Customer reviews of EASY-GLISS.COM

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 888 published reviews
5 4 247 87% 4 430 9% 3 97 2% 2 44 1% 1 70 1%

Summary of reviews

Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.

Reviews 1, 2 and 4 stars

Reset filters
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Very good site, delivery time kept!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/01/2022
They took fifteen days. I had to write twice to find out if there was any problem. Finally, they told me that the size of my boots in mm was missing. I had initially communicated that I wore a size 43. I was not asked to complete the information until I insisted several times if there was any problem. I went skiing with my old skis.
Translated reviews
Response from EASY-GLISS.COM
Hello Manuel, It turns out that you ordered skis to be drilled. For this, we need the exact size of your boot and not the shoe size. In fact, the shell length varies from one model to another even if the boot size is the same. Once your order was processed, an email was sent to you to know the length in mm. The shipping time depends solely on your response time. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/01/2022
Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.
Translated reviews
Response from EASY-GLISS.COM
Hello Patrice, The skis you purchased are second-hand skis. As specified on the site, scratches and marks may be present on the screen printing. The price is set according to the condition of the ski. Finally, all our second-hand skis benefit from a complete maintenance of the sole. Counting on your understanding. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2022
Simple to use site
Translated reviews
Response from EASY-GLISS.COM
Hello Sylvie, We are delighted to learn of your satisfaction. Thank you. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/01/2022
The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...
Translated reviews
Response from EASY-GLISS.COM
Hello, We do not understand your comment; Indeed, your email has been taken into account and your money has been refunded. The Easy-gliss.Com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Nice
Translated reviews
Response from EASY-GLISS.COM
Hello Jean-Marc, Thank you for your purchase. Have an excellent ski season. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/01/2022
The description does not match the product sold
Translated reviews
Response from EASY-GLISS.COM
Hello, We are sincerely surprised by your comment. Indeed, since we started selling this product, we have not received any feedback indicating an error. Best regards, The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
very poor customer listening, no service my package was delivered to the wrong relay and in another village after contacting them they explained to me that it was not serious I just had to go pick it up I would have at least liked an apology and some listening site to avoid
Translated reviews
Response from EASY-GLISS.COM
Hello Maurice, As you have surely been explained, we cannot manage the package once it has been entrusted to DPD. The delivery process is the responsibility of DPD. We are sorry that the delivery did not go as planned. Sincerely, The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Product and competitive price. Lacks care for packaging, the shoe box is placed in a box that is too large. As the box is not sealed, the shoes moved slightly in the box. No damage to the shoes but this is a point to improve to avoid unpleasant surprises
Translated reviews
Response from EASY-GLISS.COM
Hello Arthur, Thank you sincerely for your feedback. Facing difficulties in restocking cardboard, it may indeed be that the boxes used are not the most appropriate. Please excuse us. Thank you for your purchase. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/01/2022
Already the 2nd purchase. Interesting prices, fast delivery, but this time the bindings were poorly installed (offset by a few mm), the brakes strongly rub against the skis. I almost returned them
Translated reviews
Response from EASY-GLISS.COM
Hello Martin, We are surprised by your feedback. Indeed, the bindings are specially sent with the ski by the supplier. They must therefore be perfectly adapted to this ski. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
correct: good product, fast delivery
Translated reviews
Response from EASY-GLISS.COM
Hello Yves, Thank you for this comment. We are delighted to have been able to meet your expectations. Have an excellent ski season. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Serious site, fast and quality delivery
Translated reviews
Response from EASY-GLISS.COM
Hello Bruno, Thank you sincerely for your review. Your satisfaction is our priority. See you very soon. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Great site, great customer service. Delivery by DPD not compliant: instead of delivering to the home, the package was left at a relay point without me being notified.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
I ordered skis on this site on 11/12/2021. It is now 18/01/2022 and I still have not received my skis. I have made numerous complaints to customer service without any response from them.
