Customer reviews of EASY-GLISS.COM

Quality material sold on this site

The site is clear, orders are easy to place. Too bad DPD (delivery company) does not deliver packages on time. And when it cancels a delivery, it does not notify you.

Just a few small impacts on the skis!!

Order tracking not available with the carrier and notified on the same day that delivery would not take place.

compliant and delivered on time

Good, product and delivery times as expected

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Order received without issues. Super bag. I prioritized a French site and I am not disappointed.

Site ok, fast delivery, responsive customer service

Received package torn and missing 2 items

The purchase and the correct shipment took too long, like 10 days. The ski boot in my size had no way to fit my foot but was perfect. I had to return it and therefore paid shipping costs of €9 and return costs of €18 and I have nothing. Too expensive

the packaging: the skis should be a little better protected

Product has defects. No response to my email.

Missing item in the received box. Despite my contract with customer service and the delivery person, no solution was found. The pretext for not refunding me is that I accepted the box without raising any reservations, which in my opinion is pure bad faith and a way for the delivery person to protect themselves legally, which was also confirmed to me by the delivery service's customer service. Everyone is passing the buck and hiding behind procedures that would require unpacking all the packages that arrive at my place in front of the delivery person to validate that everything is in order before accepting it, which obviously no one does.
The Easy-Gliss customer service apparently contacted the delivery person to obtain compensation but without success, leaving me to fend for myself to obtain redress. I am very lucky that the item did not have a very high value…
In short, quite shocking the complete disinterest of the customer once the payment is made… but this is becoming the norm as everyone knows…

Hello, The skis were not fitted to my shoe size as I had requested. It's a shame.

Order not received

Excellent seller, good speed with DPD (6 days with the weekend in between), good prices although the France/Italy shipping is not very cheap (10€) .. I recommend larger orders, above 269€ shipping is free.

The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.

Fast shipping and good communication. Order of ski poles. A bit of bubble wrap around the items would have been a real plus.

Delivered very quickly without extra charge

Not bad, but their dpd delivery person gets confused if we change the delivery address on their site. Result: 15 days before I found my package.

An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!

The ordered skis are indeed in accordance with the information, perfect little issue with the shoes, the ordered size is not the one received, but immediate refund, very good responsiveness, impeccable service.

Very fast delivery, soles indeed clean and in good condition on the skis (surfacing and waxing done correctly, with sharpening of the edges). However, the top of the skis (serigraphy has aged well), otherwise skis ready to be used safely, just the aesthetic side that is lacking.

Hello, the skis arrived poorly adjusted for the binding spacing. Yet I had specified: the shoe size, the length in mm and the brand of the shoes... I am surprised that there is, I think, at least 1 cm to modify and moreover the 2 bindings are not at the same spacing (the other one is missing 1/2 cm). In short, it seems a bit hastily done because both should at least have the same adjustment. Having two left hands, I will have to go to a rental shop for the adjustment and especially feel uncomfortable arriving with new skis that I did not buy from him... moreover delivery 1 day after the date announced by the delivery person.

Good tracking of the package, the only downside is the delivery cost. Improvement by reducing them with relay points, etc.

Item as described and pictured, well kept and good communication, the problem was the transport..... After 10 days of not knowing what happened to my skis, I decided to report the matter to the postal police and strangely after 1 and a half days, the skis arrived at home.......

Very satisfactory customer service. Delivery time a bit longer than announced but all products are checked before being sent, one product was even replaced in my order because it was in poor condition. To our pleasant surprise, gloves were offered for our children. I recommend this site

Worst online purchase experience ever.
Order placed on 26-11-2021 and delivered on 11-12-2021.
As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!!
I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss)
I had to rectify this mess again, and provide the correct delivery details to the courier company.
Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others)
In summary:
1- The website personnel are very badly organized and cannot relay a simple address detail to the courier.
2- They have a serious lack of communication and stock management.
3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock.
4- They do not offer any detaxation form as other sites do.
I do not recommend at all!

The only downside is that the return is at the customer's expense

Order received 3 days after payment.
The skis were very well packaged.

Very good purchase and delivery.

Very good shipment except for the huge box for a helmet, needs to be reviewed for ecology and transport bulk.

The shipping went quickly, but the price-performance ratio is not right.

Order processed very quickly, assembly and adjustment super +++ Attention to the small marks made on the skis, nothing serious since there will be traces from the first outing, but on a new product we expect it to be immaculate.

Disappointed. The second-hand skis purchased were sold dirty. I thought they would be at least checked, cleaned a minimum, I am not even sure they were waxed, it was a low price indeed but I am still disappointed... I will not try second-hand on this site again.

Deadline respected

The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense

A bit more information to help choosing would be helpful. But everything has been ok, and the skis are good.

The photographs of the item do not reflect its actual state of use; on the contrary, they seem deliberately made to hide it. If it hadn't been for the fast delivery, I would have only given one star. Too bad because at first I was happy to have found a serious company.