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Rating: 3 out of 5
Good
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Customer reviews of EASI-Spare
Trust Attestation
9,5
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Overall rating: 9,5 out of 10
Based on 4 259 published reviews
Summary of reviews
The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
3 star reviews
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Rating: 3 out of 5
14: Delivery costs in Switzerland are too expensive. Payment for transport twice, once in France (155 euros) and once in Switzerland (140 euros). The delivery costs me more than the merchandise.
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Response from EASI-Spare
15: Hello Sir, We acknowledge receipt of your comment and thank you for it. After checking the shipping costs, we try to share the costs as we cover part of the shipping costs at dispatch. Regarding the 140€ fees, this corresponds to your taxes for bringing in the merchandise, this part we have no way to reduce the costs. If you wish, we can send you the invoice for the shipping costs to your email. If you have any other comments, please do not hesitate. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
24: The delivery was very long, over two weeks, package stuck in customs.... package opened upon arrival.... and in poor condition.
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Response from EASI-Spare
25: Hello Sir, We acknowledge receipt of your comment. Indeed, to date, we only have Colissimo for shipments to the DOM-TOM. After 15 days, the package must have undergone the ups and downs of the logistics chain. However, this does not justify the delay and the condition in which you received your order. We will look internally for other shipping solutions. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
28: No assembly instructions, sold separately from the switch, not clearly indicated, so a second order is necessary :-(
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Response from EASI-Spare
29: Hello Sir, We have noted your comment. This is a product to be purchased with the available rotary switches. The choice of handle varies depending on the customer's installation, we have several models available. On our site regarding the switches, it is indicated that they are sold without a handle and a red link at the top of the page. Hoping that the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
40: Missing 4 fuse holders...... in the order
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Response from EASI-Spare
41: Hello, We have taken into account in your previous comment the lack of 4 products. I invite you to contact customer service for this oversight. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
High shipping costs, carrier or delivery person not very respectful of packages! Box that moves around in a larger carton without polystyrene or bubble wrap. Review your packaging especially for the price paid.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the receipt of the package. We will review internally to ensure that the packaging is careful and that this type of inconvenience does not happen again. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Searching for a product by keyword is not easy
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Response from EASI-Spare
Hello, thank you for your feedback. We will try to improve this
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Rating: 3 out of 5
Good site with quality products, but unsatisfactory delivery times
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Response from EASI-Spare
Hello Sir, We acknowledge receipt and thank you. Indeed, when there is a stock shortage in our factory, we try to offer alternatives and this increases the delay. However, we are working on it to make it as least inconvenient for our customers as possible. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Compliant
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Rating: 3 out of 5
At the time of the order, the package was to be picked up at the post office in LARDY. In reality, I had to go to the post office in La NORVILLE (12km)
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. The delivery was indeed registered for the city of Lardy. The postal service did not take your relay point into account due to congestion, however, I will notify this setback to the carrier. Please excuse us. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
The delivery was long but Geodis is to blame. Product okay.
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Rating: 3 out of 5
Good, but please ensure that the documents accompanying your products are in French.
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Response from EASI-Spare
Hello Sir, We acknowledge good reading of your comment. We will pay attention to improving the documentation of these products. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
14: Package delivered 2 days late, at €20 for delivery...
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Rating: 3 out of 5
27: Good product, fast delivery, but almost as expensive as the product itself. A 250g Colissimo costs €4.90. I'm well served, that's the main thing. Thank you.
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Rating: 3 out of 5
30: Good.
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Rating: 3 out of 5
User-friendly site, a wide choice of products, but rather high shipping costs.
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Response from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, for non-standard equipment (like in your order a length of 1m), the transport costs are a bit high. However, we are looking to improve. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
14: The combination of motor and frequency inverter is a good idea. Both are of very good quality and work as they should. However, the user manual for the inverter is a disaster. Translated from Chinese into a sort of English, it contains numerous spelling and expression mistakes. Most of the information remains incomprehensible. The terms used are not explained. Most of the 100 pages with parameter coding are also not understandable. The numbering system for the different types does not correspond to the numbers found on the device. Thus, one cannot identify their equipment. I think the product deserves a bit of care for a simple, clear, and understandable description in French or English. Fred Casadei
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Response from EASI-Spare
15: Hello Sir, We have taken your comment into account. We will make improvements to the documentation of this inverter. If you have any concerns, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
5 : Merchandise very good. But not up to date in their stock on the site.
