Customer reviews of EASY-GLISS.COM

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 888 published reviews
5 4 247 87% 4 430 9% 3 97 2% 2 44 1% 1 70 1%

Summary of reviews

Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.

Reviews 1, 2, 3 and 4 stars

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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Product as described, fast delivery. I just find that the site lacks a bit of information about the products (e.g.: size of the snowshoes, male or female product,....)
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Response from EASY-GLISS.COM
Hello Fanny,
Thank you for your feedback.
Regarding the information on the product, the size and user weight are provided except in cases where the product is one size fits all, thus it corresponds to all types of people.
Finally, most of our snowshoes are unisex, which is why the gender is not specified.
Hoping to have answered your questions.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
Good
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Response from EASY-GLISS.COM
Hello Pierre,
Thank you for your purchase.
Wishing you an excellent ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Super fast delivery before Christmas!!! Bravo!!!
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Response from EASY-GLISS.COM
Hello Bernard,
We are delighted that you received your order on time.
Thank you for your comment.
See you very soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2021
Problem with bindings and after-sales service is clearing customs while the skis have not been used
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Response from EASY-GLISS.COM
Hello Azzedine,
It seems that you ordered alpine skis to use with hiking ski boots, which does not work. Our after-sales service explained this to you by phone.
We cannot take back the skis that have been drilled according to your indications, as stated when you placed your order.
The Easy-gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Quick service. Good choice.
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Response from EASY-GLISS.COM
Hello Philippe,
We are delighted to hear of your satisfaction.
Thank you.
Have an excellent ski season.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
The delivery person (DPD) is unacceptable. As for Easy-gliss, nothing to complain about, everything was very good. One piece of advice, do not work with this carrier anymore.
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Response from EASY-GLISS.COM
Hello Nicolas,
We are sorry that the delivery did not go as planned, but we count on your understanding, as we are not responsible.
We will make sure to pass on your satisfaction to the Easy-gliss customer service.
Hoping to see you again.
The Easy-gliss team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Very good
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Response from EASY-GLISS.COM
Hello Vincent,
Thank you for your purchase.
We wish you a very nice ski season.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
My opinion is very good regarding the seller, Easy-Gliss, but the transport is a disaster. 3 weeks to get my package and 6 rabbits placed while I was waiting for them at home... in the end, the products arrived with the packages ripped open (so all products in disarray). Miraculously they seem to work...
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Response from EASY-GLISS.COM
Hello Arnaud,
As we have already told you, once the package is entrusted to the transport company, we cannot manage the delivery process.
However, we completely understand your dissatisfaction and once again we apologize.
Your package is in good condition and that is the main thing.
We wish you an excellent winter season.
Hoping to see you again.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
Received more than 10 days after the order (despite the additional delays from Black Friday) no one answers the phone, email exchanges are barely friendly. The only solution found when I expressed my dissatisfaction (it was for a birthday) was the cancellation of the order. I specify that the order was shipped 1 week after payment. And if you don't contact them, no one warns you. Black Friday being every year, why not organize in advance like many other shops of the same kind... this was my first order, there won't be a second! I couldn't give the gift on time!
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Response from EASY-GLISS.COM
Hello Béatrice,
First of all, we respond to all calls made during opening hours.
Unless we were already online, there is no reason we wouldn't have taken your call.
Regarding the delays due to the numerous orders placed during Black Friday, it was notified at the time of the order that shipping times had been extended.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The skis arrived and the bindings were not adjusted even though the information was requested at the order...
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Response from EASY-GLISS.COM
Hello Jacques,
We sincerely apologize for this error.
We will make sure to pass the information to our team.
Have an excellent ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Very good
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Response from EASY-GLISS.COM
Hello Julian,
Thank you for your purchase and your trust.
See you very soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Clear site, fast delivery and compliant with the planned relay point.
A downside on the delivery conditions: the package arrived open!
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Response from EASY-GLISS.COM
Hello Jérôme,
We sincerely thank you for your feedback.
Regarding the shipment, we use a private company so we cannot manage the delivery.
