Customer reviews of EASY-GLISS.COM

The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.

The snowboard arrived damaged because the bindings moved around in the box which traveled a lot. The delivery by DPD is deplorable! Your shop is still not bad

An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!

Hello, the skis arrived poorly adjusted for the binding spacing. Yet I had specified: the shoe size, the length in mm and the brand of the shoes... I am surprised that there is, I think, at least 1 cm to modify and moreover the 2 bindings are not at the same spacing (the other one is missing 1/2 cm). In short, it seems a bit hastily done because both should at least have the same adjustment. Having two left hands, I will have to go to a rental shop for the adjustment and especially feel uncomfortable arriving with new skis that I did not buy from him... moreover delivery 1 day after the date announced by the delivery person.

Item as described and pictured, well kept and good communication, the problem was the transport..... After 10 days of not knowing what happened to my skis, I decided to report the matter to the postal police and strangely after 1 and a half days, the skis arrived at home.......

Worst online purchase experience ever.
Order placed on 26-11-2021 and delivered on 11-12-2021.
As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!!
I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss)
I had to rectify this mess again, and provide the correct delivery details to the courier company.
Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others)
In summary:
1- The website personnel are very badly organized and cannot relay a simple address detail to the courier.
2- They have a serious lack of communication and stock management.
3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock.
4- They do not offer any detaxation form as other sites do.
I do not recommend at all!

The navigation, service, and shipping are very good.
Upon receipt, my skis, although second-hand, have the sole in good condition and are waxed, but they are very, very worn...

Great prices but the return procedure is too complicated.

The shipping went quickly, but the price-performance ratio is not right.

Package received crushed and soaked with footprints on the box, what happened with the carrier? Moreover, the shoe dimensions were given as well as the size and weight: Despite this, the bindings were not adjusted. It's a shame.

Not practical to use with a smartphone as it only allows selecting 1 filter criterion, maybe a temporary bug??

Lack of communication, deadlines not met, carrier commitment not respected

Disappointed. The second-hand skis purchased were sold dirty. I thought they would be at least checked, cleaned a minimum, I am not even sure they were waxed, it was a low price indeed but I am still disappointed... I will not try second-hand on this site again.

The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense

The photographs of the item do not reflect its actual state of use; on the contrary, they seem deliberately made to hide it. If it hadn't been for the fast delivery, I would have only given one star. Too bad because at first I was happy to have found a serious company.

They took fifteen days. I had to write twice to find out if there was any problem. Finally, they told me that the size of my boots in mm was missing. I had initially communicated that I wore a size 43. I was not asked to complete the information until I insisted several times if there was any problem. I went skiing with my old skis.

Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.

The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...

The description does not match the product sold

very poor customer listening, no service my package was delivered to the wrong relay and in another village after contacting them they explained to me that it was not serious I just had to go pick it up I would have at least liked an apology and some listening site to avoid

Already the 2nd purchase. Interesting prices, fast delivery, but this time the bindings were poorly installed (offset by a few mm), the brakes strongly rub against the skis. I almost returned them

I ordered skis on this site on 11/12/2021. It is now 18/01/2022 and I still have not received my skis. I have made numerous complaints to customer service without any response from them.

The second-hand skis received look nothing like the photo. They arrived very damaged and the response we received is that they are second-hand and we will not take photos of all the skis... I feel deceived and SCAMMED!!!!

Ski boots in miserable condition! This is neither nice to look at nor safe! I will NEVER order again and hope to receive a full refund! Return shipping must be PAID by ME. Also, the wrong size was delivered. NEVER AGAIN!

Unfortunately, the rust on the bindings was not included in the price...

It is about better rating the condition of the skis which was just correct and not in very good condition!

Problem with bindings and after-sales service is clearing customs while the skis have not been used

The delivery person (DPD) is unacceptable. As for Easy-gliss, nothing to complain about, everything was very good. One piece of advice, do not work with this carrier anymore.

My opinion is very good regarding the seller, Easy-Gliss, but the transport is a disaster. 3 weeks to get my package and 6 rabbits placed while I was waiting for them at home... in the end, the products arrived with the packages ripped open (so all products in disarray). Miraculously they seem to work...

Received more than 10 days after the order (despite the additional delays from Black Friday) no one answers the phone, email exchanges are barely friendly. The only solution found when I expressed my dissatisfaction (it was for a birthday) was the cancellation of the order. I specify that the order was shipped 1 week after payment. And if you don't contact them, no one warns you. Black Friday being every year, why not organize in advance like many other shops of the same kind... this was my first order, there won't be a second! I couldn't give the gift on time!

The skis arrived and the bindings were not adjusted even though the information was requested at the order...

The boots arrived full of mud, dust, and grass. Also, the inside was not 100% clean as mentioned in the description.
The shipping was very fast, the packaging perfect

The boots have arrived and they are used. At no time on the website did I see that it said it was a second-hand product. And since there are shipping costs both for shipping and for returns, I had to keep them. To avoid losing more than 15 euros just in transport.

Maybe...

Very good fast shipping, however I am very disappointed with the return service which is non-existent, return costs are 100% at the buyer's expense and no returns possible at relay points, so I had to return my item via Colissimo which cost me 4 times the shipping fees of the order.
So be careful!!! Choose your item well because returns are not EASY...

I am disappointed because the skis were a gift and they arrived dirty with dirt... it's really disappointing

Indicated in the order that the boots would be adjusted to the purchased skis, and the bindings have not been adjusted.

Simply bad.

Delivery error regarding the ski shoes... forced to return the unwanted shoes while waiting for mine.
Too bad it falls on me...
I hope for a commercial gesture from Easy-gliss.

Purchase of skis €600, binding assembly €50 too expensive