The store consistently delivers fast shipping and reliable delivery, with many customers noting deliveries arriving quickly, on time, and in good condition. They highlight attentive, responsive customer service and helpful follow-up, including clear communication, phone availability, and effective assistance with order changes or questions. Product quality and accuracy are repeatedly praised, with items matching descriptions, well-packaged, and easy-to-align with expectations or adjustments (such as bindings). The overall shopping experience is described as smooth and efficient, with competitive prices and a broad assortment that inspires repeated use and recommendations.
I only received the fixings later because they were not in the first package. Otherwise, product, service, and delivery were great.
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Response from EASY-GLISS.COM
Hello, We apologize for the delay regarding the fixings. Thank you for your feedback. See you soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2023
Lack of support and communication. Website information is not accurate.
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Response from EASY-GLISS.COM
Hello Robertas, Could you please elaborate. We would love to hear what you were missing in order to improve our website. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Had some issues with shipping but everything else is ok. The item was shipped after 2 days instead of the same day as stated in their terms.
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Response from EASY-GLISS.COM
Hello Tomislav, First of all, here are the general conditions of sale: "c/ Order processing time If you place an order before 12pm: The product is available in our store stocks: your package is given to the carrier the same afternoon. The product is not available in our store: then an additional 24 hours is necessary to process your order. If you place your order in the afternoon, the processing time is postponed by one day. We are in the second case "article not available in store". That is, it has to be transported from another warehouse to the store to be prepared. This was written on the product sheet. So we have a 24 hours delay to ship the order. Then you placed your order at 7pm. As stated in the conditions, an order placed in the afternoon results in a processing time of one day. The delay is therefore two days. The shipment was done in accordance with our general conditions of sale. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Customs fees for Switzerland a bit high
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Response from EASY-GLISS.COM
Hello Henry, Indeed, this is the problem we encounter outside the European Union. Unfortunately, we do not decide on customs fees. Hoping the product meets your expectations. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2023
I did not receive the correct bindings even though I paid 40€ more to get the M instead of the L provided with the board.
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Response from EASY-GLISS.COM
Hello Lisa, As we have already informed you, you did receive the correct bindings. Indeed, there are no bindings in M. The sizes offered by this supplier are only M/L or XL. Moreover, you chose a men's board. Therefore, the sizes of the bindings are automatically different from women's sizes. Finally, regarding prices, they vary depending on the bindings and suppliers but not on sizes. Counting on your understanding. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2023
Very good
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Response from EASY-GLISS.COM
Hello Christian, Thank you for your order. See you very soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Good product delivered and quality of service
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Response from EASY-GLISS.COM
Hello Benjamin, We are pleased to have been able to meet your expectations. Excellent end of the season. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2023
All good
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Response from EASY-GLISS.COM
Hello Hubert, Thank you for your trust and your feedback. Excellent end of the season. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2023
Hello, I am disappointed with my delivery, wrong skis delivered in 157 instead of 167cms and bindings not conforming to my order, I think the assembler should have checked better what he was doing and what he delivered. However, a very responsive young lady during my call the day after delivery. This issue has put me in difficulty and will force me to rent because I was supposed to leave for a week with this pair of skis. I would like a commercial gesture from you. Best regards, Christophe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
Great ease of ordering.
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Response from EASY-GLISS.COM
Hello Christian, We are delighted to hear from you. The Eas-gliss.com team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/02/2023
Problem with the item that was not delivered in its original packaging and the product manual was missing. Customer service was not very responsive, several follow-ups before getting a response.
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Response from EASY-GLISS.COM
Hello, It turns out that during storage, the packaging of the ordered product was not well preserved. We therefore preferred to place the product in another packaging to protect it during shipping and allow you to store it in a proper condition. The shoes are new and therefore include all the elements sold with them. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Satisfied with my purchase, the delivery was long, I took express delivery but it took the time of a normal delivery. The package was well packaged. Nothing to say except for the delivery.
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Response from EASY-GLISS.COM
Hello Marco, We do not offer Express delivery. The package was prepared the day after the order, then left at 6 PM. You received the package the next day at 2 PM. Less than 48 hours for preparation, shipping, and delivery included. You benefited from the fastest delivery possible. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Various sports products, quality and competitive prices. However, the delays between ordering and shipping are a bit long even though the product is marked as in stock. Moreover, despite a delivery date set by the carrier DPD, the delivery date is postponed to a later date than initially planned. I have already had this problem with a previous order on another site with this carrier. Is it the home delivery that causes problems or does it also happen with pick-up points? Otherwise, this site presents a real interest in being patient.
