Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
Products conform, but I couldn't apply the 15% discount code (12YEARS) without any reason being provided to me.
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Response from EASY-GLISS.COM
Hello François,
Regarding the discount, it is indicated in the promotion that only products without a section represented by a marmot are eligible for the reduction.
However, it turns out that the products in your order had a marmot section.
Next time, if in doubt, do not hesitate to contact us for explanations.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Even if the skis are on sale, it would be good to package them more properly
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Response from EASY-GLISS.COM
Hello Patrick,
We are surprised to learn that you encountered problems with the packaging.
Indeed, we always protect the skis with bubble wrap inside the packaging.
The boxes are the thickest we can use.
Thank you for your feedback, it is important for us to know your opinion.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2021
It is a pity that the stock of products is not up to date.
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Response from EASY-GLISS.COM
Hello Didier,
We are sorry for the inconvenience encountered.
At the time of your order, we indeed encountered some updating issues.
Hoping to see you again.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
The product and its price are excellent, but what can I say about the delivery follow-up and the delivery itself.
Everything started well with a delivery information via SMS and email setting a date with a 3-hour time slot.
You block this time slot and then nothing, not even a message informing you of a delay. In the evening, you receive an SMS asking you to schedule another date. This was done for the day after tomorrow to finally receive my pair of skis. Result: 6 hours of lost work for 1 pair of skis.
Too bad, the site is nice but my first experience will remain the only one
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Response from EASY-GLISS.COM
Hello Vincent,
Thank you for your feedback on your purchase even though your first experience was unfortunately not remarkable.
We sincerely apologize for this inconvenience, but we would like to clarify that we are not entirely responsible for this discomfort.
We still hope to have another opportunity to satisfy you from the beginning to the end of your purchase.
Thank you again!
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
Delivery a bit laborious but fault of the delivery service not the seller
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Response from EASY-GLISS.COM
Hello Olivier,
We thank you for your feedback.
However, we are sorry for the inconvenience caused by our carrier.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/01/2021
Very poor quality order! Snowboard received in very bad condition as if it had already been used and then resold as new (this is not due to delivery) the edges are worn, scratched.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2021
Hello,
I ordered a sled but it was not indicated that it was a sled for children.
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Response from EASY-GLISS.COM
Hello Alizee,
We are sorry that the product does not meet your expectations.
Since the dimensions of the sleds are indicated, we did not think it necessary to mention that these are sleds for children.
If you wish, you can request a return from our customer service.
We remain at your disposal.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/12/2020
Mediocre DPD delivery, incompetent service, moreover packaging of skis and shoes without protection for the skis... polystyrene or cardboard of good size would not be too much...
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Response from EASY-GLISS.COM
Hello Loic,
We are sorry for the inconveniences caused by our carrier, but we count on your understanding as we are not responsible.
Regarding product protection, since these are not new products, we unfortunately do not have the original packaging/boxes.
Hoping that the products still satisfied you.
Have a nice day.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/12/2020
the delivery was not ensured, we had to travel 140 KMS!!!
change the delivery service or we will go to Decathlon next time...
same price, better service
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Response from EASY-GLISS.COM
Hello Fred,
We are sorry for the inconveniences caused by our carrier, but we count on your understanding as we are not responsible.
Please know that our team is at your complete disposal for any questions regarding the tracking of your order, we would have been happy to provide you with more information if we had received a request from you.
Have a nice day.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
Unfortunately, I received a damaged board. Email sent at 9 PM to inform them, call from customer service at 9 AM and at 4 PM confirmation of sending a new board. A big well done to the Easy-gliss team for their responsiveness. Despite the mishap, I will order again
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Response from EASY-GLISS.COM
Hello Severine,
We sincerely thank you for your feedback.
We are sorry for this mishap, and we thank you for your understanding.
Thanks again and happy new year 2021.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
The product presented does not match the delivery so return to sender very disappointed
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Response from EASY-GLISS.COM
Hello Jean-Pierre,
We are sorry that the product did not quite meet your expectations.
We hope you understand that the colors seen on a screen are not identical to the actual colors.
Hoping to satisfy you during your next visit!
The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
The goods are not well detailed! The second-hand shoes I ordered are more damaged than detailed in the description!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2020
I did not receive the correct product (aerosol instead of a tube)
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Response from EASY-GLISS.COM
Hello Laurent,
We sincerely apologize for any inconvenience.
