Customer reviews of EASY-GLISS.COM

a product is missing from the box and it is impossible to reach them by phone during the standard opening hours

I bought a snowboard bag with wheels and I received one that doesn't have any.

the skis were perfect and the bindings were mounted to perfection but what was unacceptable was the shipping and delivery (keep in mind that the site advertises that delivery will be made within 48 hours) well at first the skis were shipped within France instead of Italy. subsequently, an incomplete address of the house number was provided in Italy although I had clearly indicated it and therefore the Italian GLS courier could not make the delivery and so I had to go to the depot to personally pick up the skis: moral: instead of delivery in 48 hours I had to wait a full 8 days

They sent the wrong size of the order and I have been waiting for more than a week for them to indicate how to make the return

It is an abuse of the return policy

Return process outdated and difficult to carry out. No return label is provided, return address not findable.

I do not allow myself to give a negative judgment on the purchased device, but rather on the service. Confirmed delivery date not respected as the item was out of stock and they did not notify. I called several times without response, they do not answer calls. I started writing emails increasing the tone of disappointment each time until they informed me that the item would be shipped the following week because it was missing. Too bad it was a gift. The alternative for them was to cancel the order. First time in years of online purchases that I deal with such disorganization.

The fixings are poorly mounted, the customer service is very slow and asks to accept the mounting errors. No apology from the company.

Shipping arrived extremely late and complete lack of support from easy gliss!!

I received another model of ski boots and in a different size

I am not satisfied with the condition of the skis described as having signs of use, as they show significant damage on the top of both skis extending directly to the ski edges. This can pose serious safety risks for the user. In my opinion, it is your duty as a seller to explicitly point out this type of defect. I rate this fact negatively. The purchase process including transport was flawless. Overall, however, the negative impression of quality prevails, which is very unfortunate. Best regards, AH

Skis in worse condition than expected.

After suggesting a different higher range of skis because the ones ordered were out of stock, I waited more than a month (with numerous follow-ups) for the order to finally be shipped. At the time of shipping, I was informed of a "good news" letting me know that the skis initially ordered were available again. I then understood at that moment that I had been made to wait for a month to buy time until the arrival of the out-of-stock skis. From the beginning, it should have been honest, and either offer a refund or indicate that the skis would arrive a month later and that I would have to wait. Instead, I was shown a false offer. My last email to Easy Gliss has obviously gone unanswered... I do not recommend this retailer.

I bought second-hand children's skis. They were listed as in very good condition but upon receipt, I notice that the name of the previous owner is engraved on them. This information was absolutely not specified and greatly decreases the value of the product which was already quite high, even for second-hand. I am frankly disappointed by this lack of information. I would not have bought the skis if I had known.

I haven't received the ordered product

Very late delivery (10 days +), slow customer responses.

I canceled the order after the supposed delivery date because it didn't arrive on time. I haven't received it, I contacted easy-gliss via email and the contact form and no one gets back to me. PLEASE WRITE TO ME TO FIND A SOLUTION.

I bought some Rossignol Forza 70, thinking they would come with protective tips, like the entire Forze range, because in some photos on your page it appears with tips, and I received the skis without tips,.. I asked if you could get me the said tips (in YOUR PAGE in a photo it comes with tips) and you replied that you couldn't because Rossignol doesn't have them or I don't know what!!!!
Very bad

I purchased TWO pairs of skis.
According to their website the skis were supposed to arrive by feb 21.
After buying the skis they sent an email saying they would deliver a week later.
After 5 days they sent an email with the tracking number.
However, the day before the delivery, or a week after the purchase, they send another email saying unfortunately they only sent ONE pair of skis...
So.. they sent half of my order assuming I was OK with that and it arrived almost one week after it was supposed to according to their website at the time of placing the order....

