The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
43: Confusion about the product, I confused the caps with the brackets. My order needs to be completed.
Translated reviews
Response from EASI-Spare
44: Hello Sir, We have taken note of your comment. Are the information clear for you on the site? Best regards, The Technic Achat Team.
M
MICHEL G.
Rating: 3 out of 5
following a purchase from 19/08/2024
Too bad some product technical files remain in English
Translated reviews
Response from EASI-Spare
Hello Sir, We publish the technical documentation from suppliers which may be in English depending on the suppliers. If needed, our sales service is available to assist you in choosing the product either by email or by phone, and if a problem arises during commissioning, our after-sales service is available to configure it with you at 0890 710 730 (25cts/min). Best regards, Capucine for the Technic Achat team
A
Alain H.
Rating: 3 out of 5
following a purchase from 08/03/2024
The documentation should be more precise
Translated reviews
Response from EASI-Spare
Hello, What documentation do you need? Best regards, The Technic-Achat Team.
D
DAVID M.
Rating: 3 out of 5
following a purchase from 12/02/2024
Colissimo problem: Delivery received by a third person at the pickup point. It was this person who had the mindset to call me and handed me the package!
Translated reviews
Response from EASI-Spare
Hello, Sorry for this problem encountered. We have reported the information to colissimo. Hoping your order arrived as expected. Best regards, The Technic-Achat Team.
F
FRANCOIS D.
Rating: 3 out of 5
following a purchase from 20/11/2023
We were well advised and delivered quickly but it's a shame that the box is a bit big for what we have to put inside. It's also a pity that there isn't a bar provided to properly place the circuit breaker and dimmer. Cable glands provided with the waterproof box would have been nice. These are small things that should have been included in the quote perhaps.
Translated reviews
Response from EASI-Spare
Hello Sir, if you want us to take back/exchange equipment, no problem. It is true that it is not always easy to properly size the products according to needs. I will pass on the information regarding the missing small accessories and how it would be more judicious to sell the products. Would you like me to put you in touch with a salesperson? Best regards, The Technic-Achat Team.
Q
Quentin R.
Rating: 3 out of 5
following a purchase from 01/11/2023
Complete site, regarding delivery, additional protection would have been welcome on the 90x90 aluminum bar. Many impacts on it.
Translated reviews
Response from EASI-Spare
Hello, I acknowledge receipt of your comment. We will look into improving our packaging system in this case. Hoping that the product suits you. Best regards, The Technic Achat Team.
M
Marc G.
Rating: 3 out of 5
following a purchase from 25/10/2023
I found the electric motor that matched that of my grinder but it took me a good hour to make sure it was the right one. Indeed, the technical descriptions, notably the summary tables of motors according to their power are classified by references that do not exactly correspond to those of the site’s motor references.
Translated reviews
Response from EASI-Spare
Hello Sir, I have taken note of your comment and have passed the information on to my colleagues. They may get back to you to ask for more details. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
The product does not match the ordered product nor the photo on the website
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2023
For the order RAS: I did not order the right parts, I sent an email to see if they would take them back: no response.
Translated reviews
Response from EASI-Spare
Hello, I confirm that we can take back the parts, do not hesitate to contact our sales team again. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2023
Order received quickly but the product received does not completely match my order. I had ordered RSR22-25A 380V but I received 220V. The label added by technic-achat clearly states 380V but on the original packaging and on the relay itself, it is marked 220V.
Translated reviews
Response from EASI-Spare
Hello, I acknowledge receipt of your email. I checked my stock, and I see that we do have products in 380V. Could you please send us a photo to [email protected] for verification? And if necessary, we can send you the correct product. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2023
Good site but it's a shame when I order items, the site announces that they are in stock when in reality they are not.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Incomplete delivery
Translated reviews
Response from EASI-Spare
Hello Sir, Sorry for the delay. Your order is still open, and receipt is expected during week 02.2023. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
This is the first time I bought an aluminum profile and choosing the products was complicated among several ranges. It's a shame there isn't an option to be guided when selecting a specific profile regarding the products in that range. However, customer service reacted immediately to my mistakes and offered to correct the order, which is really great. A few mistakes were made that I could rectify like a pro. I still managed to complete my installation, which is the main thing.
Translated reviews
Response from EASI-Spare
Hello Sir, Thank you for your feedback. It allows us to improve and offer something more intuitive for customers. The goal is for you to find what suits you. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2022
Moderately satisfied with my previous order, as some pieces were missing from the ordered quantity
Translated reviews
Response from EASI-Spare
Hello, I acknowledge receipt of your comment. I am sorry that there were missing items; normally we receive these articles in packs of 100 pcs. I invite you to contact our customer service so they can regulate and honor your order. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Good purchase and good company, but very very bad transport
Translated reviews
Response from EASI-Spare
Hello, We have taken your comment into account. Sorry for this delivery problem, we will report it to Colissimo. Hoping that the product suits you. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2022
As I mentioned to the company, ordering a 12.5µF capacitor and receiving at the end of the order seeing 'permanent capacitor 450V 12.5μF 8052654' and below: 'Capacitance capacitor: 12μF' is quite confusing. I had to ask for confirmation by email before agreeing to place the order. This point should be corrected so that customers have, as it is said everywhere now: 'a better experience' on the site. Aside from this downside, the site is quite well designed.
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge reading your comment and thank you for it. Your comment is constructive, it will allow us to improve our website. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
Delivery times too long.