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Response from EASI-Spare
6 : Hello, We acknowledge receipt of your comment and thank you. Indeed, for this range of products, stocks are relatively low due to their low turnover. We hope that this product will meet your satisfaction in its use. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
29 : Does not check the emails attached to the order !!!!
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Response from EASI-Spare
30 : Hello Sir, I acknowledge receipt of your message. Indeed, there was information that did not circulate well internally. However, there is a special place provided to change the delivery address. We will, however, improve to avoid inconveniences. With all our apologies, Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
44 : OTHERWISE GOOD PHONE RECEPTION
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Response from EASI-Spare
45 : Hello, I hope I was quick in resolving this issue. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
The ordered parts do not necessarily correspond, there should be an alert to avoid reorders + loss of time on the phone + return costs
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Response from EASI-Spare
Hello Sir, I have just read your comment. How does the product not meet your expectations? Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Good contacts with the supplier who is responsive, but product packaging not suitable: parts arrived bent, which is problematic for ALU profiles.
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment and thank you for it. We will pay particular attention to this packaging to avoid this kind of inconvenience in the future. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
delivery in 48/72 h delivery rather 10 days, even if out of stock, sending an email or a phone call would have been welcome.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We send emails with order acknowledgments to address issues if you were in a hurry. We will improve this process if it is not satisfactory. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Insufficiently careful packaging: the attachment tab of a circuit breaker was broken.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. I am sorry to read your message regarding the breakage of the product. We will conduct an additional check to ensure this does not happen again. If you need assistance regarding your current order, please do not hesitate. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
I had to follow up because my order was forgotten, in the end, I received it, but with a week's delay, which means a delay of nearly 2 weeks for a product available!!!!
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and thank you for it. As mentioned during our phone conversation, there was a computer bug during the order transfers. This, however, happens very rarely. It is true that we would have realized this a few days after you placed your order, but we try to do our best and as quickly as possible. Best regards, The TECHNIC-ACHAT Team.
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Rating: 3 out of 5
delivery a bit long!
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Rating: 3 out of 5
correct
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Rating: 3 out of 5
Shipping costs too high
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and will improve this point regarding shipping costs. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Deadlines not in line with expectations and promises of the site. Order from the 3rd received on the 17th!!
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Response from EASI-Spare
Hello Sir, Thank you for your message. We will improve our stock management to reduce delivery time. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Shipping costs far too expensive, use another solution for small shipments? EX: Bpost or another 2/ Delivery time with your method too long 6 days?
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Being based in France, for shipments to Belgium, we mainly use the postal network (delivery within 3 to 8 days). However, we will improve the shipments. Best regards, The Technic-Achat Team.
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Rating: 3 out of 5
Hello, The only downside is regarding the transport, I find the transport costs not competitive compared to the delivery times..
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Rating: 3 out of 5
See the comment below
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Rating: 3 out of 5
Site not very user-friendly.
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Rating: 3 out of 5
too bad the manual for the variator is in English a French version would be welcome
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Rating: 3 out of 5
item received quickly but 10 euros for shipping for an item at 20 euros, that's a lot.
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Rating: 3 out of 5
Delivery too long, ordered Thursday evening. Delivery on Tuesday noon
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Rating: 3 out of 5
Not bad at all
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Rating: 3 out of 5
Fast delivery, I was able to be helped in less than 8 days (Guadeloupe) correct product and compliant with the description
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Rating: 3 out of 5
Overall satisfied even if, regularly, small logistics problems disturb the smooth running of orders. Preparation times are also a bit long. But in any case, the customer service is quick and efficient.
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Rating: 3 out of 5
- high shipping costs - little product renewal, especially in the IMO range: in terms of programmable controllers, we are still waiting at Technic Achat for a color HMI 640x480 or 600x800 that wouldn't cost a fortune - same for home automation applications (for now, nothing below 500 euros excluding tax in terms of GSM alarm management via programmable controller) The entry-level IMO controllers are very good for the price, but show their age (high cycle times), the IMO relays with 12 and 24V bases series HY are also very good, but the 64A panel disconnectors with fragile plastic axes lack rigidity and are a bit scary, like almost the entire range of IMO electrical components.. The ABS IP66 enclosures from IMO are interesting for their compactness and their steel backplate, but the large models break at the first shock, so: enclosures impossible to use in harsh environments, I had to revert to SPIELBERG enclosures in polycarbonate IP66.
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