Customer reviews of EASY-GLISS.COM

The article is compliant, the only problem is the delivery time.

After suggesting a different higher range of skis because the ones ordered were out of stock, I waited more than a month (with numerous follow-ups) for the order to finally be shipped. At the time of shipping, I was informed of a "good news" letting me know that the skis initially ordered were available again. I then understood at that moment that I had been made to wait for a month to buy time until the arrival of the out-of-stock skis. From the beginning, it should have been honest, and either offer a refund or indicate that the skis would arrive a month later and that I would have to wait. Instead, I was shown a false offer. My last email to Easy Gliss has obviously gone unanswered... I do not recommend this retailer.

I bought second-hand children's skis. They were listed as in very good condition but upon receipt, I notice that the name of the previous owner is engraved on them. This information was absolutely not specified and greatly decreases the value of the product which was already quite high, even for second-hand. I am frankly disappointed by this lack of information. I would not have bought the skis if I had known.

I haven't received the ordered product

There was a misunderstanding during the ordering process, regarding the mounting position of the fixtures. But after communicating this, they responded very quickly and provided solutions to fix it, so the post-purchase support has been very good.

Good serious site.

A bit disappointed with the communication from the delivery service. The order was delayed... it happens. But I never received a response to my follow-ups. It's a shame.

Perfect, item well packaged, as described. Too bad the return costs are the responsibility of the buyer and cost more than the shipping costs. The return costs cost me more than €30 for an order of +/-€120.

Good product

Quite fast shipping

the price changed on the day of purchase the product was already in the cart but still positive experience and precise and fast delivery

1 week between the order and the acknowledgment by the delivery company of the product. I have known faster but we are in August so ...

Product like described, cheaper than the others, delivery ok

Very late delivery (10 days +), slow customer responses.

Fluid

Responsive

I canceled the order after the supposed delivery date because it didn't arrive on time. I haven't received it, I contacted easy-gliss via email and the contact form and no one gets back to me. PLEASE WRITE TO ME TO FIND A SOLUTION.

Wide choice of products and affordable prices. Bad experience with the carrier (no anticipation of delivery date, impossible to reschedule and drop off at a relay without notice)

Good customer service, but very slow delivery (10 days), which does not match the indications on the site/product. In these times, it's Amazon that sets the standard to follow in terms of delivery.

Delivery as expected

Good

I am very satisfied with the speed of delivery and the care of the packaging, as well as the price. It's just the bug of the unvalidated cart and the availability on the phone that makes me not give 5 stars. But I recommend

I bought some Rossignol Forza 70, thinking they would come with protective tips, like the entire Forze range, because in some photos on your page it appears with tips, and I received the skis without tips,.. I asked if you could get me the said tips (in YOUR PAGE in a photo it comes with tips) and you replied that you couldn't because Rossignol doesn't have them or I don't know what!!!!
Very bad

Fast delivery within 5 days (despite the 2 optimistic days announced), I just regret the absence of waxing.

I purchased TWO pairs of skis.
According to their website the skis were supposed to arrive by feb 21.
After buying the skis they sent an email saying they would deliver a week later.
After 5 days they sent an email with the tracking number.
However, the day before the delivery, or a week after the purchase, they send another email saying unfortunately they only sent ONE pair of skis...
So.. they sent half of my order assuming I was OK with that and it arrived almost one week after it was supposed to according to their website at the time of placing the order....

The 48-hour deadline was not met. Order placed on Saturday arrived on Thursday. Order was taken late. Had to call customer service.

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

very intuitive site greetings

Hello, I am satisfied I just didn't understand why I received Rossignol E14 hero skis when I ordered E15 and especially at the same price?

Well-designed site, well-packaged material, however communication from the delivery organization was not clear

Fast shipping, GLS tracking ok, however, the packaging of the item was terrible, very light cardboard, poor closure. Needs to be reviewed!!

Very good despite a slightly long delivery time and a relay point error, but my package arrived well and I am delighted with my item. Thank you

Big delivery problem with DPS at home (14 days of package retention before delivery). The shipment by easygliss was immediate since the package was at the carrier's depot the day after the order

The skis arrived in a simple cardboard box without additional protection even though they are fragile. The pre-settings were completely wrong and I had to ask a store to fix them. Additionally, the inside of the ski was damaged and seems to have been patched. I will never buy from them again

I didn't give 5 stars only because I had to prompt the order, as soon as prompted it was shipped.
Perfect packaging

When 8 cm makes the difference… even on the ski slopes!
I ordered a pair of skis from Easy Gliss with high expectations for a vacation in Austria, but they arrived 8 cm shorter than promised. Yes, you read that right: 8 centimeters which, as we know, make a huge difference in many situations!
Imagine the scene: ready to race down the slopes at full speed, and then, a moment of confusion… “But where did my extra 8 cm of adrenaline go?” It seemed like Easy Gliss had decided to give me a “minimalist” gift to see if I could turn a pair of short skis into a new sport: “compact skiing,” ideal for those who like to travel light (even if it comes at the expense of a bit of downhill speed).
The situation became even more complicated when, after contacting customer service to find a solution – perhaps a voucher or a discount to compensate for the error – I found myself hitting a wall: no compromise, just the obligation to choose between returning the product (and then spending more to rent a pair of skis) or keeping these “compact” skis. In short, a categorical refusal of any balanced solution, which practically forced me to opt for the least costly option, even if it was not at all what I wanted.
The staff, who had even installed the bindings for the shoes (probably wearing thick glasses to not notice the incorrect length indicated on every centimeter of the packaged ski), explained the error in a manner as enigmatic as it was absurdly ironic, leaving me wondering if the correct size was simply “out of stock” and if those 8 cm represented the last frontier of winter DIY. After long negotiations, I had to choose between giving up my vacation plans or bearing the extra cost of renting. Caught between pragmatism and humor, I opted to keep the skis – 8 cm shorter, but 8 cm more of stories to tell!
If you are looking for a dreadful shopping experience that not only offers you a (almost) compliant product but also a good dose of anecdotes and laughs, Easy Gliss is the perfect place. And remember: in life, sometimes, it only takes 8 cm to change perspective… or at least to race down the slopes with a touch of irony.

Not delivered to the exact address

Fast and reliable shipping, friendly contact and easy preview of the order and tracking of the shipment (even abroad).
Only the initial delivery date was not quite correct. A little note might be welcome. Nevertheless, it's great! Highly recommend.

Delivery status not very enlightening for tracking.

The delivery arrived late, and no response was given despite my inquiry by email. Moreover, their phone number is always on voicemail despite many attempts. Too bad because the price of the purchased product is really very interesting… Good luck with the work you have left to improve.