Customer reviews of EASY-GLISS.COM

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 910 published reviews
5 4 265 87% 4 432 9% 3 97 2% 2 45 1% 1 71 1%

Summary of reviews

The store consistently delivers fast shipping and reliable delivery, with many customers noting deliveries arriving quickly, on time, and in good condition. They highlight attentive, responsive customer service and helpful follow-up, including clear communication, phone availability, and effective assistance with order changes or questions. Product quality and accuracy are repeatedly praised, with items matching descriptions, well-packaged, and easy-to-align with expectations or adjustments (such as bindings). The overall shopping experience is described as smooth and efficient, with competitive prices and a broad assortment that inspires repeated use and recommendations.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Fast shipping but the packaging leaves something to be desired. The package was just wrapped in a layer of bubble wrap and was moving around in the box. Luckily it wasn't fragile....
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Response from EASY-GLISS.COM
Hello Sir,
We take note of your comment. However, could you specify the packaging you were expecting?
Best regards,
The Easy-gliss team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2018
The packaging was very average, as there was no protection for the helmet box which was simply placed in a much larger recycled cardboard box. Kudos to the carrier who was very delicate with this super fragile packaging!
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Response from EASY-GLISS.COM
Hello,
The Easy-gliss policy is in favor of ecology and recycling, which is why we practice recovery as much as possible and reduce packaging layers within limits during shipments. A helmet being solid, also being in a cover, a box adapted to its size and another box we know as professionals that the helmet protected by 3 different materials, is in no way at risk of being damaged.
Using more than 4 different types of packaging for a single product does not correspond to our policy.
We apologize and hope you understand us.
Sportingly,
The Easy-gliss team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Some difficulties with customs clearance (2 weeks) and higher import fees in Switzerland than expected (fixed fee added by the delivery person in addition to VAT). Otherwise, nothing to complain about. Material conforms to the order and perfect packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
Deadlines respected
Problem with a shoe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2018
Fast but not enough details on the condition of the shoes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Site with interesting prices and fast delivery. You can contact them by phone, very friendly staff. I recommend. It would be desirable to see more close-up photos to really understand the condition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2018
The skis could have deserved better packaging
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Response from EASY-GLISS.COM
Hello Sir, We thank you for your feedback, following which we will do what is necessary and pack the new skis in bubble wrap. The team hopes to have met your expectations, looking forward to a future order. Best regards, The Easy-gliss team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2018
Nice site, varied products. A little effort to do what is announced (revision, preparation...)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2017
What a shame! A shipping error and everything falls apart... It would have been 5 stars if the person who did the shipping hadn't thought about... something else at the same time! I will have the opportunity to give them on the next order...
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Response from EASY-GLISS.COM
Hello Sir, We apologize for this oversight and hope to satisfy you with all your purchases on your next order. Thank you for your feedback. Best regards, The Easy-gliss team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2017
I usually buy from your competitors. Nothing to say about the product except that it was not sufficiently protected (no bubble wrap)! Skis in bulk. Not normal in my opinion.
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Response from EASY-GLISS.COM
Thank you for your feedback.
We take your constructive comments into account and will ensure to better protect our packages.
Best regards,
The Easy-gliss team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Relatively clean snowboard despite the scratches, quality of the base 0 supposedly waxed and sharpened, it ultimately needs to be redone by professionals!!!!!
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Response from EASY-GLISS.COM
Hello Sir,
We are surprised and we apologize for this inconvenience.
However, please know that you have the option to contact us and return your order within 14 days.
Concerned about satisfying our customers, we always strive to find a solution.
We wish you pleasant end-of-year holidays.
The Easy-gliss team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2017
Delivery a bit long and average order tracking.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2017
They do not commercially consider a warranty that has expired by a few days.
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Response from EASY-GLISS.COM
All customers have a one-year warranty, which is more than enough to report a problem even from a distance since our delivery is done in 24/48 hours, and we cover the return shipping costs. All customers proceed this way and you are the only one to encounter a problem with the warranty of our products.
Furthermore, we are resellers subject to the rules of our suppliers like all our competitors.
You will notice that verified reviews rejected your previous review knowing that it was unjustified.
Best regards,
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