Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
The item was broken in its intact packaging. I am waiting for its replacement by Vola after contacting Easy Gliss customer service.
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Response from EASY-GLISS.COM
Hello Philippe, We are surprised by your feedback. Indeed, as you specify, the packaging is intact, so it is a manufacturing defect. Moreover, our team handled the customer service on the same day. The replacement product was sent the next day. Our team was more than responsive, as was the supplier. Therefore, we do not think such feedback with such a rating is justified. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/11/2022
I have received other skis different than the ones bought. When I emailed Easygliss, they told me the courier would collect them and send me the correct ones again, but it’s been already 10 days since my first claim. I want to receive the proper skis bought.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
Easy navigation, all the details of the material are indicated but the search criteria are not always respected. Very good packaging, however DPD is very poor! But you are not to blame.
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Response from EASY-GLISS.COM
Hello Marc, Thank you sincerely for your feedback. Your experience matters to our clients as well as to us. Can you clarify the part "search criteria"? Thank you for your understanding regarding DPD. It is true that we unfortunately cannot control the quality of services provided by carriers. Excellent end of year holidays. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
It works well and I managed very well with the translator
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Response from EASY-GLISS.COM
Hello Juan Luis, We are glad that you found what you were looking for. The site is available in five languages (English, German, Italian, Spanish, and French) to satisfy all our customers. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Everything is fine.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Great advice for remote sales. The wear of the used shoe is excessive. We are on a product that I would not have bought. You are going a bit far on the viability of the used shoe.
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Response from EASY-GLISS.COM
Hello Sabine, All our used products are checked (and maintained for skis = sharpening waxing). The price is then set according to the wear of the product. Additionally, specifying that the present wear only concerns the screen printing, meaning that a liner or a sole that is too worn will be replaced. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/09/2022
an insufficient automatic information but a very responsive customer service.
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Response from EASY-GLISS.COM
Hello Jean-Christophe, We take note of your feedback. Thank you for taking the time to share your feelings with us. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
Fast delivery, very pleasant site
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Response from EASY-GLISS.COM
Hello Mélanie, Thank you for taking the time to give us feedback. Your opinion matters a lot. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Quality material sold on this site
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Response from EASY-GLISS.COM
Hello Christian, Thank you for your feedback and your trust. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2022
The site is clear, orders are easy to place. Too bad DPD (delivery company) does not deliver packages on time. And when it cancels a delivery, it does not notify you.
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Response from EASY-GLISS.COM
Hello Thomas, We would like to thank you for your feedback. Regarding the delivery, as you mentioned, it is a delivery company that takes care of it. Therefore, we cannot manage the package once it is entrusted to the delivery company. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, there is a small misunderstanding, I ordered skis with Rossignol bindings and I received skis with Look bindings, please explain why?
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Response from EASY-GLISS.COM
Hello Franck, The Look brand is a brand of bindings that is part of the Rossignol group. The bindings received are indeed those indicated in the title of the product sold. Hoping to have answered your question. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Just a few small impacts on the skis!!
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Response from EASY-GLISS.COM
Hello Adrien, We are surprised by your feedback. The skis shipped are new and packaged to protect them during transport. If the impacts are too significant or may come from manufacturing defects, we invite you to contact our service (only if the skis have not been used). The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Order tracking not available with the carrier and notified on the same day that delivery would not take place.
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Response from EASY-GLISS.COM
Hello Francois, We are surprised to read your feedback. Indeed, regarding tracking, it is normally available from the preparation of the package until its arrival. As for delivery, we cannot manage the package once it is handed over to the delivery person. Hoping to have met your expectations regarding the ordered product. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
compliant and delivered on time
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Response from EASY-GLISS.COM
Hello Agnes, We are delighted to have met your expectations. Thank you for taking the time to leave us a review. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
Not at all to criticize but the packaging was very damaged.
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Response from EASY-GLISS.COM
Hello James, We are sincerely sorry. Unfortunately, we cannot control the quality of service and the care taken by the delivery person. However, we do our best to protect the product as much as possible so that it arrives in good condition regardless of transport conditions. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Good, product and delivery times as expected
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Response from EASY-GLISS.COM
Hello Pierre, Thank you sincerely for your feedback and for your trust. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
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Response from EASY-GLISS.COM
Hello Philippe, We are glad to learn of your satisfaction. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
Order received without issues. Super bag. I prioritized a French site and I am not disappointed.
