Customer reviews of EASY-GLISS.COM

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

very intuitive site greetings

Hello, I am satisfied I just didn't understand why I received Rossignol E14 hero skis when I ordered E15 and especially at the same price?

Does not answer the phone. Shipping could be a bit faster.

Well-designed site, well-packaged material, however communication from the delivery organization was not clear

Fast shipping, GLS tracking ok, however, the packaging of the item was terrible, very light cardboard, poor closure. Needs to be reviewed!!

Very good despite a slightly long delivery time and a relay point error, but my package arrived well and I am delighted with my item. Thank you

Big delivery problem with DPS at home (14 days of package retention before delivery). The shipment by easygliss was immediate since the package was at the carrier's depot the day after the order

I didn't give 5 stars only because I had to prompt the order, as soon as prompted it was shipped.
Perfect packaging

When 8 cm makes the difference… even on the ski slopes!
I ordered a pair of skis from Easy Gliss with high expectations for a vacation in Austria, but they arrived 8 cm shorter than promised. Yes, you read that right: 8 centimeters which, as we know, make a huge difference in many situations!
Imagine the scene: ready to race down the slopes at full speed, and then, a moment of confusion… “But where did my extra 8 cm of adrenaline go?” It seemed like Easy Gliss had decided to give me a “minimalist” gift to see if I could turn a pair of short skis into a new sport: “compact skiing,” ideal for those who like to travel light (even if it comes at the expense of a bit of downhill speed).
The situation became even more complicated when, after contacting customer service to find a solution – perhaps a voucher or a discount to compensate for the error – I found myself hitting a wall: no compromise, just the obligation to choose between returning the product (and then spending more to rent a pair of skis) or keeping these “compact” skis. In short, a categorical refusal of any balanced solution, which practically forced me to opt for the least costly option, even if it was not at all what I wanted.
The staff, who had even installed the bindings for the shoes (probably wearing thick glasses to not notice the incorrect length indicated on every centimeter of the packaged ski), explained the error in a manner as enigmatic as it was absurdly ironic, leaving me wondering if the correct size was simply “out of stock” and if those 8 cm represented the last frontier of winter DIY. After long negotiations, I had to choose between giving up my vacation plans or bearing the extra cost of renting. Caught between pragmatism and humor, I opted to keep the skis – 8 cm shorter, but 8 cm more of stories to tell!
If you are looking for a dreadful shopping experience that not only offers you a (almost) compliant product but also a good dose of anecdotes and laughs, Easy Gliss is the perfect place. And remember: in life, sometimes, it only takes 8 cm to change perspective… or at least to race down the slopes with a touch of irony.

Great, everything went well except when the delivery person left the package in front of the door and we found it in the evening in front of our house…
Luckily no one took it!

Not delivered to the exact address

Delivery by GLS is always to be avoided, this delivery company is unbearable and respects nothing. The delivery person passes in front of the address and does not stop to drop off the damaged box at the relay point leaving a message: in your absence... Unacceptable procedure

Fast and reliable shipping, friendly contact and easy preview of the order and tracking of the shipment (even abroad).
Only the initial delivery date was not quite correct. A little note might be welcome. Nevertheless, it's great! Highly recommend.

Delivery status not very enlightening for tracking.

fast delivery. Good price. just disappointed to see 2 small scratches (1 on the sole and 1 on the tip) and some small stains on new skis. Nothing very serious but I expected skis without any marks

Package delivered to a different address than the one indicated during the order.

In principle I am very happy with the delivery. But what I am missing is the handbook of the Marker binding and the hint, to which type of boot the binding has been set (Marker uses the multi-norm, i.e. usable for touring, Gripwalk or alpine boots).

Too bad the site does not offer return package management with a carrier with negotiated rates. Delivery and products conform with interesting sale prices.

No user manual for the shoe. It was by trying other models at Decathlon that the saleswoman showed me on their shoes that we could enlarge the straps by turning them. Paid return while many sites operate with free returns. If delivery and return were free, I would have recommended another pair of shoes until I found the right one. But I am not going to pay the transport costs back and forth for each shoe ordered. So I will already stop after one try. Too bad

This is the second time I buy online and I am satisfied.
Just to say that this shipment took a little longer to arrive

Four stars because a tiny bit of extra protection during packaging would have prevented a small scratch on one of the skis during transport.
For the rest, nothing to complain about except for the slightly long shipping time, probably due to the orders accumulated during the holidays. Very friendly people on the phone.

We had a bit of a scare because the skis arrived the morning of our departure. Ordered on 21/12 delivered on 31/12 (Complicated period for deliveries)

Very good, fast delivery.
A few additional details about the product would be a plus, hence one star less.

Very good

Very fast delivery

Very attractive prices. The order was shipped a bit late. It was the holiday season.

Service from easygliss was impeccable, the only downside was the delivery person, the company is really not very serious regarding deliveries !

All good

Stock not always updated

It took 10 days to send it, but ok

Order sent to the wrong destination, hence delivery delay.

Quick shipment of the order, however, unresponsive after-sales service that claims not to belong to an online commerce group to justify itself. I had to return my order due to a size issue, shipping costs at the customer's expense and refund still pending even though the package has been received for over 10 days. When contacting the service, the people are extremely unpleasant and hang up on you. I used to order from competing mountain sites and never had such problems.

Good follow-up
Good exchanges and communication regarding delivery.

Scarpa with a defect and unwearable

The site is well made, the delivery was really fast for me ordered the skis the day before received the next day.

Everything is correct.

Great offer, too bad the packaging suffered somewhat from transport, burst at the fixings and patched by the carrier with tape that didn't hold. Too bad there was no padding around the pair of skis wrapped in bubble wrap. A bit light given the free space in the box. One star less for that.

Slight delay in delivery without spontaneous communication

Good prices.