The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
20 : Profiles poorly cut, one 995mm instead of 1000...
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Response from EASI-Spare
21 : Hello Sir, I have just read your comment. Regarding the cutting of the bars, it is indicated on our website that the measurement may fluctuate by + or - 5 mm. It is also indicated that if you specifically wanted 1000mm, you can contact us to ensure the length of 1000mm is respected. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
22 : WEBSITE NOT DETAILED ENOUGH
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Response from EASI-Spare
23 : Hello Sir, We have taken your comment into account. What do you mean by "not detailed enough"? What information are you missing? We try to provide as much technical documentation, product availability, price,... Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
The order arrived complete and well packaged. However, I noticed some marks (scratches) on 1 or 2 profiles. Needing the profiles quickly, I did not make any complaints.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. We will check in our workshops to ensure the quality of the bars before shipping. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
Hello Sir, We acknowledge receipt of your comment. I am sorry for the poor reception of the gutter cover. Would you like us to send you a new cover? Best regards, The Technic-Achat Team.
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Response from EASI-Spare
site navigation impeccable fast nothing to complain about fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2020
2 : Delay of the package and damaged packaging with loss of one of the sleeves and incomplete fuse boxes remaining 4 out of 10, it happens, it's not the end of the world...
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Response from EASI-Spare
3 : Hello Sir, We acknowledge receipt of your comment and we are sorry for the receipt of the package. Would you like us to resend the fuses? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
29 : Navigation on your site not clear enough, satisfied with the first order of the shielded cable, during the second order I thought I had ordered shielded cable in four colors and I was sent the same cable as in the first order.
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Response from EASI-Spare
30 : Hello Sir, We have received your comment and thank you for it. Which part of our site is not clear enough for you? Furthermore, after checking your 3 orders on our site, I confirm that you ordered shielded cable in 4x0.75mm² twice. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
I was not informed of the arrival of the package at the merchant.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. I will inform the colissimo service. Perhaps during these festive periods, and with the high volumes related to e-commerce, there have been communication issues. Sorry for this lack of information. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
Not too bad, issues with the pads.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What issue are you experiencing with the pads? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2019
Generally, the box is quite fragile/thin and arrives dented.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We will review the packaging of products and orders that are heavier. Hoping that your order meets your satisfaction, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2019
Good phone availability and feedback by email. Zero out of twenty for the paper manual. All in Mandarin!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2019
Disappointed with my 2016 order. What about my new order???
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your order and thank you for it. I see that the model ordered in 2016 is not the same as the one ordered last month. What happened with the old model? Did you consult our technicians for this new model? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2019
23 : Order received complete but package in a deplorable state (carton completely torn and wrapped in postal tape to reinforce it). For heavy packages, a reinforced box would be preferable.
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Response from EASI-Spare
24 : Hello Sir, We have taken note of your comment and thank you for it. We will strengthen the packaging control on slightly heavy and dense packages to avoid these packages in poor condition. Please excuse us. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2019
I ordered and paid for 45 rail terminals, I only received 43. It's not about the price, but I was short 1 because I actually needed 44.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Sorry for this error. Please feel free to contact our customer service so they can correct the shipment of the missing terminals. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Well-made site But it's a shame when you ask for information regarding certain products, French user manual Silence
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Regarding the documentation, I presume it is about the remote control. Did someone give you the information or did you not receive any feedback on the documentation in French at all? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2019
high price and especially excessive shipping costs, personally I would not recommend this site!
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Response from EASI-Spare
Hello Sir, We take your comment into account. Our prices on shipping costs reflect the costs charged to us by the carriers. Moreover, we always choose a delivery against signature (more expensive but more secure). Please note that deliveries to relay points are less expensive than home delivery for colissimo. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
packaging of aluminum profiles: good / packaging of groove covers in 2 m to be reviewed. The cardboard being folded, the groove covers are also bent and thus a stretching of the plastic that cannot be straightened
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. If you need our services to send you new products due to the poor packaging of these groove covers, do not hesitate to contact them. Hoping that the rest of the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
For the products everything is perfect except the delivery which was too long more than 10 days!! You should not be in a hurry. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
OK nothing to report, but for a purchase of around €10, it is ridiculous to have to be present to sign for receipt. Why is delivery not possible in the mailbox, without signatures??
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Response from EASI-Spare
Hello Sir, We have taken note of your email and thank you for it. Regarding the counter-signature, we have chosen to take this option which applies to all our orders whose transport labels are automatically imported. I understand that for a small order, this may not be suitable. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2019
Error in the product, wrong dimension. Product returned, same error. Thermo sleeve ordered 50mm delivered 80mm both times???
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will remedy the situation so that you receive the correct product. Sorry for these shipping errors. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Product as described but shipping costs are prohibitive!!!! A relay for €6 for an invoice of almost €13!!! Otherwise, fast delivery to the relay point, the cheapest shipping option. 2 stars deducted for the amount of shipping costs...
