Customer reviews of EASY-GLISS.COM

Hello Cristina, We are very sorry that your delivery did not go smoothly. We will pass on your comments to the carrier. See you soon The Easy-gliss.com team

Hello Franco Your parcel has been lost by the carrier and a refund procedure is underway. We are sorry to hear about this incident, but we will do our utmost to ensure that your order is reimbursed as soon as possible. Sincerely

Hello Filippo, The skis are advertised as second-hand, and it is also stated that they have scratches and wear from use, which justifies the price. There is also a photo of the product showing the defects. We are aware that the product may not meet your expectations and you always have the option to return it for a refund. Best regards

Hello Pierre, We are surprised to read your feedback. Indeed, it is common for us to send packages later at the customer's request. Moreover, we respond to all our emails. However, we have not received any email from you. When you remain unanswered by email, we can advise you to make a call to communicate your needs. Finally, regarding prices. We are free to set our prices and we are at the lowest prices within the limits of possibility. It is up to you to choose which site you want to order from. The Easy-gliss.com team

Hello Franck, As we could see with you, we did not receive any email from you. Nor even a return request, this option was indeed available on our site. Once your request was made, we processed it as quickly as possible. Moreover, you mentioned modifying your return to better represent your experience. We would appreciate it if you could do so. Thank you in advance. The Easy-gliss.com team

Hello Stéphane, We did our best to expedite your request with DPD. As we certainly had to explain to you, we can only deal with the agency in our city. Which then transmits the information to the agency that delivers to you. It may indeed be that not all agencies are as responsive as ours. However, overall DPD is the agency offering the best delivery times at the best prices. Additionally, we also offer delivery via Colissimo if you wish. Counting on your understanding, The Easy-gliss.com team

Hello Robertas, Could you please elaborate. We would love to hear what you were missing in order to improve our website. The Easy-gliss.com team

Hello Lisa, As we have already informed you, you did receive the correct bindings. Indeed, there are no bindings in M. The sizes offered by this supplier are only M/L or XL. Moreover, you chose a men's board. Therefore, the sizes of the bindings are automatically different from women's sizes. Finally, regarding prices, they vary depending on the bindings and suppliers but not on sizes. Counting on your understanding. The Easy-gliss.com team

Hello, It turns out that during storage, the packaging of the ordered product was not well preserved. We therefore preferred to place the product in another packaging to protect it during shipping and allow you to store it in a proper condition. The shoes are new and therefore include all the elements sold with them. The Easy-gliss.com team

Hello Adur, The package is marked as delivered on our part. We have a signed delivery receipt dated 03/03/23. Please leave a notice before contacting customer service (provided for this purpose). If you still have not received the package, please contact us and we will get in touch with our delivery service to check if the package has been delivered or not. The Easy-gliss.com team

Hello Christelle, We are surprised by your feedback. Indeed, we work with a delivery service that allows delivery in 24h at minimum. (The times then vary depending on the country and delivery address). We take note of your feedback. The Easy-gliss.com team

Hello, We received your email on Saturday informing us that the board has a manufacturing defect. We took care of it the same day and will contact the supplier on Monday. We do not think it is fair for you to give us a notice of this type when we are not responsible for a manufacturing defect and we are doing everything possible to act as quickly as possible and find the best solution for you. The Easy-gliss.com team

Hello Sabrina, First of all, the size/volume of the bags is announced. We simply repeated the supplier's description. Moreover, as its name indicates

Hello Bryan, First of all, as you can imagine, packing a ski requires special boxes. Therefore, we cannot work with any boxes other than these. Furthermore, we are not responsible for the care taken by the carriers once the package has been entrusted to them. That is why we make sure to protect the skis as much as possible by using standard boxes and wrapping new skis in bubble wrap to protect them. Now regarding the sole length. It is indeed possible that the person you spoke to on the phone made a mistake. Indeed, the sole length can vary from one model to another (of the chosen brand). We are sorry and would like to apologize. However, following your request and as an exceptional measure, we have agreed to drill to match two lengths so that you can use two pairs of shoes. This is only because the sole lengths were close, and the chosen binding allows for adjustment of more or less one size. You just need to move the rear stop to adjust it to your shoe. Therefore, there is no need to make a commercial gesture since the skis are correctly drilled, and the bindings are adjustable to the desired length. Finally, you have already seen this on the phone following the receipt of the order. Our customers' opinions are important, but here you are highlighting a non-existent problem since the skis are perfectly usable. Best regards, The Easy-gliss.com team

Hello Noelia, As a distributor, we use the product names given by the suppliers. According to our classification: -Baby: 0-5 years -Juniors: 5-10 years -Teens: 10 years and older If the mask does not suit you, you can return it to us. Best regards, The Easy-gliss.com team