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge good reading of your comment and thank you. I am sorry for the delay. We had sent you an Order Acknowledgment because I was temporarily out of stock on the product. We try to minimize delays as much as possible. Hoping the product suits you. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2022
Shipping costs too high for small orders
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge good reading of your remark. We will look into making prices more competitive for small shipments. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2021
Products received quickly but error on the door handle
Translated reviews
Response from EASI-Spare
Hello, I have just read your comment. Have you contacted customer service for an exchange? You can reach them at 05 57 99 01 72 or by email [email protected]. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Everything is fine except for the excessive shipping costs.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Shipping costs are difficult to reduce on our side. We are transparent about the costs and try to offer products at a fair price. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
order placed on 29/01/2022 (with stock on the internet) received on 17/02/2022 phew look for the error!!!!
Translated reviews
Response from EASI-Spare
Hello Sir, I apologize for the delay. We had a stock error on the power supply, and I only sent you the acknowledgment of receipt on 08.02 stating that I was supposed to receive it on 14.02. Sorry for the error and the delivery time. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2022
Hello, parts and Technic-Achat welcome, nothing to complain about. But regarding the shipping, it was supposed to be 48 hours (business days). I ordered on Friday, January 14, and received my order on January 21 with shipping costs of €9. Best regards.
Translated reviews
Response from EASI-Spare
Hello Sir, A receipt of your order was sent to you on 14.01 because the equipment was not in stock, and it would leave our premises on Wednesday 19.01. Sorry for this delay. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2022
1 item does not match the order
Translated reviews
Response from EASI-Spare
Hello Sir, Sorry for this error, the compliant product was shipped last week with a return slip for us to get back the non-compliant one. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
Delivery times too long
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge good reading of your feedback. There are products, like yours, that require internal cutting. I am sorry for the delivery time. We do our best to release orders as quickly as possible. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
lack of description and ambiguous photos on the products (junction box)
Translated reviews
Response from EASI-Spare
Hello Sir, As indicated in other comments, some boxes have these cable entries and others do not. We will standardize this range to avoid any further issues. Hoping that these products still suit you. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
The delivery by Chronopost with a 24-hour delay leads us to give an average rating to the overall service. However, let's note the good responsiveness following this delivery issue.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Hoping that your order has brought you satisfaction. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Not easy to find the desired model. The ability to enter equivalent models with a search engine would be a plus.
Translated reviews
Response from EASI-Spare
Hello Sir, We have taken note of your comment. You are right, the ergonomics on this page of the site need to be reviewed. We are currently redesigning this page. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2021
28: Complicated order due to customer verification issues.
Translated reviews
Response from EASI-Spare
29: Hello Sir, I acknowledge good reading of your comment which I do not fully understand. Did you have any issues with your order? If so, what are they? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2021
Good communication and order received on time. However, following the purchase of a HIWIN mgn12 rail and block set, I find it regrettable that the assembled set can be placed directly in the box without any protection. It arrived contaminated by packaging particles as well as the cut of the rail. Subsequently, I would prefer that the block not be assembled and the rail protected in packaging to avoid these inconveniences.
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I am sorry for the reception of your goods. I take note of this to improve this packaging point with the logistics service. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
When I entered the reference of what I wanted, there was the photo, I clicked on order but it was not the right one at all. So I ordered another one, and the first one is left on my hands because there is no exchange or return.
Translated reviews
Response from EASI-Spare
Hello Sir, I have taken note of your comment. For these products, we do not have the possibility to test them if there is a problem, which is why they are neither returned nor exchanged. Sorry for this error. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2021
Very poorly presented website: when ordering the switch, you have to go into the drop-down menu (not very understandable) to understand that the handle must be ordered separately. So when receiving the switch without a handle, you have to make a second order. Useless...
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment, and I am sorry that you had to order twice on our site. It is indicated on the switch internet page that the handle is not provided, as needs vary according to customers. https://www.technic-achat.com/commutateur-rotatif-a-came-c2x33599857 Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Good. But an installation manual would not have been superfluous.
Translated reviews
Response from EASI-Spare
Hello, The wiring diagram is available on our website: https://document.technique-achat.com/IMO/Commutateur/PE20A_XX/docPE20commutateur.pdf We do not have any additional manual to provide. If you need assistance during wiring, you can contact customer service at 0890 710 730 (25ct/min) or by email: [email protected] Best regards. The Technic Achat team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Thank you Mr. Boulay! Responsive!!!!!!!!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
conforms to my wishes
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Hello, the delivery has been postponed twice, otherwise the product is compliant, thank you
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, transport networks are facing the second health wave, for which they are better prepared, but problems still persist. Thank you for your patience, Best regards, The Technic-Achat team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2020
Disappointed with my last purchase
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge reading your comment. Could you please indicate what about your purchase does not suit you? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
Fast delivery (48h colissimo) which took more than a week to arrive. Very satisfied with the site otherwise, and very efficient customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
Package arrived damaged, profile cover missing
Translated reviews
Response from EASI-Spare
Hello Sir, We are sorry to hear that the package arrived damaged. You can make a request to our customer service by email at [email protected] so that we can send you the missing parts. As you indicate that the package was damaged during transport, in this case, it is important to make a reservation upon receipt of the package so that we can make a claim to the carrier. We are at your disposal for any further requests. Best regards. The Technic-Achat team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
The service is average because I had reference errors. Out of 4 40-degree brackets ordered, 2 were 45. I realized this at the client's place during installation. It fits but it's not very aesthetic, and of course the caps didn't fit on top. I also had errors with the screws: one model of screw and another model of nut, no worries I had what I needed in store. Apart from that, the aluminum profile was well packaged and clean.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 