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Response from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, the price for very low weights remains high, we are working on it to address this too high price. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2019
Very good product; careful delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2018
The package was supposed to arrive at a relay point in Langres (correct address on the label) but it was dropped off in Longeau 12 km away
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. I will pass the information on to Colissimo. Sorry for the inconvenience. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2018
Well documented technically, delivery time of 1 month, way too long.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, motors with 1 capacitor are less common than those with 2 capacitors, which explains the delay. Hoping that the motor meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2018
Good. Fast. Well-made site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
The site is well stocked with interesting products. However, the ordering method is archaic with products on the left and codes to report on the right to get the right reference. With the advances in e-commerce and UX design, I can only advise Technic Achat to change webmaster... Two orders and an error each time: there must be a problem in the stock shelving. I first ordered a fixed 32A socket and received a mobile one. I ordered a mobile one (32 A mono) a second time and received a fixed one... so I'm doing quite well ;-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
Hello Sir, We acknowledge receipt of your comment and thank you for it. Sorry for this error. Please feel free to contact customer service for the product exchange. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Searching on the site and selecting items is easy. Wide choice. Regular information on order tracking without having to request it. Delivery times more than respected. Delivery identical to the order. Thank you to the whole team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Hello, We acknowledge receipt of your comment and thank you for it. Can you please specify what computer bug you encountered? Regarding express shipping, what point is negative for you? According to the tracking, your order was indeed sent on Friday 23.11 and received on Monday 26.11 (sent in 24h, business day indicated on the site when choosing transport)? Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Hello,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2018
4 : Site not very practical for searching and ordering
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Response from EASI-Spare
5 : Hello Sir, We have taken note of your comment and thank you for it. Could you please be more specific about the site's ergonomics so that I can provide feedback to my IT department? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
35 : Remains expensive including shipping costs
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Response from EASI-Spare
36 : Hello Sir, We have taken note of your comment. We are working on shipping costs to keep them as low as possible and will continue to work on these costs. In some cases, this is difficult. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2018
poor communication about stock status.....!
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Response from EASI-Spare
Hello Sir, We have just read your comment and thank you for it. When you made your purchase, the available quantities were indicated next to the reference. That day, the stock must have been at 0, as we have been out of stock for a few weeks. After looking at the history of your purchase, an order confirmation was sent to you the same day to inform you that the product was out of stock. A replacement solution was proposed to you. We reacted as quickly as possible. Could you please clarify your comment? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2018
Order tracking issues: No tracking number No receipt notice from the relay point Fortunately, I know the collissimo delivery person who picked up my package
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Response from EASI-Spare
Hello Sir, I have just read your comment and have looked at your tracking. We had a computer bug that incorrectly reported the tracking on customer accounts. Sorry about that. However, we would have been able to inform you if you had contacted us as you must have received an email about the departure of the merchandise. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2018
A problem with the address title mixing name and company made us lose precious time
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Response from EASI-Spare
Hello Sir, We have read your comment and thank you for it. We will check internally and electronically why this error occurred. Sorry for the delay. Hoping that your order still meets your satisfaction. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2018
Hello Sir, We acknowledge receipt of your comment and thank you. Our shipping costs are determined according to the weight of the goods and the prices are also different between France and Belgium. We are trying to improve these shipping costs. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
The ordered product is quite satisfactory and the delivery is fast....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2018
very good advice, good service, fast delivery for once, I can recommend a French company
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
At the last minute, delivery delay announced (several days) on the order acknowledgment, this for products that I had taken care to check were in stock, for the specified quantities, just before placing the order. I deduce that at Technic-Achat, stock management is not the most rigorous.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Indeed, there may be temporary shortages on products. After looking at your history, you ordered on 24.05. An acknowledgment of receipt was sent to you on 25.05 for delivery on 30.05, but we managed to reduce the delay for a departure on 28.05. We tried to be as efficient as possible by communicating the deadline and reducing it to the maximum. We strive to improve this deadline and our stock according to the needs of our customers. Hoping that the products still satisfy you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2018
Carrier to improve....
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. In what way did it go wrong with the carrier? Awaiting details, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2018
7 : Good quality, but I had to trim the sheath to thread the wires... Tough...
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Response from EASI-Spare
8 : Hello Sir,
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2018
not easy to find the desired product hence the source of error
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What improvements do you think are necessary to make on the technical sheet? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Products poorly protected for shipping
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Response from EASI-Spare
Hello Sir, We have just taken note of your comment and thank you for it. We had never received feedback before regarding the packaging of the ducts. We will, however, pay particular attention to it in the future. If you need a replacement part, do not hesitate to contact our customer service. Best regards, The Technic-Achat Team.
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