However, we apologize and hope that your package is in good condition.
Have an excellent ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
The boots arrived full of mud, dust, and grass. Also, the inside was not 100% clean as mentioned in the description.
The shipping was very fast, the packaging perfect
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Response from EASY-GLISS.COM
Hello Sergio,
We would like to sincerely apologize.
We are very surprised by your comments and will pass the information to our teams.
Thank you for reporting this issue.
Wishing you a great ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2021
The boots have arrived and they are used. At no time on the website did I see that it said it was a second-hand product. And since there are shipping costs both for shipping and for returns, I had to keep them. To avoid losing more than 15 euros just in transport.
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Response from EASY-GLISS.COM
Hello,
As indicated on the site, this is a second-hand product and this is also stated in the product title "Used ski boots". You must not have paid attention when placing your order. You can return the product if you wish.
Best regards
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Fast delivery
The tip of a ski boot is missing the rivet... I have to go get it done at Decathlon
Otherwise, the ski is in good condition. Clean sole.
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Response from EASY-GLISS.COM
Hello Sophie,
Thank you for your feedback.
Please excuse us for this inconvenience.
We will make sure to pass on the information so that this does not happen again in the future.
Hoping that you will not be penalized for this start of the season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
Maybe...
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Response from EASY-GLISS.COM
Hello Francis,
We are sincerely sorry but we do not understand your opinion.
Could you please provide us with more details? (You can write in English if you prefer).
Looking forward to hearing back from you.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/11/2021
Very good fast shipping, however I am very disappointed with the return service which is non-existent, return costs are 100% at the buyer's expense and no returns possible at relay points, so I had to return my item via Colissimo which cost me 4 times the shipping fees of the order.
So be careful!!! Choose your item well because returns are not EASY...
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Response from EASY-GLISS.COM
Hello Thierry,
We are sorry that everything did not go as planned.
We would like to remind you that when you placed your order you accepted the T&Cs which clearly state that returns are at the customer's expense.
Please understand that we are a small business, and the return service has a cost. At this time we are not able to offer this service.
Counting on your understanding.
Best regards
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Fast delivery.
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Response from EASY-GLISS.COM
Hello David,
Thank you for your purchase.
Have a very good ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Products really available and delivered in a very short time? Only downside: the box was too big and got crushed during delivery (the backpacks are intact).
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Response from EASY-GLISS.COM
Hello Anna,
We take note of this downside regarding the packaging.
Thank you for your feedback, it is important for us to know your opinion in order to always improve.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
I am disappointed because the skis were a gift and they arrived dirty with dirt... it's really disappointing
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Response from EASY-GLISS.COM
Hello Nathalie,
We apologize again for this incident.
We have credited your loyalty account following your feedback on the subject.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Clear site, fast shipping. It might be worth specifying if the equipment is new or sold due to existing defects on the equipment.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/11/2021
Indicated in the order that the boots would be adjusted to the purchased skis, and the bindings have not been adjusted.
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Response from EASY-GLISS.COM
Hello Raquel,
We apologize for the inconvenience and will pass the information to our shipping department. We hope the equipment fits you well and wish you a good ski season.
The Easy-gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Fast delivery; Efficient resolution of a small issue with the delivered product (return and exchange)
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Response from EASY-GLISS.COM
Hello Stéphane,
We sincerely thank you for your feedback.
We are glad to have managed the return as quickly as possible.
Wishing you a good ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/10/2021
Simply bad.
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Response from EASY-GLISS.COM
Hello,
What problem did you encounter?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Delivery error regarding the ski shoes... forced to return the unwanted shoes while waiting for mine.
Too bad it falls on me...
I hope for a commercial gesture from Easy-gliss.
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Response from EASY-GLISS.COM
Hello,
We apologize for the error regarding the shoe shipment.
However, the return process was handled the same day.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2021
Purchase of skis €600, binding assembly €50 too expensive
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Response from EASY-GLISS.COM
Hello Christophe,
We acknowledge receipt of your feedback.