However, we are surprised to read your feedback as you did not return to us internally.
I invite you to directly contact our team who will handle the issue.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
Order placed on October 12, delivery on October 19 (for a product available and deliverable within 3 days)
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Response from EASY-GLISS.COM
Hello,
Your package left our facility on October 13 and was presented for the first time on October 16, but the medical house was closed when the delivery person came by, so your package was presented again on Monday, October 19.
We are sorry that you encountered delivery issues and we hope that your purchase will still give you complete satisfaction.
The easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/07/2020
Very disappointed because already when I ordered everything was in stock and in the end to send me an email 3 days later to tell me that the ski poles are no longer in stock, it was for a birthday, so not cool, and then the carrier a disaster DPD not serious
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Response from EASY-GLISS.COM
Hello,
Indeed the poles you ordered were out of stock, we informed you by email and we offered you a €5 voucher as compensation valid on your next order, and your poles have been immediately refunded. Regarding the carrier DPD, we will report your dissatisfaction to them.
We hope that the shoes you ordered will satisfy you.
Best regards
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2020
I expected a delivery delay but I am disappointed by the site that tells us nothing about the delay and does not respond to emails.
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Response from EASY-GLISS.COM
Hello Sir, After checking we have not received any email from you. Indeed, there was a slight delay in your order due to May 1st, an email was sent to you when your order was being prepared and another when it was shipped. We invite you to check your spam. We also remind you that we are reachable by phone from Monday to Friday from 9am-12pm and 1:30pm-5pm, our advisors will be happy to answer your questions. Best regards, the Easy-gliss team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/03/2020
The received equipment had a visible defect. The person who sent these skis could not have ignored it and did not inform me... In the end, I returned the product (free return for a refund). I was refunded but what a waste of time and energy!
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Response from EASY-GLISS.COM
We sincerely apologize for this inconvenience, we hoped you could understand that the staff after 1 month of inactivity due to the Covid-19 crisis did their best to catch up on delivery delays and that unfortunately, human error occurs and during this period we should all be understanding and supportive of those who continue to work to satisfy consumers. Take care of yourself and your loved ones. The Easy-gliss.com team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2020
I bought ski pants from Easy-gliss. The item shipped did not match the item ordered. Not having seen it, I skied with it before realizing and trying to exchange it for the original size. After returning the package, easy-gliss refused it because the pants had been worn (I didn't notice it right away) and it had been returned late (indeed, I ordered the pants 1 week before my ski week, and returned it 3 weeks after its reception).
Unfortunately, my regret is that we could not find an arrangement. The proposal from customer service was that I keep the pants in the wrong size, without compensation, despite the fact that the initial error was not my fault.
Indeed, I could have checked the size upon receipt of the item but I did not do it.
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Response from EASY-GLISS.COM
Sir,
Indeed you returned the pants but it has probably been worn for more than 1 day as it showed numerous scratches on the bottom of the legs likely due to edge hits.
The pants were returned late and very damaged so unfortunately we cannot proceed with an exchange.
The easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2020
I asked for advice because I had a doubt about the size, the return was at my expense...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Hello,
Ordered 2 pairs because on the site the pole was without S unlike the others and in the photo there was only 1 pole. The return slip is at my expense, I do not find that correct.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/02/2020
packaging of the fasteners open in the box
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Response from EASY-GLISS.COM
Sir,
We are sorry if the box of fasteners opened in the carton, it is true that some carriers are not gentle with packages. We take note of this information and we apologize for this inconvenience.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2020
the delivery person very unpleasant! too bad because the sales service is friendly and efficient, perfect assembly and the skis of dreams :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2020
The delivered fasteners did not match those of the order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
During my order, it was indicated that there were 2 small gifts offered but I did not receive them. Regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/01/2020
Problem with the time slot I received a message saying that I would be delivered between 10:45 and 13:50 I stayed home on purpose and no one came they came at 17:00 it's abusive so useless to send a time slot if it is not respected and I was at home and the package was dropped in front of the gate really not correct very dissatisfied
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Response from EASY-GLISS.COM
Hello Madam, We understand your dissatisfaction regarding the delivery. We will make sure to pass on the information to the carrier. We apologize for the inconvenience caused and remind you that we offer delivery via Colissimo for next time. We hope you are satisfied with the products received and wish you a great ski season. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
5 stars for easy-gliss - 1 star for the DPD delivery service that does not keep its appointments.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
The color of one of the sleds does not match the ordered color, red instead of orange.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/10/2019
The website has a very complete choice of equipment. The prices are very attractive.
