Customer reviews of EASY-GLISS.COM

I purchased TWO pairs of skis.
According to their website the skis were supposed to arrive by feb 21.
After buying the skis they sent an email saying they would deliver a week later.
After 5 days they sent an email with the tracking number.
However, the day before the delivery, or a week after the purchase, they send another email saying unfortunately they only sent ONE pair of skis...
So.. they sent half of my order assuming I was OK with that and it arrived almost one week after it was supposed to according to their website at the time of placing the order....

The 48-hour deadline was not met. Order placed on Saturday arrived on Thursday. Order was taken late. Had to call customer service.

I received my order very quickly. However, the skis delivered do not match those in the photo in the catalog! Disappointment and another negative point is that the delivery person left the skis in front of our door without notifying us, luckily there were no thieves!!!

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

Does not answer the phone. Shipping could be a bit faster.

The skis arrived in a simple cardboard box without additional protection even though they are fragile. The pre-settings were completely wrong and I had to ask a store to fix them. Additionally, the inside of the ski was damaged and seems to have been patched. I will never buy from them again

When 8 cm makes the difference… even on the ski slopes!
I ordered a pair of skis from Easy Gliss with high expectations for a vacation in Austria, but they arrived 8 cm shorter than promised. Yes, you read that right: 8 centimeters which, as we know, make a huge difference in many situations!
Imagine the scene: ready to race down the slopes at full speed, and then, a moment of confusion… “But where did my extra 8 cm of adrenaline go?” It seemed like Easy Gliss had decided to give me a “minimalist” gift to see if I could turn a pair of short skis into a new sport: “compact skiing,” ideal for those who like to travel light (even if it comes at the expense of a bit of downhill speed).
The situation became even more complicated when, after contacting customer service to find a solution – perhaps a voucher or a discount to compensate for the error – I found myself hitting a wall: no compromise, just the obligation to choose between returning the product (and then spending more to rent a pair of skis) or keeping these “compact” skis. In short, a categorical refusal of any balanced solution, which practically forced me to opt for the least costly option, even if it was not at all what I wanted.
The staff, who had even installed the bindings for the shoes (probably wearing thick glasses to not notice the incorrect length indicated on every centimeter of the packaged ski), explained the error in a manner as enigmatic as it was absurdly ironic, leaving me wondering if the correct size was simply “out of stock” and if those 8 cm represented the last frontier of winter DIY. After long negotiations, I had to choose between giving up my vacation plans or bearing the extra cost of renting. Caught between pragmatism and humor, I opted to keep the skis – 8 cm shorter, but 8 cm more of stories to tell!
If you are looking for a dreadful shopping experience that not only offers you a (almost) compliant product but also a good dose of anecdotes and laughs, Easy Gliss is the perfect place. And remember: in life, sometimes, it only takes 8 cm to change perspective… or at least to race down the slopes with a touch of irony.

Great, everything went well except when the delivery person left the package in front of the door and we found it in the evening in front of our house…
Luckily no one took it!

Delivery by GLS is always to be avoided, this delivery company is unbearable and respects nothing. The delivery person passes in front of the address and does not stop to drop off the damaged box at the relay point leaving a message: in your absence... Unacceptable procedure

fast delivery. Good price. just disappointed to see 2 small scratches (1 on the sole and 1 on the tip) and some small stains on new skis. Nothing very serious but I expected skis without any marks

The delivery arrived late, and no response was given despite my inquiry by email. Moreover, their phone number is always on voicemail despite many attempts. Too bad because the price of the purchased product is really very interesting… Good luck with the work you have left to improve.

Package delivered to a different address than the one indicated during the order.

Deadline not met. Order on 15/01 delivered on 22/01 very far from the announced deadlines. Very disappointed.

No user manual for the shoe. It was by trying other models at Decathlon that the saleswoman showed me on their shoes that we could enlarge the straps by turning them. Paid return while many sites operate with free returns. If delivery and return were free, I would have recommended another pair of shoes until I found the right one. But I am not going to pay the transport costs back and forth for each shoe ordered. So I will already stop after one try. Too bad

Order sent to the wrong destination, hence delivery delay.