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Response from EASY-GLISS.COM
Hello Thomas, We are pleased to learn of your satisfaction. We are delighted to have met your expectations. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Site ok, fast delivery, responsive customer service
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Response from EASY-GLISS.COM
Hello Philippe, Thank you sincerely for taking the time to leave a review. We are pleased to have met all your expectations. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Received package torn and missing 2 items
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Response from EASY-GLISS.COM
Hello Didier, We would like to apologize once again. The delivery is indeed the cause of the loss of two products. Unfortunately, we are not able to control the quality of the services and the care taken by the delivery company once the package is entrusted to them. Moreover, you have been refunded the amount corresponding to the missing products. Hoping to have responded as best as possible. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2022
The package was torn on the side and the file was missing!!!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/03/2022
The purchase and the correct shipment took too long, like 10 days. The ski boot in my size had no way to fit my foot but was perfect. I had to return it and therefore paid shipping costs of €9 and return costs of €18 and I have nothing. Too expensive
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Response from EASY-GLISS.COM
Hello Igone, We are sorry that you are disappointed with your experience on our site. Regarding delivery, we cannot bear the costs on our part below a certain order amount. Now about the return of the order. Our sales conditions specify that you have to pay the return shipping costs unless the return is due to an error on our part or an original defect of the product. Finally, these conditions were accepted when placing the order. We hope you understand. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
a first shipment and a return: ski length not compliant no instructions on the bindings competitive price shipping speed
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Response from EASY-GLISS.COM
Hello Michel, We would like to apologize once again for the ski length error during the first shipment. Regarding the instructions, we are surprised. Indeed, when the instructions are present with the binding, we put it in the packaging with the skis. This should have been the case for your order. We will pass this information on to our teams. Finally, it is important for us that you are satisfied despite the error that occurred at the beginning. Have a great end of ski season. The easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
the packaging: the skis should be a little better protected
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Response from EASY-GLISS.COM
Hello François, We are sincerely surprised by your feedback. Indeed, all our new skis are packaged in bubble wrap and then in a box sized to the product. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/03/2022
Product has defects. No response to my email.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/02/2022
Missing item in the received box. Despite my contract with customer service and the delivery person, no solution was found. The pretext for not refunding me is that I accepted the box without raising any reservations, which in my opinion is pure bad faith and a way for the delivery person to protect themselves legally, which was also confirmed to me by the delivery service's customer service. Everyone is passing the buck and hiding behind procedures that would require unpacking all the packages that arrive at my place in front of the delivery person to validate that everything is in order before accepting it, which obviously no one does.
The Easy-Gliss customer service apparently contacted the delivery person to obtain compensation but without success, leaving me to fend for myself to obtain redress. I am very lucky that the item did not have a very high value…
In short, quite shocking the complete disinterest of the customer once the payment is made… but this is becoming the norm as everyone knows…
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Response from EASY-GLISS.COM
Hello Loris, Indeed, the problem is the fact of not having raised any reservations. The primary objective is to protect the customer when receiving a damaged package and thus allow them to request a refund if products are missing or damaged. However, if no reservation is made, it means that the customer accepts the package as is. It is therefore not possible to turn against the carrier because nothing proves that the delivery is the cause of the damage to the products. Moreover, our delivery person allows the choice of the date and time slot for delivery to enable the customer to be present. The possibility of seeing the package before accepting it is therefore available to everyone. Finally, despite this, we always try to offer quality service to our customers. We have therefore contacted the carrier to try to find a solution. According to their delivery policy, no solution was possible. This is therefore independent of our will, we cannot in any way decide on the conditions defined by the carrier. We do not leave our customers to fend for themselves as you say, on the contrary, we have done our utmost to find a solution to your case. Unfortunately, this did not lead to anything. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
Unfortunately, the shipping (transport) experienced huge delays. Excellent merchandise.
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Response from EASY-GLISS.COM
Hello Emilio, We would like to apologize for the delay caused by the carrier. We hope you are still satisfied with our services. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
Hello, The skis were not fitted to my shoe size as I had requested. It's a shame.