Hello, The ordered sled is perfectly functional. The friction on the sled is due to storage in the warehouse. You are asking for a 70% refund of the price for a product that will be in the same condition after use. Therefore, we cannot respond positively to your request. We hope you understand. Best regards, The Easy-gliss.com team

Hello Christophe, Thank you sincerely for your feedback. It is important for us to know your opinion. We will make sure to pass on the information. See you very soon. The Easy-gliss.com team

Hello Christian, When you placed your order, you did not fill out the assembly form for the binding adjustment. Therefore, we could not know that you wanted to use touring ski boots on piste skis. Counting on your understanding. The Easy-gliss.com team

Good day Katharina, All General Sales Conditions are stated before each order. You can only place an order if you check "I have read and accept the General Sales Conditions". We hope for your understanding. Your Easy-gliss.com team

Hello Émilie, We are once again sorry. We have escalated the information to our teams. We have credited you €10. Since the sledge is intact, we do not see what more we could have done. The Easy-gliss.com team

Hello Peggy, Thank you for your feedback. However, we are reachable by phone during the hours indicated on the site or by email, the customer service would have gladly answered your questions. It would have been wiser to send us an email with photos, rather than rating us this way. Counting on your understanding. The Easy-gliss team

Hello Alexandre, Thank you for your feedback. We take note of your comment. Indeed, according to the procedure we follow, the product should have been wrapped in protective plastic. We will ensure to pass your feedback to our team. We apologize. The Easy-gliss.com team

Hello Morgane, It may be that during storage some boxes do not withstand. However, the condition of our products is checked before being sent. Excellent end of year holidays. The Easy-gliss.com team

Hello Philippe, We are surprised by your feedback. Indeed, as you specify, the packaging is intact, so it is a manufacturing defect. Moreover, our team handled the customer service on the same day. The replacement product was sent the next day. Our team was more than responsive, as was the supplier. Therefore, we do not think such feedback with such a rating is justified. The Easy-gliss.com team

Hello Sabine, All our used products are checked (and maintained for skis = sharpening waxing). The price is then set according to the wear of the product. Additionally, specifying that the present wear only concerns the screen printing, meaning that a liner or a sole that is too worn will be replaced. The Easy-gliss.com team

Hello Franck, The Look brand is a brand of bindings that is part of the Rossignol group. The bindings received are indeed those indicated in the title of the product sold. Hoping to have answered your question. The Easy-gliss.com team

Hello James, We are sincerely sorry. Unfortunately, we cannot control the quality of service and the care taken by the delivery person. However, we do our best to protect the product as much as possible so that it arrives in good condition regardless of transport conditions. Counting on your understanding. The Easy-gliss.com team

Hello Didier, We would like to apologize once again. The delivery is indeed the cause of the loss of two products. Unfortunately, we are not able to control the quality of the services and the care taken by the delivery company once the package is entrusted to them. Moreover, you have been refunded the amount corresponding to the missing products. Hoping to have responded as best as possible. The Easy-gliss.com team

Hello Igone, We are sorry that you are disappointed with your experience on our site. Regarding delivery, we cannot bear the costs on our part below a certain order amount. Now about the return of the order. Our sales conditions specify that you have to pay the return shipping costs unless the return is due to an error on our part or an original defect of the product. Finally, these conditions were accepted when placing the order. We hope you understand. The Easy-gliss.com team

Hello Michel, We would like to apologize once again for the ski length error during the first shipment. Regarding the instructions, we are surprised. Indeed, when the instructions are present with the binding, we put it in the packaging with the skis. This should have been the case for your order. We will pass this information on to our teams. Finally, it is important for us that you are satisfied despite the error that occurred at the beginning. Have a great end of ski season. The easy-gliss.com team

Hello Loris, Indeed, the problem is the fact of not having raised any reservations. The primary objective is to protect the customer when receiving a damaged package and thus allow them to request a refund if products are missing or damaged. However, if no reservation is made, it means that the customer accepts the package as is. It is therefore not possible to turn against the carrier because nothing proves that the delivery is the cause of the damage to the products. Moreover, our delivery person allows the choice of the date and time slot for delivery to enable the customer to be present. The possibility of seeing the package before accepting it is therefore available to everyone. Finally, despite this, we always try to offer quality service to our customers. We have therefore contacted the carrier to try to find a solution. According to their delivery policy, no solution was possible. This is therefore independent of our will, we cannot in any way decide on the conditions defined by the carrier. We do not leave our customers to fend for themselves as you say, on the contrary, we have done our utmost to find a solution to your case. Unfortunately, this did not lead to anything. The Easy-gliss.com team

Hello Emilio, We would like to apologize for the delay caused by the carrier. We hope you are still satisfied with our services. Sincerely, The Easy-gliss.com team

Hello, We would have appreciated it if you had contacted our customer service regarding your delivery difficulties. Indeed, your package was returned to us today. Would you like us to resend your order or proceed with your refund? Awaiting your response. The Easy-gliss.com team