Quick shipment of the order, however, unresponsive after-sales service that claims not to belong to an online commerce group to justify itself. I had to return my order due to a size issue, shipping costs at the customer's expense and refund still pending even though the package has been received for over 10 days. When contacting the service, the people are extremely unpleasant and hang up on you. I used to order from competing mountain sites and never had such problems.

Helmet received in the wrong size. Customer service offered me a refund or an exchange, then no further action.

Scarpa with a defect and unwearable

Unique photo, multiple products

Only one pair of sneakers delivered out of the two ordered!

Two 87-degree edge angles are missing, I request to return or refund the amount

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Although the soles and edges are good, the upper part is not worn from use (obviously the paint is normal to suffer wear), it just has multiple breaks.
It is disappointing and abusive that a prestigious site like Easy-gliss sells skis in these conditions. I bought my previous skis online from another site and this problem did not come to my mind.

Delivery and order OK But I thought the length of the poles would correspond to a length greater than mine in the end same length The return policy is too complicated and discouraging: print a withdrawal form, fill it out and manage to send it all back by post with a long package....I gave up and I keep the poles as duplicates too bad. I will not place an order on this site because of this

For 6 days I had no news of the shipment.

Lack of clarity on the products... I bought Hero A15 and I receive A17 informing me that they are the same!!!!

Ordering the skis was easy and they are well packaged and installed. However, the delivery time was much longer than expected and the final cost was higher due to import costs. International import costs were not estimated or mentioned during the purchasing process. If this was mentioned, it was not clear to me. This makes me doubt that I will use Easy-Gliss again.

Poor communication, no answer to my message. Other Companies keep better communication and information with the client. The carrier (BRT) also does not communicate: one has to check their website multiple times. Again, other carriers are better.

Order compliant
One star less because return fees are charged for size exchange

Easy-Gliss is a good company, however the delivery company DPD they use is not up to par. 13 days to deliver a pair of skis!!! They need to change delivery companies quickly!!!

No problems with ordering and payment. However, the packaging was not great. The skis moved too much inside the package. The package seems to have been opened during transport to see the contents.

Packaging without bubble wrap, all mixed products, arrived with all packaging damaged and fart in crumbs. They want to charge me for the return, to be avoided!

I am pleased with the skis but I have not skied with them yet. They were shipped quickly and well packaged. I understood that the skis would be set up and waxed. They were not set up or waxed. I thought the price was very good compared with other sites but discovered, too late, that I needed to pay Customs and Excise Duty on top of the price. The other companies had included it in their price.

Very good material, the advice by phone was very good. But it is very difficult to reach them and the promise of delivery within 48h ended up taking 7 days!!!

Delivery rather fast.
Fragile skis, deteriorate quickly…
Customer service does not compensate for significant damage for 4 days of skiing…
Too bad

Satisfied with the operation of the Easy-gliss site, but very unhappy with the carrier DPD who delivered to a completely ridiculous address and took 1 week to deliver my order

Too much delay in shipping! No information from the transport company!

I ordered ski pants on the easy-gliss.com site. Upon receipt of the package, it was so poorly packaged that the contents were accessible without unpacking, resulting in the ordered product not being inside. I directly informed Easy-Gliss of the situation by sending them photos of the package that clearly show the totally inadequate packaging. After multiple follow-ups, with no response from them, the seller indicates that he has made a complaint to the carrier (as if the poor packaging of the package was the carrier's fault) and that he was waiting for the results of the investigation. In the meantime, no pants, no refund while I need to go skiing... Seller to avoid. In addition to poorly packaging their products, they do not comply with the legislation in this type of situation which requires a refund to the customer.

Experience at the limit of the absurd. More than 15 days of delivery, total support from customer service (writing 3 messages without ever getting a response), completely inexperienced telephone customer service staff. In the end, I had to personally pick up my product from the carrier's warehouse. Great discounts, but they come at a high price. The seller is absolutely not recommended.

The skis were delivered with 85mm brakes while the ski is 87mm wide. So they rub the sides which is not ideal. I will have to have them replaced. Price was good though.