The shipment of the order is very fast with the ski adjustments.
In short, all positive.........except for the preparation of the items.
I received brand new skis.....but already scratched due to poor packaging preparation. The skis were placed against each other without protection between them.
Result......the bright orange bindings scratched the top of the skis and the bright orange paint got embedded in the skis.
This would be the only point for me to improve. PROVIDE MORE CARE IN THE PACKAGING OF ITEMS.
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Response from EASY-GLISS.COM
We take note of your comments, please know that the preparation service will be informed.
Thank you for your relevant comment, we wish you a good season and see you soon for new purchases.
The Easy-Gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/07/2019
Good but the delivery service via DPD is deplorable ... 16 days to receive my package...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/04/2019
Good response in general. Did not provide the detaxation form despite many requests and proofs that other sites are delivering it, which is a rightful demand for a tourist visiting France
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Response from EASY-GLISS.COM
Hello,
We informed you before your purchase that it was not possible to provide you with a tax refund form as indicated in our terms and conditions. Moreover, since the delivery was made in France, VAT is therefore applicable.
Best regards
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/02/2019
Very good responsiveness to prepare and ship the skis. However, I am unhappy with the false advertising about the free waxing of the skis that arrive just as they come out of the factory like with any other seller, but that does not mislead customers with false information.
Appreciated split payment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Late delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
Lack of communication from the carrier, it is written that they will make an appointment with you, except that the carrier called me because he was in front of the gate... of course we were absent
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2019
I bought junior skis from Easygliss, but the quality was low despite a higher price than elsewhere.. I am disappointed with the value for money, even though the sole was acceptable...
I would prefer fairs and ski exchanges again
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Response from EASY-GLISS.COM
We have taken your issue into account and after checking we have not received any email from you reporting this problem, nor any photos. Please note that you can return the product if it is not as described at no cost to you, you just need to make a return request from your customer account.
You can also contact us by phone.
Best regards
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/01/2019
When I received the bag it was cheaper than the price I paid! You could have issued a credit or refunded the difference! This is not correct!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/12/2018
I am not at all happy with my order, the material I received and returned is in a deplorable state, for now I would not recommend this site to anyone,
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Response from EASY-GLISS.COM
Hello,
We suggested that you return the material that does not suit you, at no cost to you in order to refund your order.
We apologize if the material does not meet your expectations and we are at your disposal regarding the return procedures for your merchandise.
Best regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2018
Interesting choice and prices, unpleasant after-sales service and not very commercial.
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Response from EASY-GLISS.COM
We take note of your feedback, but we would like to remind you that the after-sales service offered to send you a new slipper due to a stain on the one you received. Offer refused on your part because the problem was not the stain but the fact that the model did not suit you and in this case as indicated in our T&Cs, return shipping costs are the responsibility of the buyer and not the seller.
However, we hope you find a shoe model that suits you.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/09/2018
Used product as expected. The site indicates that everything is verified. The left front binding does not work. Impossible to tighten the strap on the foot. Impossible to use in its current state without changing the strap, if possible see the bindings... I sent a request that went unanswered.
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Response from EASY-GLISS.COM
We are surprised by the problem you are experiencing and after checking we have not received any email from you reporting this problem, nor any photo. Please note that you can return the product if it is not compliant at no cost to you, you just need to make a return request from your customer account. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Fast shipping but the packaging leaves something to be desired. The package was just wrapped in a layer of bubble wrap and was moving around in the box. Luckily it wasn't fragile....
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Response from EASY-GLISS.COM
Hello Sir,
We take note of your comment. However, could you specify the packaging you were expecting?
Best regards,
The Easy-gliss team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/02/2018
The packaging was very average, as there was no protection for the helmet box which was simply placed in a much larger recycled cardboard box. Kudos to the carrier who was very delicate with this super fragile packaging!
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Response from EASY-GLISS.COM
Hello,
The Easy-gliss policy is in favor of ecology and recycling, which is why we practice recovery as much as possible and reduce packaging layers within limits during shipments. A helmet being solid, also being in a cover, a box adapted to its size and another box we know as professionals that the helmet protected by 3 different materials, is in no way at risk of being damaged.
Using more than 4 different types of packaging for a single product does not correspond to our policy.
We apologize and hope you understand us.
Sportingly,
The Easy-gliss team.
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