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Response from EASY-GLISS.COM
Hello Juan, Thank you for your detailed feedback. We are sincerely sorry for the issue encountered regarding the delivery. It turns out that some regions indeed face more difficulties in being delivered. As you mentioned, this has happened to you with another company. However, we work with this delivery agency because they offer fast delivery at interesting prices (thus allowing us to offer free delivery to our customers). Finally, we do not believe that delivery to pick-up points will change. We offer delivery via Colissimo if you wish. See you soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2023
Because it has not been delivered
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Response from EASY-GLISS.COM
Hello Adur, The package is marked as delivered on our part. We have a signed delivery receipt dated 03/03/23. Please leave a notice before contacting customer service (provided for this purpose). If you still have not received the package, please contact us and we will get in touch with our delivery service to check if the package has been delivered or not. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2023
Delivery times long - Supplier for delivery to be reviewed
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Response from EASY-GLISS.COM
Hello Christelle, We are surprised by your feedback. Indeed, we work with a delivery service that allows delivery in 24h at minimum. (The times then vary depending on the country and delivery address). We take note of your feedback. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
The board has arrived and is defective/damaged.
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Response from EASY-GLISS.COM
Hello, We received your email on Saturday informing us that the board has a manufacturing defect. We took care of it the same day and will contact the supplier on Monday. We do not think it is fair for you to give us a notice of this type when we are not responsible for a manufacturing defect and we are doing everything possible to act as quickly as possible and find the best solution for you. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
An order that went very well. Delivery honored within the deadlines.
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Response from EASY-GLISS.COM
Hello, We are glad that everything went well. Excellent end of season. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2023
Perfect product, very well and safely packaged and delivered, however the goods were temporarily out of stock, so they only arrived after our departure for vacation. Otherwise, it would have worked. But after the vacation is before the vacation. Ski binding unfortunately set incorrectly, 314 instead of 341 mm. Can happen, I adjusted it.
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Response from EASY-GLISS.COM
Good day Klaus, We are pleased to hear of your satisfaction. We sincerely apologize for the delayed delivery and the concerns about the settings. We thank you for your understanding. It is a pleasure to work with customers like you. We will see you again soon. Your Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2023
Horrible, avoid!!! Bag received very small. I call customer service for an exchange. And I am spoken to very rudely, I have to reorder and pay shipping again and return the product and pay shipping again.. The lady tells me it's the game when you order on our site. No way to find a solution!!! Super commercial, I am shocked, AVOID THIS EASY GLISS SITE
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Response from EASY-GLISS.COM
Hello Sabrina, First of all, the size/volume of the bags is announced. We simply repeated the supplier's description. Moreover, as its name indicates
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
correct
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Response from EASY-GLISS.COM
Hello, Thank you for your purchase. Excellent end of the ski season. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2023
The transport boxes are of too poor quality, conclusion one binding found the box and is completely scratched. I call to know the length of the shoe, I am told 310mm, the shoes arrive and they are 303, the bindings are therefore poorly mounted.
I contacted the store which offered me no solution.
Conclusion, there are good products but the advice and transport remain completely goodbye
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Response from EASY-GLISS.COM
Hello Bryan, First of all, as you can imagine, packing a ski requires special boxes. Therefore, we cannot work with any boxes other than these. Furthermore, we are not responsible for the care taken by the carriers once the package has been entrusted to them. That is why we make sure to protect the skis as much as possible by using standard boxes and wrapping new skis in bubble wrap to protect them. Now regarding the sole length. It is indeed possible that the person you spoke to on the phone made a mistake. Indeed, the sole length can vary from one model to another (of the chosen brand). We are sorry and would like to apologize. However, following your request and as an exceptional measure, we have agreed to drill to match two lengths so that you can use two pairs of shoes. This is only because the sole lengths were close, and the chosen binding allows for adjustment of more or less one size. You just need to move the rear stop to adjust it to your shoe. Therefore, there is no need to make a commercial gesture since the skis are correctly drilled, and the bindings are adjustable to the desired length. Finally, you have already seen this on the phone following the receipt of the order. Our customers' opinions are important, but here you are highlighting a non-existent problem since the skis are perfectly usable. Best regards, The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Easy to access site. Delivery OK but not much care in the packaging of the parcel.
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Response from EASY-GLISS.COM
Hello Michèle, We thank you for your feedback. We will ensure to pass your feedback to our teams regarding the packaging. See you very soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2023
Junior is not 5-10 years
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Response from EASY-GLISS.COM
Hello Noelia, As a distributor, we use the product names given by the suppliers. According to our classification: -Baby: 0-5 years -Juniors: 5-10 years -Teens: 10 years and older If the mask does not suit you, you can return it to us. Best regards, The Easy-gliss.com team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2023
They are not responding to my assistance request sent
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Response from EASY-GLISS.COM
Hello, The ordered sled is perfectly functional. The friction on the sled is due to storage in the warehouse. You are asking for a 70% refund of the price for a product that will be in the same condition after use. Therefore, we cannot respond positively to your request. We hope you understand. Best regards, The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2023
Order received on the scheduled date and product in line with my expectations. Very good
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Response from EASY-GLISS.COM
Hello Lilian, Thank you for your purchase. Your satisfaction is our priority. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Delivery on time. A bit long waiting without response to my messages. Otherwise perfect. Snowboard received in well-protected packaging! I recommend.
