fast delivery, not respected -
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Response from EASI-Spare
47: Hello Sir, We acknowledge receipt of your comment and thank you for it. From the beginning, we have been transparent about the unavailability of this product. And we had supply difficulties despite other proposals that did not suit you. We are sorry for that. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2017
Poor quality product. After a week, the dimmer is already melted!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What type of light do you have? Can you provide us with your wiring plan? It seems strange that your product has 'melted' after a week for no reason. We are at your disposal. Best regards, the Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2016
Order placed on December 31, processed on January 1 or 2, received on January 21. No explanation to justify this delay, far too long for equipment that is needed. A response, however, when I got angry by email, "out of stock". Be serious, with a little friendly explanation, everything passes, we can understand. A little note is all! And we don't get angry!!!!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the inconvenience caused. We send order acknowledgments when we do not have all the equipment in stock specifying the quantity and delay. In your case, it was indicated a departure on 12.01 while indeed the material left on 17.01. But we try to communicate as much as possible to avoid inconveniences for our customers. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2016
non-compliance with the delivery location!!!
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Response from EASI-Spare
Hello Sir, As indicated during an email exchange, the post office relay point you selected was congested during delivery (due to this holiday period), and they tried to offer you another relay point (5km from your home). Please excuse us for the inconvenience caused. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2016
Deadline not respected and I was never informed, I had to call 3 or 4 times.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the late delivery. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2016
At the time of ordering, delivery was stated as 3 days. In the end, received 3 months later, with the only response: 'it happens that the supplier is out of stock'. Payment was of course made at the time of ordering. Not serious, definitely not to be recommended.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and understand that the delay does not suit you. However, order acknowledgments are sent within 24 hours to our customers to inform them of delivery times when we experience shortages. We also try to offer alternatives or a refund when the delays are significant (which was done in your case). Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2016
I CALL AND THEY HANG UP, THIS IS THE LAST TIME I ORDER FROM THEM..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2016
Simple, effective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2016
Commercially, this company is terrible!! The product sent did not work. Refusal to exchange standard. Ok, very well, I bought elsewhere... and threw their product in the trash...
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