It is indeed the case that you purchased your skis from our store, however, this is not the case for the bindings. That is why the binding assembly is not covered.
Regarding the announced price, it corresponds to market prices.
Hoping to have explained this to you as best as possible.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Products conform, but I couldn't apply the 15% discount code (12YEARS) without any reason being provided to me.
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Response from EASY-GLISS.COM
Hello François,
Regarding the discount, it is indicated in the promotion that only products without a section represented by a marmot are eligible for the reduction.
However, it turns out that the products in your order had a marmot section.
Next time, if in doubt, do not hesitate to contact us for explanations.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
SERIOUS, ONE STAR LESS FOR DELIVERY
DPD can do better in terms of communication.
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Response from EASY-GLISS.COM
Hello Pascale,
We thank you for your feedback.
Regarding DPD, we remind you that it is a private company, so we are not responsible for the management of the delivery once the package is entrusted.
Best regards.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
Good site, very fast delivery 24h
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Response from EASY-GLISS.COM
Hello David,
We do our best to ensure everything goes well.
Feedback like yours can only be encouraging.
Thank you.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
very clear
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Response from EASY-GLISS.COM
Hello Patrick,
We thank you for your purchase.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
Very responsive team during the order even too much because I wanted a shipping delay that was not seen in my comment.
Ultra fast delivery, very well packaged material.
Now we just have to wait for the snow to test..
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Response from EASY-GLISS.COM
Hello Nathalie,
We are delighted to hear of your satisfaction.
Hoping that the delivery was not problematic for you.
Thank you for your feedback and have a good ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
Fast shipping
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Response from EASY-GLISS.COM
Hello François,
Thank you for your feedback.
Hoping to see you again very soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Even if the skis are on sale, it would be good to package them more properly
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Response from EASY-GLISS.COM
Hello Patrick,
We are surprised to learn that you encountered problems with the packaging.
Indeed, we always protect the skis with bubble wrap inside the packaging.
The boxes are the thickest we can use.
Thank you for your feedback, it is important for us to know your opinion.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Fast and efficient
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Response from EASY-GLISS.COM
Hello Frederic,
We thank you for your feedback.
Your satisfaction is one of our priorities.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
Everything is fine except that at the time of delivery I receive an email with an obligation to pay 5 euros extra because it was stuck in customs!?! scam!?! I didn't pay anything, I think this is included in the shipping costs or the product price! And the delivery person is not the most friendly!
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Response from EASY-GLISS.COM
Hello,
Regarding the request related to customs, being in France it is impossible for the shipment to require customs fees.
About the delivery person this time, we are not responsible for the management of the concerned staff.
Thank you for your feedback! Hoping to see you again.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2021
Perfect
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Response from EASY-GLISS.COM
Hello Francois,
We thank you for your feedback.
Your satisfaction is one of our priorities.
Thank you again!
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2021
It is a pity that the stock of products is not up to date.
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Response from EASY-GLISS.COM
Hello Didier,
We are sorry for the inconvenience encountered.
At the time of your order, we indeed encountered some updating issues.
Hoping to see you again.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Very good advice. Fast delivery and very well packaged product. I do not give 5 stars because the fixation was not adjusted to the size of the shoe. 5 minutes at home to fix the point. But it could have been tricky if I had gone directly to the slopes with the equipment without checking. Happy skiing to all.
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Response from EASY-GLISS.COM
Hello Philippe,
Thank you for your feedback and your kind words.
Hoping to fully satisfy you next time!
Thank you again!
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Product received quickly but it is a refurbished shipment (the shoe box had already been opened and in a bad way because it is torn).
I would have preferred to have been informed beforehand (especially to be able to gift the product).
I was planning to buy a pair of skis + bindings I will think about which site to take after this experience..
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Response from EASY-GLISS.COM
Hello Florent,
Thank you for your feedback.
We are sorry for this inconvenience, it is true that some boxes may be damaged due to storage in our warehouses.
However, we will ask our team to be more vigilant.
Thanks again.
The Easy-gliss.com team
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