Customer reviews of EASY-GLISS.COM

I found myself very well. Even after the purchase, I was always informed about the shipment.

a product is missing from the box and it is impossible to reach them by phone during the standard opening hours

4/5

Packaging a bit too light for my taste.. but very fast delivery!! Top notch

Very responsive and order delivered within the allotted time.

I bought a snowboard bag with wheels and I received one that doesn't have any.

the skis were perfect and the bindings were mounted to perfection but what was unacceptable was the shipping and delivery (keep in mind that the site advertises that delivery will be made within 48 hours) well at first the skis were shipped within France instead of Italy. subsequently, an incomplete address of the house number was provided in Italy although I had clearly indicated it and therefore the Italian GLS courier could not make the delivery and so I had to go to the depot to personally pick up the skis: moral: instead of delivery in 48 hours I had to wait a full 8 days

Very fast delivery! However, it was a bit difficult for me to understand if the skis were adjusted and waxed upon receipt, a note would have been appreciated.

They sent the wrong size of the order and I have been waiting for more than a week for them to indicate how to make the return

It is an abuse of the return policy

Return process outdated and difficult to carry out. No return label is provided, return address not findable.

Delivery took quite long but overall it's ok

I do not allow myself to give a negative judgment on the purchased device, but rather on the service. Confirmed delivery date not respected as the item was out of stock and they did not notify. I called several times without response, they do not answer calls. I started writing emails increasing the tone of disappointment each time until they informed me that the item would be shipped the following week because it was missing. Too bad it was a gift. The alternative for them was to cancel the order. First time in years of online purchases that I deal with such disorganization.

Everything was good with the skis and bindings, but packaging could have been more durable - the skis could have been bound together with straps/zip ties and packaged in bubble wrap.

Great store, but GLS is simply a bad supplier. I had really big problems getting the package. But that's due to GLS and not Easy-Glis.

Everything is in accordance, ideal transaction!

Skis quickly prepared and sent. Serious work, bindings adjusted just right. However, the service of the delivery company GLS is poor. No choice of delivery slot as promised. Then, for two consecutive days, the package was supposed to be delivered to me but no delivery person showed up. Finally, the third round was the right one.

It was as promised. The delivery took significantly longer than stated, 10 instead of 3 days. However, those who can wait will find great prices here.

Delivery a bit long. I had to call customer service to get news about the shipment.

Skis arrived without edges and without imprint, adjustment done in a rough manner. Absolutely not ready to use. If I had gone to the store, I would have spent the same amount.

Satisfied with the purchase, the price, and the packaging. Too bad the guaranteed delivery in max 48/72h took much longer.

I have to mention and adapt my note to the very unpleasant delivery experience I had until the end. Last-minute cancellation after monopolizing an entire day... Twice. False promise of delivery on a Saturday, while GLS does not work on Saturdays. Final delivery at a relay point, no notification, I discover by myself that the package seems to be delivered, I call for confirmation and they give me a code, they explain that I just need to retrieve the package, on site no code, request for identification. No dialogue between the driver and GLS services, services that are equivalent to a wall in terms of communication. But for Easy Gliss, the product is fine, the package was a bit damaged, fortunately not the shoes, some plastic packages were already opened... I hope nothing is missing. And on the phone, the person who tried to help me with the delivery issues was very friendly despite the impossibility of getting GLS to react.

Purchase in line with my expectations and fast delivery.

Great

The transport was delayed more than indicated, but otherwise very good, product correctly and a fabulous price. I recommend the website

Good service, the ski has a defect in the decoration glue at the heel, not detected during inspection? Not a reason for return in my opinion, but needs improvement.

Great, delivery ok, product perfect, try in the mountains, perfect.

Perfect book delivered very quickly despite delivery to a relay point instead of my home

Goods conform and quick delivery. But before making the purchase, difficult to reach by phone.

Hello, The package arrived damaged, after opening and checking the product it was damaged due to a shock, so I refused it.

Longer delays than expected. I had to rent a board in the meantime, waiting for the delivery.

Little information about the package delivery

Everything is fine. The only downside is that the box containing the purchased item was slightly damaged. But nothing serious.

Product as described and delivered as expected. Very satisfied. It would have just been interesting to provide an adjustment guide for the mounting.

5 stars for the material and customer relationship, 1 star for the delivery: Delivery before the requested date. Date on which I was not available. Delivery to a pickup point without prior agreement, 10km from my home and where I do not have transportation.

Fast service... the second-hand products are really second-hand.

The package was lost by GLS and for a few days it was unknown where it was. I asked Easy-Gliss after three days of silence from GLS and a visit to their local branch to intervene to find out where the package had gone, but there was no response from Easy-Gliss. The package then arrived. It was properly packaged and the purchased product (ski boots) was OK.

Skis conforming to the order. Small downside once the order was placed, no online information on the departure of the order. I had to call after a week. Once handed over to the carrier, you can track it via the carrier, too bad!

Well, the skis were in good condition but they could have not been because they were packed in a simple cardboard box without any protection. The box was bent at the top but fortunately the skis were smaller than the box. The delivery person did not know it was fragile. Too bad... That said, the product is OK. Unknown binding brand.

The fixings are poorly mounted, the customer service is very slow and asks to accept the mounting errors. No apology from the company.