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

When 8 cm makes the difference… even on the ski slopes!
I ordered a pair of skis from Easy Gliss with high expectations for a vacation in Austria, but they arrived 8 cm shorter than promised. Yes, you read that right: 8 centimeters which, as we know, make a huge difference in many situations!
Imagine the scene: ready to race down the slopes at full speed, and then, a moment of confusion… “But where did my extra 8 cm of adrenaline go?” It seemed like Easy Gliss had decided to give me a “minimalist” gift to see if I could turn a pair of short skis into a new sport: “compact skiing,” ideal for those who like to travel light (even if it comes at the expense of a bit of downhill speed).
The situation became even more complicated when, after contacting customer service to find a solution – perhaps a voucher or a discount to compensate for the error – I found myself hitting a wall: no compromise, just the obligation to choose between returning the product (and then spending more to rent a pair of skis) or keeping these “compact” skis. In short, a categorical refusal of any balanced solution, which practically forced me to opt for the least costly option, even if it was not at all what I wanted.
The staff, who had even installed the bindings for the shoes (probably wearing thick glasses to not notice the incorrect length indicated on every centimeter of the packaged ski), explained the error in a manner as enigmatic as it was absurdly ironic, leaving me wondering if the correct size was simply “out of stock” and if those 8 cm represented the last frontier of winter DIY. After long negotiations, I had to choose between giving up my vacation plans or bearing the extra cost of renting. Caught between pragmatism and humor, I opted to keep the skis – 8 cm shorter, but 8 cm more of stories to tell!
If you are looking for a dreadful shopping experience that not only offers you a (almost) compliant product but also a good dose of anecdotes and laughs, Easy Gliss is the perfect place. And remember: in life, sometimes, it only takes 8 cm to change perspective… or at least to race down the slopes with a touch of irony.

Package delivered to a different address than the one indicated during the order.

Quick shipment of the order, however, unresponsive after-sales service that claims not to belong to an online commerce group to justify itself. I had to return my order due to a size issue, shipping costs at the customer's expense and refund still pending even though the package has been received for over 10 days. When contacting the service, the people are extremely unpleasant and hang up on you. I used to order from competing mountain sites and never had such problems.

Scarpa with a defect and unwearable

Two 87-degree edge angles are missing, I request to return or refund the amount

Although the soles and edges are good, the upper part is not worn from use (obviously the paint is normal to suffer wear), it just has multiple breaks.
It is disappointing and abusive that a prestigious site like Easy-gliss sells skis in these conditions. I bought my previous skis online from another site and this problem did not come to my mind.

Packaging without bubble wrap, all mixed products, arrived with all packaging damaged and fart in crumbs. They want to charge me for the return, to be avoided!

Too much delay in shipping! No information from the transport company!

I ordered ski pants on the easy-gliss.com site. Upon receipt of the package, it was so poorly packaged that the contents were accessible without unpacking, resulting in the ordered product not being inside. I directly informed Easy-Gliss of the situation by sending them photos of the package that clearly show the totally inadequate packaging. After multiple follow-ups, with no response from them, the seller indicates that he has made a complaint to the carrier (as if the poor packaging of the package was the carrier's fault) and that he was waiting for the results of the investigation. In the meantime, no pants, no refund while I need to go skiing... Seller to avoid. In addition to poorly packaging their products, they do not comply with the legislation in this type of situation which requires a refund to the customer.

Experience at the limit of the absurd. More than 15 days of delivery, total support from customer service (writing 3 messages without ever getting a response), completely inexperienced telephone customer service staff. In the end, I had to personally pick up my product from the carrier's warehouse. Great discounts, but they come at a high price. The seller is absolutely not recommended.

Products do not match

But arrived

damaged item

Used skis but very worn

Hello, I left a complaint message in your mailbox which went unanswered. There is no option on the site to return the product I ordered in duplicate. Best regards, Franck

Hello, I am disappointed with my delivery, wrong skis delivered in 157 instead of 167cms and bindings not conforming to my order, I think the assembler should have checked better what he was doing and what he delivered. However, a very responsive young lady during my call the day after delivery. This issue has put me in difficulty and will force me to rent because I was supposed to leave for a week with this pair of skis. I would like a commercial gesture from you. Best regards, Christophe.

Because it has not been delivered

The board has arrived and is defective/damaged.

Horrible, avoid!!! Bag received very small. I call customer service for an exchange. And I am spoken to very rudely, I have to reorder and pay shipping again and return the product and pay shipping again.. The lady tells me it's the game when you order on our site. No way to find a solution!!! Super commercial, I am shocked, AVOID THIS EASY GLISS SITE

The transport boxes are of too poor quality, conclusion one binding found the box and is completely scratched. I call to know the length of the shoe, I am told 310mm, the shoes arrive and they are 303, the bindings are therefore poorly mounted.
I contacted the store which offered me no solution.
Conclusion, there are good products but the advice and transport remain completely goodbye