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Response from EASY-GLISS.COM
Hello Tiffany, We are truly surprised by your feedback. We have set up a mounting form in order to directly adjust our customers' skis. However, it may be that the adjustment was forgotten. If that is the case, we sincerely apologize. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/02/2022
Order not received
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Response from EASY-GLISS.COM
Hello, We would have appreciated it if you had contacted our customer service regarding your delivery difficulties. Indeed, your package was returned to us today. Would you like us to resend your order or proceed with your refund? Awaiting your response. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
Excellent seller, good speed with DPD (6 days with the weekend in between), good prices although the France/Italy shipping is not very cheap (10€) .. I recommend larger orders, above 269€ shipping is free.
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Response from EASY-GLISS.COM
Hello, We are pleased that the delivery went well. I would like to thank you for your patience and support. However, we understand that for a small order the standard price of 10€ may seem high. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/02/2022
The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.
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Response from EASY-GLISS.COM
Hello Clara, It turns out that your product was damaged during transport. The condition of the package at the time of receipt clearly indicated that there was a risk of damage to the product. For this reason, reservations should have been made at the time of receipt. By purchasing the product you accepted the GTC (General Terms and Conditions of Sale). We would like to make it clear that we are not aware of any defect or error in the product on our part. For this reason, we cannot accept the return or refund of the product if no reservations were made. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
The snowboard arrived damaged because the bindings moved around in the box which traveled a lot. The delivery by DPD is deplorable! Your shop is still not bad
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Response from EASY-GLISS.COM
Hello Hubert, We are surprised by your feedback. Indeed, we did not receive an email reporting a problem with the received product. Moreover, the snowboard is packaged in bubble wrap separately from the bindings. Therefore, it is hard to imagine that the board was damaged by the bindings. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
Fast shipping and good communication. Order of ski poles. A bit of bubble wrap around the items would have been a real plus.
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Response from EASY-GLISS.COM
Hello Antoine, The poles are already protected by plastic packaging plus a cardboard packaging for transport. In terms of ecology and economy, we cannot afford to put bubble wrap on each of our products. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
Delivered very quickly without extra charge
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Response from EASY-GLISS.COM
Hello Catherine, We are delighted that everything went well. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
Not bad, but their dpd delivery person gets confused if we change the delivery address on their site. Result: 15 days before I found my package.
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Response from EASY-GLISS.COM
Hello Sébastien, Unfortunately, we are not responsible for the management and organization of transport. However, we are sorry that the delivery went poorly. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2022
An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!
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Response from EASY-GLISS.COM
Hello Jean-Philippe, Bruno, Jacques, Your comment is exceptional. Just read those posted on Google, with names that are not even yours to see your state of mind and your frustration. As we saw with you, there was only one part to change and not the entire product to return. You chose to refuse the sending of the part and preferred to return the product at your expense. There is no point in recounting the facts as you wish, even less to post multiple reviews with different accounts. Indeed, this will not change the satisfaction of many other customers. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
The ordered skis are indeed in accordance with the information, perfect little issue with the shoes, the ordered size is not the one received, but immediate refund, very good responsiveness, impeccable service.
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Response from EASY-GLISS.COM
Hello Marc, We are delighted that everything went well. We would like to apologize once again for the error regarding the shoe. Thank you again for your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Very fast delivery, soles indeed clean and in good condition on the skis (surfacing and waxing done correctly, with sharpening of the edges). However, the top of the skis (serigraphy has aged well), otherwise skis ready to be used safely, just the aesthetic side that is lacking.
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Response from EASY-GLISS.COM
Hello Laurent, We notice that you took the time to observe the maintenance of the skis and to give us feedback on this point. We thank you for that. Regarding the serigraphy, it is indeed the risk for second-hand skis. However, we hope that the product will meet your expectations. Thank you. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/02/2022
Hello, the skis arrived poorly adjusted for the binding spacing. Yet I had specified: the shoe size, the length in mm and the brand of the shoes... I am surprised that there is, I think, at least 1 cm to modify and moreover the 2 bindings are not at the same spacing (the other one is missing 1/2 cm). In short, it seems a bit hastily done because both should at least have the same adjustment. Having two left hands, I will have to go to a rental shop for the adjustment and especially feel uncomfortable arriving with new skis that I did not buy from him... moreover delivery 1 day after the date announced by the delivery person.
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Response from EASY-GLISS.COM
Hello Bertrand, The return of the skis was offered to you. If you refused it, it's your choice, we cannot do anything more. The Easy-gliss.com team
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