Translated reviews
Response from EASY-GLISS.COM
Hello Karim, We are surprised to see your comment. We have responded to each of your complaints. We informed you that the problem comes from DPD and not from us. Moreover, we have taken charge of your file and are awaiting a response from DPD. Counting on your understanding. The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
Careful shipping
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/12/2021
The second-hand skis received look nothing like the photo. They arrived very damaged and the response we received is that they are second-hand and we will not take photos of all the skis... I feel deceived and SCAMMED!!!!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/01/2022
Ski boots in miserable condition! This is neither nice to look at nor safe! I will NEVER order again and hope to receive a full refund! Return shipping must be PAID by ME. Also, the wrong size was delivered. NEVER AGAIN!
Translated reviews
Response from EASY-GLISS.COM
Hello Constanze, The product you ordered is a used product. As stated on the product data sheet, the screen printing may have scratches and dents. Regarding the size, you never contacted us about an error. We hope for your understanding. Your Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Easy access site, delivery arrived as planned
Translated reviews
Response from EASY-GLISS.COM
Hello Herve,
Thank you for your purchase and your trust.
See you very soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
-
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Product as described, fast delivery. I just find that the site lacks a bit of information about the products (e.g.: size of the snowshoes, male or female product,....)
Translated reviews
Response from EASY-GLISS.COM
Hello Fanny,
Thank you for your feedback.
Regarding the information on the product, the size and user weight are provided except in cases where the product is one size fits all, thus it corresponds to all types of people.
Finally, most of our snowshoes are unisex, which is why the gender is not specified.
Hoping to have answered your questions.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
Good
Translated reviews
Response from EASY-GLISS.COM
Hello Pierre,
Thank you for your purchase.
Wishing you an excellent ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Super fast delivery before Christmas!!! Bravo!!!
Translated reviews
Response from EASY-GLISS.COM
Hello Bernard,
We are delighted that you received your order on time.
Thank you for your comment.
See you very soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2021
Problem with bindings and after-sales service is clearing customs while the skis have not been used
Translated reviews
Response from EASY-GLISS.COM
Hello Azzedine,
It seems that you ordered alpine skis to use with hiking ski boots, which does not work. Our after-sales service explained this to you by phone.
We cannot take back the skis that have been drilled according to your indications, as stated when you placed your order.
The Easy-gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Quick service. Good choice.
Translated reviews
Response from EASY-GLISS.COM
Hello Philippe,
We are delighted to hear of your satisfaction.
Thank you.
Have an excellent ski season.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
The delivery person (DPD) is unacceptable. As for Easy-gliss, nothing to complain about, everything was very good. One piece of advice, do not work with this carrier anymore.
Translated reviews
Response from EASY-GLISS.COM
Hello Nicolas,
We are sorry that the delivery did not go as planned, but we count on your understanding, as we are not responsible.
We will make sure to pass on your satisfaction to the Easy-gliss customer service.
Hoping to see you again.
The Easy-gliss team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Very good
Translated reviews
Response from EASY-GLISS.COM
Hello Vincent,
Thank you for your purchase.
We wish you a very nice ski season.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
Received more than 10 days after the order (despite the additional delays from Black Friday) no one answers the phone, email exchanges are barely friendly. The only solution found when I expressed my dissatisfaction (it was for a birthday) was the cancellation of the order. I specify that the order was shipped 1 week after payment. And if you don't contact them, no one warns you. Black Friday being every year, why not organize in advance like many other shops of the same kind... this was my first order, there won't be a second! I couldn't give the gift on time!
Translated reviews
Response from EASY-GLISS.COM
Hello Béatrice,
First of all, we respond to all calls made during opening hours.
Unless we were already online, there is no reason we wouldn't have taken your call.
Regarding the delays due to the numerous orders placed during Black Friday, it was notified at the time of the order that shipping times had been extended.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Very good
Translated reviews
Response from EASY-GLISS.COM