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Response from EASY-GLISS.COM
Hello Denis, Please excuse us for the slightly long response time, we have done our best to respond to everyone as quickly as possible. However, we are glad that everything went well. Thank you. See you soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
be more precise in searches and descriptions. When looking for a ski bag, one is not looking for a hiking bag.
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Response from EASY-GLISS.COM
Hello Christophe, Thank you sincerely for your feedback. It is important for us to know your opinion. We will make sure to pass on the information. See you very soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Very good site
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Response from EASY-GLISS.COM
Hello Lucie, Thank you for your purchase. See you very soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
I had no trouble placing my order, everything was clear. The products are as described. I didn't give the 5th star because my package arrived torn, but that did not affect the products. Nevertheless, this is not attributable to easy-gliss but rather to the shipping manager.
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Response from EASY-GLISS.COM
Hello Jean-François, We sincerely thank you for taking the time to write such a detailed review. Your satisfaction is our priority. However, we are sorry that your package arrived in this condition. See you soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
Unfortunately, the store did not inform that my Scarpa are not ideally adjustable on the proposed binding. It is the seller's role to know the standards and not for us to do studies on binding standards...
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Response from EASY-GLISS.COM
Hello Christian, When you placed your order, you did not fill out the assembly form for the binding adjustment. Therefore, we could not know that you wanted to use touring ski boots on piste skis. Counting on your understanding. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
Perfect
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Response from EASY-GLISS.COM
Hello Erwan, Thank you for your feedback. Hoping to see you again very soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
All good; the delivery was fine
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Response from EASY-GLISS.COM
Hello José, We sincerely thank you for your comment. It is a pleasure for us to read a review like yours. See you soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Very fast shipping and in accordance with the order. Good quality products. Only downside, the website pages open too slowly and viewing the cart in real time is complicated. Despite this, I recommend this site 100%.
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Response from EASY-GLISS.COM
Hello Fabrice, We are sincerely delighted to have met your expectations. Thank you for your recommendation. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Hello... For the delivery, a code had to be given to the delivery person.. No mailbox delivery, hand delivery only... I waited for nothing... You should update the instructions.. Yours are from the Covid time My package was delivered to my mailbox.. That's very good.. I prefer Well received
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Response from EASY-GLISS.COM
Hello Beatrice, Our instructions are up to date. Delivery people are always instructed to ask for the code from customers. However, some delivery people take the liberty of not doing so. Hoping to have responded as best as possible. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Everything went well for the order, it arrived on time, except that the DPD delivery person delivered the equipment without anyone being on site, in front of the door.
Easy Gliss should pay attention to this delivery procedure of its subcontractor.
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Response from EASY-GLISS.COM
Hello Pascal, We take note of your feedback. It does happen that some agencies do not meet DPD's sales promise. However, it is often the same agencies that cause problems. Most of the time, feedback on delivery is positive. Finally, DPD allows for faster and cheaper delivery for customers. However, we offer delivery via Colissimo. Excellent ski season. See you very soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2022
No free return.
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Response from EASY-GLISS.COM
Good day Katharina, All General Sales Conditions are stated before each order. You can only place an order if you check "I have read and accept the General Sales Conditions". We hope for your understanding. Your Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
very good
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Response from EASY-GLISS.COM
Hello, Thank you for your purchase. See you soon. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
Sometimes I feel like the site is buggy
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Response from EASY-GLISS.COM
Hello Christophe, We are not sure we understood your feedback. If you wish to provide any clarification, please do not hesitate. Your feedback on your experience. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Sledge received in a damaged box, incorrectly sized, with no protection... Fortunately intact! Sledge dirty with dirt... They credited me €10 to my loyalty account but I don't plan to order from them again...
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Response from EASY-GLISS.COM
Hello Émilie, We are once again sorry. We have escalated the information to our teams. We have credited you €10. Since the sledge is intact, we do not see what more we could have done. The Easy-gliss.com team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2022
The ordered poles do not conform and I cannot reach you by phone
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Response from EASY-GLISS.COM
Hello Peggy, Thank you for your feedback. However, we are reachable by phone during the hours indicated on the site or by email, the customer service would have gladly answered your questions. It would have been wiser to send us an email with photos, rather than rating us this way. Counting on your understanding. The Easy-gliss team
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