Hello Julian,
Thank you for your purchase and your trust.
See you very soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Clear site, fast delivery and compliant with the planned relay point.
A downside on the delivery conditions: the package arrived open!
Translated reviews
Response from EASY-GLISS.COM
Hello Jérôme,
We sincerely thank you for your feedback.
Regarding the shipment, we use a private company so we cannot manage the delivery.
However, we apologize and hope that your package is in good condition.
Have an excellent ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2021
The boots have arrived and they are used. At no time on the website did I see that it said it was a second-hand product. And since there are shipping costs both for shipping and for returns, I had to keep them. To avoid losing more than 15 euros just in transport.
Translated reviews
Response from EASY-GLISS.COM
Hello,
As indicated on the site, this is a second-hand product and this is also stated in the product title "Used ski boots". You must not have paid attention when placing your order. You can return the product if you wish.
Best regards
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Fast delivery
The tip of a ski boot is missing the rivet... I have to go get it done at Decathlon
Otherwise, the ski is in good condition. Clean sole.
Translated reviews
Response from EASY-GLISS.COM
Hello Sophie,
Thank you for your feedback.
Please excuse us for this inconvenience.
We will make sure to pass on the information so that this does not happen again in the future.
Hoping that you will not be penalized for this start of the season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/11/2021
Very good fast shipping, however I am very disappointed with the return service which is non-existent, return costs are 100% at the buyer's expense and no returns possible at relay points, so I had to return my item via Colissimo which cost me 4 times the shipping fees of the order.
So be careful!!! Choose your item well because returns are not EASY...
Translated reviews
Response from EASY-GLISS.COM
Hello Thierry,
We are sorry that everything did not go as planned.
We would like to remind you that when you placed your order you accepted the T&Cs which clearly state that returns are at the customer's expense.
Please understand that we are a small business, and the return service has a cost. At this time we are not able to offer this service.
Counting on your understanding.
Best regards
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Fast delivery.
Translated reviews
Response from EASY-GLISS.COM
Hello David,
Thank you for your purchase.
Have a very good ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Products really available and delivered in a very short time? Only downside: the box was too big and got crushed during delivery (the backpacks are intact).
Translated reviews
Response from EASY-GLISS.COM
Hello Anna,
We take note of this downside regarding the packaging.
Thank you for your feedback, it is important for us to know your opinion in order to always improve.
See you soon.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Clear site, fast shipping. It might be worth specifying if the equipment is new or sold due to existing defects on the equipment.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/11/2021
Indicated in the order that the boots would be adjusted to the purchased skis, and the bindings have not been adjusted.
Translated reviews
Response from EASY-GLISS.COM
Hello Raquel,
We apologize for the inconvenience and will pass the information to our shipping department. We hope the equipment fits you well and wish you a good ski season.
The Easy-gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Fast delivery; Efficient resolution of a small issue with the delivered product (return and exchange)
Translated reviews
Response from EASY-GLISS.COM
Hello Stéphane,
We sincerely thank you for your feedback.
We are glad to have managed the return as quickly as possible.
Wishing you a good ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/10/2021
Simply bad.
Translated reviews
Response from EASY-GLISS.COM
Hello,
What problem did you encounter?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2021
Purchase of skis €600, binding assembly €50 too expensive
Translated reviews
Response from EASY-GLISS.COM
Hello Christophe,
We acknowledge receipt of your feedback.
It is indeed the case that you purchased your skis from our store, however, this is not the case for the bindings. That is why the binding assembly is not covered.
Regarding the announced price, it corresponds to market prices.
Hoping to have explained this to you as best as possible.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
SERIOUS, ONE STAR LESS FOR DELIVERY
DPD can do better in terms of communication.
Translated reviews
Response from EASY-GLISS.COM
Hello Pascale,
We thank you for your feedback.
Regarding DPD, we remind you that it is a private company, so we are not responsible for the management of the delivery once the package is entrusted.
Best regards.
The Easy-gliss.com team
We use cookies for audience measurement and improving user experience.